Gerber Pool & Spa Services

Had a complete resurface done on the pool to include new skimmers and paramount valves upgraded. By the end of the job I paid in full with 2 items still needed. I have called and left approximately 10 messages with not a single reply. My recommendation, while Jeremy is easy to work with, Hold back some payment if everything is not correct. My cleaning system does not work due to installation. I have about 1/2 in of water that it will perform. There was so many issues during the installation and simply just seemed to rush the job. I really like working with Jeremy but I would never again trust his word. Photo 1 - never replaced cover as he said he would. Photo 2 - install too low. Water fills up and valves don?t function properly until pool level drops to about 1 inch onto tile, resulting in approx 1 inch of depth variance or skimmers don?t work. Photo 3 - busted side in existing skimmer never replaced. Photo 4 - pool valve system has never worked since system upgraded. Disappoints

This is one of the best companys in Tulsa. I have watch pool companies come and go. But I have know this young man since he was very young and only cleaned swimming pools. He is a go getter. If he says, he can do it. He will... Thank You, Gerber Pools

Our pool heater was on its last leg, and a decade+ old. Gerber Pools was able to procure the latest generation of the exact same model and installed it within a few days of first contact. Gerber Pools backs up their work and parts with the best warranty available across any companies I spoke with. They are easy to reach and easy to talk to. Definitely appreciate the help.

We hired Gerber Pools to replaster our pool. We had very good experience working with Jeremy. He was responsive when we had questions, timely and the pool looks great. I would recommend Gerber Pools for your pool repair needs.

Just had my pool replastered and tile redone last week and was very pleased with the detail of the job and the communication and response with Jeremey it is 5 star, if I needed anything changed or addressed he got back to me quickly and took care of the situation.

Highly recommend Gerber pools. Above and beyond expectations. Great honest repairs that are done right.

This pool service were prompt in responding to my request for a bid. They were priced right and quick to schedule my pool resurfacing. I can’t say enough good about the quality of their work. My pool is beautiful and ready for grandkids to jump in! ?

They are very professional and certainly know what they are doing. Jeremy absolutely did everything he said he would do, and in the time frame he had given meâ ¦ They do an excellent job of cleaning up all trash, etc at the end of the dayâ ¦. And they do an excellent jobâ ¦. My project is complete now, and I am very pleased with the end resultsâ ¦ I can highly recommend Jeremy and his companyâ ¦ A big thing for me is there were NO SURPRISES on this projectâ ¦ Just about any project will produce some â surprisesâ which most often are unpleasant surprisesâ ¦. There were no bad surprises on this jobâ ¦. You can hire this company, and they will do an excellent job!!!

Hands down I will hire Gerber Pools again and again. Flash back a few months ago I called in dire needs. I had been fighting with algea and clarity in my pool for several weeks, with no help from the local pool store. Contacted Jeremy with Gerber Pool, setup a time for him to come out and assess the situation. Jeremy promptly showed up, and had my pool crystal clear in no time. Present day reached out again to Jeremy to help with closing the pool for winter. He provided cover and chemicals needed along with installation at a cheaper price then what was quoted at the local pool store. I have recommended him and this company to other friends and they have had great experiences as well.

TLDR: Jeremy never replies to texts or calls, cannot adhere to timelines, makes frequent excuses for missing timelines, produces poor quality work, and has no integrity. I hired Jeremy to renovate my pool in May. After taking 50% of the money up front, all I heard from Jeremy for three months was that he was "busy", or that the "weather is bad", or some other excuse - and that was only when I could actually get ahold of him after 5x phone calls and 10x texts spanning 1 to 3 days at a time. And he refused to agree to a timeline for completion. When I finally got him to agree to a deadline for completion of July 25 - August 1, he missed that too. He then continued to make excuses for why he couldn't make progress beyond demolition and some "tiling". When I I had a chance to check his work with two other pool contractors in early August, they both agreed Jeremy's work was of the poorest quality. I fired Jeremy shortly after that discovery and when I explained clearly - using the same itemized quote that we agreed to - that he owed me $13k, his response was, once again "I'm too busy" and he hung up. I've now hired a lawyer to help me get my money back. My mistake for not firing Jeremy sooner. Save your money and save yourself some stress - hire someone else.

The job was done on time. No complaints.

beautiful job

they worked hard and were very professional. really liked that if they couldnâ t come on a day scheduled to be here they would call and tell us it was usually rain delays! i would use them again.

