Quality Assurance Carpet Care
About us
Quality Assurance Carpet Care is a premier carpet, tile, and upholstery cleaning service for Tulsa, OK and the surrounding areas. If you need a quote, I can provide a rough estimate over the phone or an exact written quote in person. We also specialize in pet odor removal from carpet and upholstery. Check our website for further details and pricing, pictures, and videos.
Business highlights
Emergency services offered
16 years of experience
Services we offer
& Screen Repair, Carpet Cleaning, Commercial floor buffing., Emergency Water Cleanups, Linoleum Floors-Stripping & Waxing, Tile & Grout Cleaning, Upholstery Cleaning (Autos too), Window Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.924 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-24 of 24 reviews
Ginger W.
May 2020
Thank you Jeff, I never thought my cream color carpet could ever look decent again. You work was exceptional my carpet looks new. I will highly recommend you and call you again.
Response from Quality Assurance Carpet Care
"Thank you for the great review ! It was a pleasure to be of service to you both. Jeff ?"
Christina S.
Oct 2017
My grout and tile were really bad! We just moved into the home. The previous owners I don't think ever cleaned their grout or tiles in 28 years! The grout was black and after he was done they were light gray once more. I felt like I had new tile. I value a clean home and having clean floors is very important. Thanks, I appreciate the work and the friendly service.
Response from Quality Assurance Carpet Care
"Thank you for the great review! It was a pleasure to serve you both :)"
Thelma B.
Jun 2015
Our 20-year-old light beige carpet looks new. He was thorough, went above and beyond to get stains out, was professional and personable. He is our new "go to" guy for carpeting!
Response from Quality Assurance Carpet Care
"Thank you for inviting me over to service your residence and for your continued support of QACC. Jeff"
Patricia L.
Feb 2015
unknown
Response from Quality Assurance Carpet Care
"Thank you!"
ZACH M.
Jan 2015
Honest - speedy - fair - excellent. I'd use them anytime.
Response from Quality Assurance Carpet Care
"Thank you for the wonderful review and your continued support of QACC."
TOBY D.
Nov 2014
I was very pleased with Jeff. He did a fantastic job. My carpet had some tough stains and he got them all out. My carpet looks great. He was very thorough explaining everything. I am so pleased and highly recommend his services.
Response from Quality Assurance Carpet Care
"Thank you. It is a pleasure to be of service to you."
Cathy S.
Nov 2014
Arrived promptly. Showed me way too many places my dogs had relieved themselves! My carpeting looks like new. Spots are gone and the house smells wonderful. All of my carpeting feels good, smells good and looks absolutely spectacular! I highly recommend Jeff Mann.
Response from Quality Assurance Carpet Care
"Thank you. It is a pleasure to be of service to you."
Jeriynne G.
Oct 2014
Jeff was recomended to me buy Coweta Carpet. We had bought a home in Coweta and bought new carpet for our bedroom..
I needed the carpet cleaned in the house we had been renting in. We had 4 small dogs, that are rescues, and needless to say, I knew they were not very well housebroken... Jeff came over with his blacklight, and we went thru the house and could see exactly where they had pee'd... I was mortified to see just how bad my babys really were. Honestly I thought for sure we was going to loose our deposit. Jeff was very professional and considerate, he has chemicals to deal with this and he explained everything he was doing every step of the way. When he left the house smelled fresh and the carpets looked brand new...We did get our deposit back :) After we got moved I had Jeff come to the new house, and clean the carpet in the 3 rooms we did not put vinyl flooring in, and they looked brand new after. I had him clean our windows inside and out a couple days later as the house was built in 2006 and looked like the outside had ever been clean, he made them shine! I have nothing bad to say about Jeff, he works his behind off, does a great job and I felt like I made a friend!
I would never use anybody else "Quality Assurance Carpet Care" is the only carpet cleaner I'd call. He is honest, and I never felt that I over paid. He told me how much it would be and stuck to it.
I needed the carpet cleaned in the house we had been renting in. We had 4 small dogs, that are rescues, and needless to say, I knew they were not very well housebroken... Jeff came over with his blacklight, and we went thru the house and could see exactly where they had pee'd... I was mortified to see just how bad my babys really were. Honestly I thought for sure we was going to loose our deposit. Jeff was very professional and considerate, he has chemicals to deal with this and he explained everything he was doing every step of the way. When he left the house smelled fresh and the carpets looked brand new...We did get our deposit back :) After we got moved I had Jeff come to the new house, and clean the carpet in the 3 rooms we did not put vinyl flooring in, and they looked brand new after. I had him clean our windows inside and out a couple days later as the house was built in 2006 and looked like the outside had ever been clean, he made them shine! I have nothing bad to say about Jeff, he works his behind off, does a great job and I felt like I made a friend!
