Custom Services - Heat Air & Plumbing

The service was great, they were always on time and always does what they said they would do.

Things went very smoothly. The work was done properly and efficiently, and the crew was very professional and knowledgeable.

The technician restarted the water heater and explained everything to me. He was by far the best technician I've ever had to deal with whether it was heating, cooling, or water heater issues. I would highly recommend him and hopefully his company knows what a great employee he is!!!!!

Great! Friendly and courteous service. Checked and explained the problem. Fixed problem, inspected and made recommendations for future maintenance.

My technician was Dylan Sandrey and he was polite, wore shoe covers while he was inside, and once he'd checked the system he told me what he had done and answered any questions that I had.

The price was fine. They were competent and timely. There was one worker. They took care of what I needed and they got out quickly.

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I've used them for too long and I think they got complacent.

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A simple clogged drain turned into a major leak after Tony finished with it. Tony ended up running his snake (cable rooter) through both pipes in adjoining bathroom causing both sinks to leak. When my wife told him the snake was coming through the other wall, he looked at her and said "I was afraid of that". Why didn't he just go through the roof drain in the first place if he had any doubts Could not use either bathroom sink for 3 days. Of course this happened on a Friday and they wouldn't touch it until Monday. They said they would fix the problem for $1,200.00. We called roto rooter and they charged an additional $550.00 to unclog drain and repair the busted pipes Tony messed up. I will Never use this company again.
Now I am still looking at the expense of repairing a tile wall under one sink and a sheet rock wall under the other sink.

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They showed up on time.  They called ahead to let me know they were on their way.
The tech was very professional.  He even wore shoe protectors to avoid dirt and scratches on the hardwoods.
Very thorough, explained everything and got the service done quickly.

Excellent job.  We sign up for their maintenance agreement for both our home and rental property.  Always work within out timeframe and have been great to work with.  Both units are old and CH&A takes very good care of them.

I use Custom Heating and Air for home. For our air conditioning we have used Custom Air. They have always been good. We have a maintenance contract with them. That is a yearly contract that is reasonably priced. They are always punctual and professional. We seldom ever have an unscheduled problem. That is good. The approximate cost is 130 a year. I would recommend that the fact that the quality of their work is such that you rarely have an unscheduled maintenance problem. It is high quality work and good people that they have working for them. It is a fact that the maintenance contract is money. If you have regularly scheduled maintenance twice a year and you don't have unscheduled interruptions. You can rely on your equipment. They know what they are doing.

Excellent

They worked with me on all the issues I had with my heater closet which was an extremely tight fit and worked around the plumber who had to do some work in the  heater closet while it was empty.  They were very polite and courteous.  The salesman did not pressure me to buy something more expensive than I had planned (or could afford) and the technicians were great.

It went well.  They really tried to go the cheapest route, at my request, to repair the furnace.  I was very pleased and truly appreciate that they would work with me to get the unit repaired in the most cost effective manner.  I would recommend their services!

We purchased an annual maintenance contract. The first visit was in the winter. Within 2 days of the "maintenance and inspection" the heater went out. It cost several hundred dollars to repair it and it was explained as coincidence. As "compensation", the manager gave us another year contract for maintenance. In mid-august they came to inspect the A/C unit and within days it was not working! We're looking at ~$2000.00 for repairs. Both times at the inspection we were told things were all in working order. One coincidence maybe but 2 consecutive coincidences... sorry I'm going elsewhere.

It was and is a horrible experience. I'd like to say a comedy of errors but, it isn't funny.
When the salesman came he had no brochures or photos of the units to be installed as did the other companies whom  I got estimates from. He did not want to leave a written estimate but just a price on the back of his business card.
These were bad signs. The price was $200 dollars more than the other Trane estimates I received.  However, considering their perfect record at the time on Angie's List, I decided to go with Custom. I called them back and got a written estimate before the install began. Choosing Custom probably cost me more than the $200.00 because I don't know how much less the unit I got was worth compared to the base unit from the other Trane installers.
Although I didn't have a brochure, I thought I was getting the base model which was shown on the brochures the other Trane dealers left. When the installers arrived I had concerns about the air conditioning unit right out of the box. It was not the base model from the brochures I had. What arrived was a unit called the Trane XB 300. This unit has a wide open grate which affords no protection from hail and debris. I expressed these concerns to the installers who said they would call the office before installing it.
The next time I came out the unit was partially installed and no call to the office was made. The furnace had to be installed in a enclosure in my garage. This required that the door frame be removed. When I viewed the install they had the door open. Everything looked ok. After the installers left I discovered that the outter door frame had just been pushed back in a little without securing it. The door flopped both ways. I found the inner door frame standing in a corner of my garage. They used a white caulk to seal the stack on top of the roof. I pointed this out and I was told that it would dry clear. It's been over a year and that didn't happen. I will have to get up there and paint the caulk because I have a dark roof and it looks terrible.
When it came time to use the air conditioning,  we discovered that when the unit shuts off it makes a terrible screaching scraping sound which can be heard by our neighbors two doors down, and our houses are not that close together. When the tech came out to check on this, he was not familiar with the unit. He made a couple of calls and worked with someone on the phone. No solution to the problem was given only the comment that it is under warranty.
I was given two free ordinary checkup up calls by the company to try to make up for the fiasco. We just had the air conditioning checkup. Again, the tech did not seem to be familiar with the unit. I described all the above but he couldn't find  two minutes to actually look at me but just kept working. Again I complained about the shutdown noise the unit was making. He had the nerve to tell me he didn't hear anything unusual. I have two other air conditioning units and many more in my lifetime. I have never heard anything like this, neither has anyone else.
BOTTOM LINE: I have been given the run-a-round for over a year. I am just afraid that if I want to sell my home, that this air conditioning unit would not pass an inspection.