We hired Jeremy Gerber for pool repair and replastering. Jeremy required cash payment (no cc's, so there is no chance to dispute issues) He asked for half down and half "once we were completely satisfied with the job" Those are his exact words. We paid Jeremy half and he (his 2 workers primarily) completed the initial work. Jeremy then met with us and insisted on the second half of the payment even though the work was not completed. The light still was not installed or working and final coping stones not installed. Also, at this point Jeremy said his electrician would need to do extra work on the light (he never quoted an extra charge for this work) He also said our pump was not working and that we needed a new pump for a cost of $1750. We agreed, even though I knew our pump had been working before. He hastily installed a new pump, which also didn't seem to be working correctly. We then began asking for follow up on the outstanding issues as well as additional testing of the installed systems. Jeremy evaded us and simply asked for full payment of the pump. We sent several texts to him with the answers we needed and asked for follow up and responses, and then we would pay for the pump, the only item left. Jeremy continued to evade our questions and said he need to come into the yard to "look at the pool plaster and chemicals" and he would then let us know what needed to be done. At this time (without any notification to us) Jeremy took out the new pool pump and left our prior pump "installed" with poor electrical and plumbing connections. Interestingly, our prior pump works fine, except it was "reinstalled" improperly with significant leaks and pressure issues. Of course, we have heard nothing else in response to our issues from Jeremy. We have had to have another company come out and repair all shoddy electrical/plumbing at significant additional cost. The reputable company that has done the repairs, advised that the salt water system was incorrectly installed and the correct electrical work was not done. Jeremy did not complete the work as agreed, he sold us additional equipment we didn't need by saying our current equipment was broken. He refused to follow up on any of these issues. And then came onto our property and caused damage to our existing equipment. Overall, it has been a terrible experience and I would not recommend Jeremy/Gerber Pools to anyone.

They installed new pump and re-plumbed old pump parts. Kept in touch, arrived at scheduled time with new stuff and did the job in a short amount of time. Was friendly and informative and hauled off the old parts. Good first impression.

We are very pleased with the work that has been done. Thanks Jeremy

Jeremy always communicated with me as to what the situation was

Found Gerber on HomeAdvisor to re-plaster pool. Jeremy received final payment on Oct. 24 after plaster applied. I expressed concerns then about debris in pool and white colored film on bottom of deep end. Said he would be coming back to add chemicals to clear it up. Asked if I needed to put pool sweep in. He said not to. He came back in a week. Condition of pool same. Added chemicals. Said would be coming back following week to add more...let us know when to put sweep in. November 9th, called him. Condition seemed to be worsening. After hearing we had not added the pool sweep, he claimed that was the problem. Reminded him he was supposed to come back, add more chemicals and tell us when to put the sweep back in. He had never come back to do any of that. November 11th, Jeremy sent David to our house. He later texted that he had talked to David about condition of pool, and would be calling me with options to fix things the following Monday or Tuesday. That would have been November 14th or 15th. Never called. November 15th, had a 3rd party inspect pool. Said condition had nothing to do with poor brushing or delay in adding sweeper. Sweepers should not be added until 28-30 days after plaster. Texted Jeremy. No reply. Had another pool service inspect and estimate cost of re-plaster. They reported signs of calcium leaking through plaster and concerns that Gerber plaster had not properly cured/bonded. Would not know total cost of repairs until pool emptied. January 3rd, pool service reported pockets/bubble where plaster had not bonded. Took video and texted Jeremy. He replied he would be happy to come over and look for himself. Did not come over. January 4th, pool service reported over 50% of pool surface was hollow and would have to be chipped/stripped away and hauled out. Texted Jeremy with findings and contact info for pool service so he could talk to them himself. No reply. January 5th, had pool service start work on repairs/replacement. Texted Jeremy with picture. Told him if no reply by 5pm that day, I would assume he accepted no responsibility. That started several texts. Accused me of not telling him problems sooner. Said never got November 15th text; never happened, Sent him copy. He seemed to suggest it was fabricated. Complained about taking a 7pm phone call from me...saying that was proof of how responsive he is. I called him late only because he did not return calls or texts all day long. Told Jeremy that even if he did not get that one November 15th text, he knew there was a problem. Never came back to add chemicals. Never advised on pool sweep. Never called back with options" after getting report from someone he sent to house. My last text to him asked if he was prepared to deny any of that. No reply. Jeremy also said that since the pool was already busted up so there is nothing he could or would do. Reminded him he had 3-days to come look at pool himself before we instructed the other company rip it out. He opted not to. Other pool services do not demand final payment after plaster applied. Final payment is due after a 30-day walk through. Other pool services will also quote a best and worse case scenario for prep work separate from the plaster work. Pool has to be empty to know. Ours was a worse case scenario.

Great guy! Install our heater quickly , efficiently , for a good price ! Definitely going to use him for other pool related work .

Very friendly and knowledgeable

Jeremy and crew were on time and managed to get my pool back up and running the same day.

Great service, great product, and great customer service. They are fast, friendly, affordable and absolutely fantastic!

Would highly recommend Jeremy and his crew for any pool need. Very professional, knowledgeable and patient. He takes time to explain exactly what is going on and what needs to be done. Not only has he worked to fix the problems with the pool that came with our new house but I feel like we have a beautiful new pool and I can not wait for the summer. His prices are very reasonable and we will be using them for all our pool needs.

Fixed it fast and had no issues

Anyone know how to get these crooks on the phone when they do not return phone calls for 6mo. after they destroyed a pool?