I would never use anybody else "Quality Assurance Carpet Care" is the only carpet cleaner I'd call. He is honest, and I never felt that I over paid. He told me how much it would be and stuck to it.
Response from Quality Assurance Carpet Care
"Thank you for the wonderful review of my company services. It was a pleasure to serve such fine people like yourselves. I look forward to providing my services for you in the future as well."
David P.
Mar 2014
He was terrific and did a great job.
Response from Quality Assurance Carpet Care
"Thank you."
Dawn L.
Dec 2013
Absolutely love the results! I had carpet and tile cleaned and the results are amazing!! My floors look new again and I could not be happier. Jeff went out of his way to accommodate my schedule and even made a second trip to make sure everything I wanted done was completed. I am absolutely going to use him again! I have used other carpet and floor cleaning companies in the past and they were horrible! I was told several times that the stains in the carpet were impossible to remove. Jeff proved them wrong! It just takes the best equipment and some effort...both of which Jeff has! I couldn't be happier!
Response from Quality Assurance Carpet Care
"Thank You, [member name removed]. Happy New Years to you and family!"
Audrie R.
Oct 2013
When I first called the number, he was polite and professional. He gave me a price but said it wasn't concrete because I couldn't relay to him the sq footage. I then asked him if his figures were within $20 high or low and he said yes.
The kicker for me was I live in a rural area of a community outside of a metro. He asked me for an address to google map or mapquest it. I told him that wasn't possible with our addresses due to the county in which we live got behind on their 911 addresses and although we've been given addresses, the vendors with whom put out the GPS data, has not yet updated. He was persistent that he could. I explained to him again that it could not. I asked him to take down directions. He proceeded to tell me he would call me the day of and get them. (BTW: He had told me there would be a travel charge, which I'm used to). So that he could be accurate in his estimate of travel charges, I told him to google from his location to the hown proper and add 5.5 miles and he would be accurate. He did that while on the phone and gave me an estimate.
The day of, he calls me and he is lost somewhere out in the area because he tried to google map it. I told him that because the roads deadend and curve that I couldn't tell exactly where he was and therefore could not guide him to the house. I told him he needed to go to the town and to a certain convenient store and call me back and I would give him directions from there. He didn't. He called me again, still lost. I, being on the phone at work, had lost my patience and told him to call my husband who was at the house waiting on him. He finally made it there but then he calls me again and tells me the price is higher and more than $20. I told him I had explained to him that the LR was a larger than normal, but he was persistent and also told me that the travel charge would be more. I asked him why and he said because his odometer read different than Google. I told him I was not going to pay for him getting lost. He said he wasn't, but because he was already there, driven more than 30 miles to get there, I asked him if he would go back to his orginal estimate of the travel charges that I would be ok and to go forward. He, at first, bawked and I explained that he was already there, what's $5?
At this point, I was very concerned about his serviceses and called my husband and advised him of the situation and to make sure his job was good or make him redo before he is paid. After it was all said and done, he did an awesome job.
When in doubt about an area unfamiliar to you PLUS on country roads, take the advice of those who know it well.
The kicker for me was I live in a rural area of a community outside of a metro. He asked me for an address to google map or mapquest it. I told him that wasn't possible with our addresses due to the county in which we live got behind on their 911 addresses and although we've been given addresses, the vendors with whom put out the GPS data, has not yet updated. He was persistent that he could. I explained to him again that it could not. I asked him to take down directions. He proceeded to tell me he would call me the day of and get them. (BTW: He had told me there would be a travel charge, which I'm used to). So that he could be accurate in his estimate of travel charges, I told him to google from his location to the hown proper and add 5.5 miles and he would be accurate. He did that while on the phone and gave me an estimate.
The day of, he calls me and he is lost somewhere out in the area because he tried to google map it. I told him that because the roads deadend and curve that I couldn't tell exactly where he was and therefore could not guide him to the house. I told him he needed to go to the town and to a certain convenient store and call me back and I would give him directions from there. He didn't. He called me again, still lost. I, being on the phone at work, had lost my patience and told him to call my husband who was at the house waiting on him. He finally made it there but then he calls me again and tells me the price is higher and more than $20. I told him I had explained to him that the LR was a larger than normal, but he was persistent and also told me that the travel charge would be more. I asked him why and he said because his odometer read different than Google. I told him I was not going to pay for him getting lost. He said he wasn't, but because he was already there, driven more than 30 miles to get there, I asked him if he would go back to his orginal estimate of the travel charges that I would be ok and to go forward. He, at first, bawked and I explained that he was already there, what's $5?
