07-24-2019 I emailed Mr. Haynes to discuss facts about the job he did for us. I have not received a reply. First, I want to say the crew was respectful and I appreciated that. Prior to the day of the bid which was done on 01-09-2019 I had only spoken with the owner (Gary Haynes). I had asked many questions because I wanted to make sure things were done in the approved manner. I was very fearful of items being broken and bedbugs picked up from a moving truck. Mr. Haynes assured me his crew was accustomed to moving many items including antiques. And they knew what to look for regarding bed bug infestation. Those are moves they turn down. 01-09-2019 Kelly came to our home in Tulsa, OK, to give a bid for loading, transporting, and off-loading our belongings to a small town in West TN. As I remember it--I was expecting Mr. Haynes rather than another person to bid the job. Cost $5,195.92. Mr. Haynes and Kelly were well aware some of our possessions would be dropped off at the home where we'd be living. The remainder would be off-loaded into storage. 01-22-2019 the crew loaded our possessions in Tulsa, OK. It began to rain in the afternoon. The crew appeared to really hurry at that point. Kelly arrived during this time. I did not realize until later he had underbid the job and was nervous when he got to our home late that day because it was taking too long. He accused me of adding tools to the garage. I had not and told him so. We had intended on leaving behind just a few items for the new owners. But instead, because I was continually being told we were running out of room on the truck, I left behind many, many possessions, including large pieces, which I didn't intend to leave. I was instructed twice to do a walk through to see what else needed to go. WELL, considering there was no more room on the truck and the crew wasn't offering to get another one and I was totally exhausted, I just looked at 3 chairs, coffee table, 2 end tables, white cabinet, a small baker's rack, in-the-wall ironing board-still in the box, large wall mirror, 8 cases of canning jars, dolly, rolling Rubbermaid commercial mop bucket with wringer, & rolling hamper. Also, outside the push mower had to be left behind. . After the truck had gone I realized the entire contents of the small shed in the back yard was left behind. At one point the crew prepared my curio cabinet to load. Because of the delicate Queen Anne style legs I asked specifically, 'don't you need to lift the weight up off the legs to protect them?' 'No' they said, it'll be fine. Well it isn't. I was told from the beginning not to worry about the move. As it turned out there was plenty to worry about. It was an enormously stressful day. I was overwhelmed. My husband who is a transplant patient is dependent on an Oxygen Concentrator. He kept saying to me - tell them to get a bigger truck. I did not. I should have. 01-23-2019 they transported our possessions to TN dropping off some things at the home where we'd be living. 01-24-2019 they off-loaded the remainder at the storage facility. 01-24-2019 I sent an email to Mr. Haynes and asked, "...since most of our things will be in storage for up to 1 year (which he had been told from the beginning) and I can't examine them until I unpack, what if I find something broken?" Also, I asked, "Should I have signed something when the job finished?" His email back to me stated: "Please give me a call when you have the time." 02-15-2019 I called Mr. Haynes. I told him when Kelly came to bid the job I showed him the few pieces we were leaving behind. Everything else would go with us. Our home was a 3 bedroom, 1 1/2 bath, 2 car garage (full of items), 1 large shed full, 1 small shed full, large grill, JD lawn tractor, and a push mower. Mr. Haynes and I discussed how things had taken place regarding our move. He said, 'at the end of the day it is the homeowner's responsibility to walk through and say what else needs to go'. Again, I said, well I was being told we were running out of room on the truck. And then - there was just no more room. What were my options? During our conversation I was told, Kelly had learned from our job, unfortunately for us. I said 'at the end of the day you are running a business and I believe the crew should have seen the problem and told us they can get another truck.' I forgot to ask about damages that resulted from the move. And Mr. Haynes did not speak about it. 07-19-2019 I, along with my best friend Mary, went to the storage facility to carefully observe as all items were moved to a climate controlled inside entry unit that had become available. The climate controlled outside entry unit where the First Choice crew had off-loaded our possessions was not cooling properly. My friend and I watched every piece being moved. In, approximately, the middle of the unit was my curio cabinet. The 2 men (not First Choice) moving items at the storage facility reached for my curio cabinet...it started leaning. The reason, one leg was completely broken off. Apparently, it had just been placed back under the cabinet when it was off-loaded. Another leg was badly broken but still connected. These legs are irreplaceable. I was so upset I did not examine the front two legs. Pictures were immediately taken and attached to an email sent to Mr. Haynes. 07-24-2019 I emailed Mr. Haynes. I asked (other than the damaged curio cabinet that I have seen) since our things will be in storage for up to 1 year and I can't examine them until I unpack...how will this whole situation be handled by your company? I have not received a reply. Because Mr. Haynes rescues animals/dogs I wanted to overlook as much as possible. I believe all animal lovers feel the same. But, he must be responsible, address problems, and pay for any damages which occurred during the initial loading, transporting, and off-loading of a customer's possessions.