Mark Thomas Upholstery

Shop was a mess, disorganized, and very sloppy.  Work was done while I waited, but has not held up well.

unknown

This company came highly recommended to my by Angies' list subscribers and the fabric store. However, the first two times he told me he would pick up my chairs he did not come and did not call. Lots of good and quot;excusesand quot; but no communication and no service. Then when he did pick them up I was told it would be a few days. He got them on Tuesday May 21st and told me he would have them back in a week. A week and a half later I called him - again no chairs and no communication - and he had another good excuse but still no chair seats. I was promised the chairs would be back on Monday or Tuesday. The following Friday I called again and this time got only voice mail. Reminded him that I had an event at my house on Monday and needed the chairs. No call back, no communication, and on Monday - no chairs. On Wednesday I sent a very pointed text asking him to contact me and return the chairs and fabric. I had another event at my house today, Sunday, and still no chairs. The following day I got a call from someone else in his company saying that he hurt his back and had been out and no one got my messages. Well, I understand that people get hurt and that emergencies arise but until that call from his daughter, no one from his company had contacted me for over 3 weeks. Yesterday the chairs were finally delivered. They did a fairly good job on some cushions that are difficult but the job is not great and I am not really impressed. I would never use them again. The lack of communication was so pronounced that I requested that they do something to remedy that for future reference.

See above

Excellent service and great workmanship.

Mark collected the seats and fabric from us. He promised a delivery of about 10 days ( which was when I needed them back). However he called and returned them within a few days. Mark and his staff did a great job - the seats look GREAT. I was appreciative that they took the time to screw the seats back onto the chairs for me. This was not a simpler job because of the shape of the chair legs. Which they were working on this Mark let me know that is is the third generation in his family to work in upholstery . Although the work we needed doing was very straightforward I would be very confident entrusting other work to him.

Mark re-upholstered a settee I inherited from from grandmother. Although he was slightly more expensive, I was very pleased with the end product. The fabric I chose was very patterned and...well loud/eye-catching. So, it could have turned out horrible. But I was very excited when he returned it to me! It looked terrific! It took longer than he said it would, but was worth the wait. He comes to your house to pick the furniture up and I provided him with the fabric. I just scheduled another pick-up for my couch. I can't wait to get it back!