CUSTOM INSTALLATIONS

Every aspect of Custom Installations is first class. Quality work, excellent customer service, excellent knowledge of products, timely manner, fair prices for work completed, great communication! From start to finish very , very pleased! Give them a call with work needed! You'll be glad you called!

Very poor experience. I will in the future refuse to allow the company to be subcontracted ANY installation work on appliances at my house. I consider the ongoing electrical shock and fire hazards as as a danger to my family and the unwillingness to address the issue in any way, shape or form (both by Sears and the contractor) as a clear sign of unprofessional-ism if not outright negligence.

Contractor replaced garbage disposal as requested. However, after he left I discovered he had wound the hose from the sink sprayer around the new disposal. As a result, the sprayer cannot not be pulled out for use. In addition, when contractor replaced disposal he was unprepared to collect payment. I was told he did not usually collect payment and as a result he was unable to accept my credit card. I discovered after he left that he had not left a receipt for my check payment. I have called repeatedly over the last 2 months requesting contractor return and fix sprayer hose. Finally, I received a return call and contractor wanted to come over right then to fix problem. Unfortunately, I was not home but tried to arrange a time later in the afternoon. Contractor said he could not commit to later that day. I requested a time for the next day when I would be home. Contractor said he could not schedule right that minute but would call back later that day. It has been over a month and there has been no phone call. In desperation, I reported Custom Installations, Inc. to the Better Business Bureau. After a month, the BBB informed me the company did not respond despite multiple attempts on their part and my case is closed.

The installers did a good and thorough job. The installation of the dishwasher at our son's house was on time and went well. There were a number of problems, however, that caused the installation process t,at our house to extend for seven weeks. When the installers first came, they only installed the double oven. Sears had sent the wrong color of dishwasher and Custom Installations could not cut the solid surface countertop to install the cooktop. The people in their office had told me that the installers would be able to provide this service but had apparently forgotten that the person that had done this for the company was no longer employed there. Fortunately, we were able to get some people who were installing a solid surface countertop in our son's home to come over and cut the hole. While this delayed installation of the countertop, we saved over $100 on the cost of this service. Then Custom Installations came back and installed the countertop. There was no additional charge. When the dishwasher was next delivered, after having been back-ordered by Sears, the installer noticed that it had a dent in it. Since he had already removed our old dishwasher, he put in the dented one and Sears agreed to order another one. We appreciated his willingness to do this. Finally, the correct dishwasher came in and the installer removed the dented one and installed the new one. Each of the installers was very nice and helpful. We are really glad, however, that the process is over.

Our installer, Jimmy Turner, was professional, fast, efficient, and clean. He installed the air conditioning window unit without damaging the interior wall, the preexisting wood frame around the interior wall opening, or the bricks on the outside wall. There was no mess to clean up after his installation, inside or outside the wall of the house. I would recommend Mr. Turner to anyone needing this type of job done correctly and professionally.