CounterTop Solutions Inc

Very discouraging encounter with CTS. The Owner Greg Strange did the quote and really sold us on using them. They were the most expensive of the three quotes we requested but we went with them in spite of the price because Greg was so professional and convincing and we thought "you get what you pay for". Well we learned that Greg's professionalism was mostly an act - telling suckers like us what we wanted to hear. We scheduled a date and were told it would take two days to do the countertops, sink, and backsplash; the lights would be done later. Two weeks after they started we were still trying to get them to complete the work on the backsplash. It was never actually 100% completed (they never finished the Caulking) but I finally just paid them to end the drama. While waiting on the backsplash to be completed they started the lights which were NOT what I expected. After a week Greg did agree to remove the lights and did not charge me for that work but you can imagine how excited I was to have that mess in my kitchen for a week. Bottom line is they do good Granite and plumbing work but I would NOT let them do tile work unless you have weeks of time to get it done, don't mind cleaning up after them, and have someone at your house all the time to accommodate them as they do not keep their appointments - Oh and you want to pay a premium. I gave them C because they are NOT dishonest - they did not steal my money they just wasted weeks of my and my wife's time, missed several appointments are difficult to contact by phone and are really just ambivalent about finishing a job. DO NOT pay them until you are 100% sure they are done. I had to stop payment on my final payment to get them to come finish my project (which was never really finished). On the positive side their Granite installers and team were solid.

CTS had lots of 3 cm remnant choices for our bathroom. Everything went smoothly. It took a month from stone selection to install.

The granite we chose is beautiful & CTS was easy to deal with as far as buying & schedualing the install. The installers were punctual & nice. The problem was that 30 minutes after they had finished we noticed a crack in the granite in our kitchen. We also noticed a significant chip on a corner that butts up to the backsplash. CTS was contacted & their solution was to fill it with an epoxy/resin. No one from management or sales came to our home to inspect the problem & no other solutions were offered.

It went well. They showed up when they said they would, helped me set the new cooktop in place, hauled off the old cooktop and countertop section. They also cleaned the new countertop for me before they left. They were about 10% higher than Lowes' but I went with them because they were so highly rated. I'm very satisfied with the work they did.

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Overall very positive. Project Manager was very receptive and fair. They worked with us to resolve issues found during construction at no cost to the project. I would definitely hire CTS again.

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They were extremely helpful.  The workmanship was excellent.  They were punctual and professional and made the best use of the material.  They were able to the install with only one seam that is practically invisible.

The people at Countertop Solutions were wonderful to work with. We wanted a quartz countertop that would blend with the colors in the earth tone colors of the tile in our remodeled master bath. We really lucked out in finding an excess quartz piece  in the measurements we needed that was part of a lot purchased by another customer. Quartz has to be purchased in a minimum quantity and the minimum quantity was way more than what we needed for our bathroom countertop. We would have had to go to another material if we had not lucked out with the excess piece.
We also purchased our sink from them and Angela came up with the perfect color and size to meet our needs. About a week and a half before our countertop was installed, two of their guys came out to take the exact measurements. They noticed the round curves of our tile around the bathroom tub and suggested we do what is called a waterfall countertop. I had never heard of that before. When the installers finished installing it a week and a half later, I was blown away. It was gorgeous and I'm so glad they suggested we do this.
The guys that took the measurements and installed our countertop were professional, on time, and did a great job. We had to be one of their smaller jobs, but you would never have known that by the great service they provided. I would definitely use them again and highly recommend them!

They showed up on time and began working to remove my old countertops.  Once that was removed they began making their template.  This was a very long process (which I was not informed would take 3+ hrs).  They returned with granite and began putting in countertops.  By the time they were through, the countertops were at least 1/2" from bottom of backsplash.   They had cut it incorrectly around my sink and had to move my sink to make it fit properly and also had to put a seam right next to sink.  All fo the sanding was done inside my house on the granite.  They missed several areas of sanding on the edges along with damaging one area on top. They scratched my wood floors with their equipment and of course, denied that.  They had to come back to redo a seam that I refused to accept.  The granite person was not very experienced (their own personnel told me that part).  They only good thing was they brought the correct granite and they did give me a price break on backsplash that I had to put in due to their incompetence.
The backsplash worker's were very pleasant and seemed to know what they were doing.  The backsplash was done very well.

The work was exceptional. The Countertop Solutions (CTS) original two week estimate ran closer to three, but this was because of some unforeseen issues which developed and the desire of Ron, the lead guy to "get it right". The guys who did the tile also did an excellent job. I don't think any company could have done better work. CTS also installed the granite vanity tops in the bathrooms the previous summer. That job went well also. On this job, we took three bids and CTS came in the least expensive. Cheap does not always mean best, but our previous experience with this company told us this was the right contract to sign. Ron has 30+ years electrical and plumbing experience and did that work on a separate contract basis. Operating this way, the installs were seamless, since there was no waiting for an outside plumber or electrician. All the CTS people were not only very good at what they did, but were respectful of the fact that we were living in the house while this was going on and kept the expected (and unexpected) disruptions and inconveniences to a minimum for us. I can't say how much we appreciate their work and would recommend them to anyone wanting to remodel a bathroom or two. (The did our kitchen about three years ago, but that's another story.).

They did a really good job. They put it in wrong and the overhang was wrong. He came back right away and fixed it. They did some really good trim work. It looks really good. We got a lot for our money. I had a good experience with them. He did not charge me any money. He stuck around to make sure that his worker did the job right. I will use them again.

They did an excellent job from front to back. One thing wasn't turning out the way they thought I might like. They called me into the room, showed me the potential problem and it was not a problem at all. They were dressed well, worked quickly and skillfully. I will be doing more work with them in the future.

They were very professional and we are satisfied with the over experience. We would use them again in the future if we needed to.

CounterTop Solutions Inc are very professional, they are wonderful people. They are easy to talk to and they are right there willing to help you out in any way they can, at your convenience, not theirs. If there is something that you want that they don't supply or don't have, they will give you contacts to go look at somebody who does have it. So they don't try to sell you something that you don't want. Their prices are very reasonable.

Perfect!

They did an excellent job. They did very good quality work. Their workers are very good at what they do and are very thorough. They were a little delayed in getting the job done. I would use them again in the future if necessary.