At this point, I was very concerned about his serviceses and called my husband and advised him of the situation and to make sure his job was good or make him redo before he is paid. After it was all said and done, he did an awesome job.
When in doubt about an area unfamiliar to you PLUS on country roads, take the advice of those who know it well.
Response from Quality Assurance Carpet Care
"Lol... Well, when your in this business as long as I have been, you are bound to come across someone who will find some reason to rip you one, no matter how far you bend backwards to help them out? What I told this customer was that I would call her when I got into Haskell, OK, if I had problems finding this place. Yes, I did get misdirected (based on Google Maps) and that is when I called this customer, who had no clue where I was at and told me to get farther into Haskell and to call her when I did, but by then, she was acting very impatient and told me to call her husband to get proper directions. When I called him, he knew exactly where I was at and he gave me clear directions to this rental that he was preparing. However, this place is located way out of town on a long gravel road in the middle of the sticks some where? Quite frankly, all of this rhetoric about getting lost in the sticks is not even the point behind leaving reviews for contractors on Angie's List?? This customer relentlessly tried to pin me down on an exact price over the phone. I told her several times that I do not give exact price quotes over the phone, but an estimated cost of my services based on square footage of the carpet areas needed to be cleaned. Then she persisted with trying to get me to agree on charging not more than $20 over my phone estimate? I told her that I would be happy to call her with a exact quoted price once I get there and assess the carpet. However, when I did call her, she started nic picking just about everything on my quote and accusing me of overcharging her because I had trouble finding this place, which I would not do? Then she told me that if I dropped the quote from $185 to $180; that she would agree to have me do the work for this price. As a side note, I give customers free quotes in person and so when I called her with this quote, she was free to entertain other quotes from my competition if she felt it necessary, but she DID agree to this price and verbally wanted me do the work over the phone. So, I don't understand why she graded my pricing with an F, other than just being spiteful? She then proceeded to bully her husband over the phone into scrutinizing my work while I was doing it, which was great because both him AND the renters testified that the work I performed was an "awesome job!" Her combined living room and front room was 511 square feet, which amounts to $85 @ .166 cents per square foot (or $25 per 150 sq ft), but I only charged here $75 for the quote and $30 for the mileage on top of $25 off on her five area special to give her a price break, which was a combined savings of over $40 off her carpet cleaning plus mileage costs. I would say that a 3 bedroom house with a large living room, hallway, and front room (or dining room) being cleaned for $180 (including mileage out to Haskell, OK from Broken Arrow, OK) is a very good deal for the money. My assessment of their carpet was that it was very dirty and had a lot of foot traffic dirt, construction dust, and joint compound stuck in it from all the construction work done. Normally, I charge extra for vacuuming, if needed, but I left that charge off to help her out too? I did the best work that I could with a good and professional attitude in hopes of securing future business from this ordeal with her. In the end, her husband and the renters were very pleased with the outcome. Her husband an the renters both asked for extra business cards to hand out to their friends and family for future leads. This is why I don't understand why I got a rather nasty review? If I had done all this work for free, would my review been different? Something to think about??"
Peter K.
Aug 2013
He was pretty responsive. It was reasonable. He was good and my wife was happy with him.
Response from Quality Assurance Carpet Care
"It was a pleasure to serve another fine Oklahoma resident. Thank you for having me come out to your place of residence."
Pat A.
Jul 2013
This company is owned by the person who actually does the work - and it shows! Jeff cleaned two upholstered Barcalounger recliners for me. He worked hard and took great care to make sure I was completely satisfied with the results. Based on the time he spent working on them, I definitely think he took much more care than someone would have who was just being paid by a company. The chairs look great!
Response from Quality Assurance Carpet Care
"It was a pleasure to serve another fine Oklahoma resident. Thank you for having me come out to your place of residence."
Nancy L.
Jun 2013
Jeff was meticulous. He is not one of those big chain operations who send out someone who goes over your piece of furniture once and he's done. He spent in excess of two hours cleaning and treating my sofas and did not make any mess. He was very careful to remove anything that might have accidentally gotten knocked over on tables near the sofas.
I will definitely recommend him and use him to clean my carpets when needed or any other upholstered pieces.
I will definitely recommend him and use him to clean my carpets when needed or any other upholstered pieces.
Response from Quality Assurance Carpet Care
"It was a pleasure to serve another fine Oklahoma resident. Thank you for having me come out to your place of residence."
Robert M.
