Hardt Custom Tile, Inc

The job was going pretty well until the end.  Beau did have to get some of his business associates to work on the job for him, but they did a good job laying a lot of mosaic and subway tile throughout the bathroom.  They had to come back to rework the shower for two reasons.  The first was due to standing water in one section of the large shower and the second was because they grouted in the drain cover, which was designed to be friction-mounted so that it could be removed to clean out hair and grime.  They fixed the standing water and pulled the drain cover out, but another guy came in to do the final touches and he grouted the drain cover back in!  I didn't get the chance to inspect the job before he left, so I contacted Beau immediately after to let him know the issue.  He told me he would personally come out to fix it but I never heard back.  
I didn't press Beau on the issue because I knew that I would need some touch-ups to the tile after my plumber installed the tub. Several months passed before I finally got an appointment with my plumber, and I set up Beau to meet the plumber and me at the house.  I spoke with him a few hours before the meeting to confirm, but he still missed the appointment and has not returned multiple calls nor emails since.  I had to get another provider out to finish the job.
So far the work has held up well, after nearly a year.  The grout needs some touch ups but I think that has to do with having an old house that shifts a lot with the seasons.  The work that was done looks good, but this review reflects that the work was not completed.

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BEWARE!!!!!!



 



Had some work done by contractor Beau Hardt owner of Hardt Custom Tile he was highly recommended



He and his apprentice stole lots of jewelry and guns. I have recovered a few pieces which cost me $4200 so far. My losses for stuff not recovered are close to $50000.

A police report has been made.

DO NOT LET HIM IN HOME Or OFFICE!!!!!

BTW I also must hire someone else to complete the work in my home.

 

We personally experienced a nightmare! Our newly laid out tile floor is wavy and uneven. The epoxy was installed incorrectly. Beau only installed about 10% of our floor before he handed the job off to another employee citing that he had a huge corporate job he needed to be on site for. Beau appeared to always be in a rush while at our home. We even had to remind him and his crew to work out of several tile boxes (after catching them only using a box at a time) because of the variation of the tile colors from production. We felt that was a given and should have been known by professional tile installers.
He later told us the initial crew that installed our tile floor were a bunch of frauds (but yet he sent them to our home). We called and texted him several times throughout the project to express our concerns as to how poorly the job was going. Two months after the floor was completed, Beau came out to our house to review in person. Once he looked at our floor, he apologized for how poorly the floor was installed and stated it looked "awful" and that he would "take care of us". Beau apologized time and time again and said he would make it right.
Not Beau nor the remodeling company had any answers as to how to repair our tile. We (not Beau or our remodeling company) started posting pictures and descriptions of our nightmare situation on national professional tile online forums. There we learned we should contact a local tile restoration specialist.
Frustrated that answers were not coming, we (not Beau or our remodeling company) contacted the local representative of the epoxy grout product used with our tile. The epoxy grout rep came to our home and assessed the damage. The rep agreed the damage on our tile was the result of improper installation. We discussed with the epoxy rep what could be performed to rectify the situation and asked him if he had heard of the tile restoration specialist we (again, not Beau or the remodeling company) had searched out and found. The epoxy rep felt the tile restoration specialist could remove the surface damage that Beau's crew caused and failed to be able to repair. The only other option given to us by our remodeling company was to rip out the entire floor and to reinstall it.
We soon learned from our remodeling company that Beau did not have the money required to fix our floor. Therefore, Beau and his company stepped away from the project leaving their project at our home unfinished.
In the end, our remodeling company had to hire a tile restoration specialist to repair the entire job at a cost of $4000. The wavy floor remains with us today.

The tile work was beautiful, but there were some details in the project that could have been better because they were cutting corners. For example, he didn't caulk the corners of the shower until I called because they were cracking. He also encouraged us to apply the sealer ourselves--he said he would do it but said it was easy and we could just do it. (We would have preferred to have the expert finish the job.) He (or actually his assistant I think) didn't install the new light flush with ceiling and didn't properly reinstall another light fixture (I don't mean the electrical aspect - but the hanging in the sheetrock).  And when they painted the new ceiling, they did it with the light fixture on, rather than painting with the fixture down, so later when we removed that and put a heater/fan (which they knew we were going to do), the whole ceiling wasn't painted.  

We are very pleased with our new shower overall, and it was Beau's idea to change our existing shower with glass door to a roman walk in type shower. However, when doing the remodel, he didn't follow our instructions initially. He ended up fixing it the way we wanted, but I felt bad because he had to redo some work, and I could never figure out why he did that without discussing with us.  He either just forgot or ?? 

Beau was good about follow-up. The work in the bathroom caused sheetrock nails to come out on the other side of wall. They came back and fixed this. 

As for punctuality: It took a week longer than they estimated, in part out of their control, but also because of lack of communication with plumber and not taking advantage of each available day.

As for professionalism: I didn't remove the clothing in the closet right by the bath, which resulted in everything getting extremely dusty. They later hung up plastic but I wish they would have thought to do it the first day. I suppose I am to blame for not taking the precautions to avoid this, but since this is their job one would think they would have had the foresight or courtesy to hang something up on the first day's work.  Also, we gave him a key and let him just come and go, but he left one day with locking up the house.

Pricing: I think Beau is very fair on pricing, and he lets you use his discount to buy tile from vendor.

Overall, Beau is very nice to work with and does nice tile work.  But I recommend being very clear about what you want and make sure he and his assistant don't cut corners.