Feb 2013
I quite frankly do not remember the exact date and price of his services; what I DO remember is that he arrived on time, did an excellent job, was very professional and took pride in his work. I was very satisfied with his work, to such an extent that I have an appointment with him soon to clean my carpets again. He also stays in touch to remind his customers it may be time for another cleaning to be scheduled, which I appreciate. His price was very good and I was very happy with the quality and the fee charged. I would definitely recommend him to anyone.
Response from Quality Assurance Carpet Care
"Thank you for your fine review. You and family are very appreciated by myself as well as the Tulsa community."
Thomas B.
Jan 2013
Very satisfied with cleaning. Cleaned effectively as expected and removed a tough stain. We had to reschedule once due to travel delays on our part, and Quality Assurance was very flexible in accommodating the change.
Kristi C.
Aug 2012
unknown
Response from Quality Assurance Carpet Care
"Thank you very much for the great review. Looking forward to working for you again."
Linda P.
Jun 2012
GREAT!!
Response from Quality Assurance Carpet Care
"Thank you, Member!"
Clinton D.
May 2012
He was very professional, the work he did was excellent and I would definitely use him in the future. I would also recommend him to family and friends.
Response from Quality Assurance Carpet Care
"Thank you."
Susan G.
Apr 2012
They did a good job on all of them. I was satisfied with everything. It was good. I thought the price was fair and the quality of work was good. I would use them again in the future.
Response from Quality Assurance Carpet Care
"Thank you."
Andrew S.
Dec 2011
Pretty much listed this all in the other section accidentally.
Response from Quality Assurance Carpet Care
"The customer called me up and told me he wanted the carpeted areas done, the tile utility room,the tile kitchen, and possibly other tiled areas. He said he had to close on the house and would be over after the closing. So he sends his father over to the house, but did not inform him exactly what he wanted done? So, when I tried to find out, his father started calling him to get answers, but nobody responded to the calls. Anyway, I decided to just do all the tiled areas and this is where I assumed wrong. When he called back, he got upset because I cleaned more areas then he wanted me too. So, instead of engaging in an argument with him, I politely took the two bathrooms off the tab and apologized to him and his wife for the misunderstanding. I also told him to consider the two bathrooms a house warming gift from my company with a smile and we shook hands over it. Then he writes about it on Angie's List. Common sense would dictate that when you hire someone to do work, you meet with them and give them clear instructions as to which areas you want done or you leave clear instructions with someone who will manage the project properly."
Robert M.
Oct 2011
He came at the appointed time, set up and cleaned carpet and sofas efficiently and in reasonable length of time,very pleasant. I will use him again, and will try him for cleaning windows. I do not remember the amount charged and won't take time to go look it up, but I thought at the time that it was very reasonable.
Response from Quality Assurance Carpet Care
"Thank you."
Scott C.
Jul 2011
Quality Assurance has done 4 separate cleaning jobs for me over the past 18 month sor so, and all were done in an excellent manner and at a price that was the best I could find. My jobs were also not easy...one was to clean a family heirloom that was an antique, padded, white wall art hanging that had yellowed with age. I check with cleaners and no one was willing to tackle the high risk projecte except QA. They did a great job of carefully cleaning it, removing the stains, and returning it to it's original bright white...all at a price that was a bargain to us. QA has also cleaned padded chairs for our office, hardwood and tile floors, and lots of carpeting in our 6,000 sq foot house. Overall, we are very happy.
Response from Quality Assurance Carpet Care
"Thank you."
Scott C.
Jun 2010
We found this company though an internet search at the last minute, just the day before we had to have our work done for a major event. Jeff came over the same day, got the work done without needing any oversight from us, and did a fantastic job. We really could not be happier. He seems very trustworth and so we felt comfortable leaving him alone in our house while he worked extensively on our project. A huge compliment for his work on our delicate fabric wall hanging, which was a familiy heirloom. He got some diffcult stains out of it, brightened it up, and made the whole family happy with his excellent work. In addition to the great same day service, Jeff was also the best price in town. The carpets are all flawless, and the tile foor he worked on so very long and h****** (it had never been cleaned and is in high traffic area) came out so beautifully that visitors often compliment us on our new tile floor! We're always looking for contractors that can do good work at the best price...so Jeff and QACC is definitely someone we would and have reccommeded to all our family and friends.
Licensing
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FAQ
Quality Assurance Carpet Care is currently rated 4.9 overall out of 5.
Quality Assurance Carpet Care accepts the following forms of payment: CreditCard
Yes, Quality Assurance Carpet Care offers free project estimates.
No, Quality Assurance Carpet Care does not offer eco-friendly accreditations.
No, Quality Assurance Carpet Care does not offer a senior discount.
Yes, Quality Assurance Carpet Care offers emergency services.
No, Quality Assurance Carpet Care does not offer warranties.