BILL'S SPA SERVICE

Bill was here at the time he said he would be. He promptly diagnosed that the heater was defective. He had the correct replacement in his van, so there was no wait time to get the part. He replaced the Heater Assembly and gaskets, emptied the tub, refilled it and ran it to make sure that everything was functioning as it should. He was professional, personable and reasonable in charges. If my Hot Tub gives me problems in the future, there will be no hesitation as to who to call.

All went as expected

Service was great!

Bill showed up on time and had to come back later due to rains in the area. He was very professional and I plan to use his service again if need arises.

problems with the controls. We purchased the spa for the seating configuration, but the control system was always a pain, with more bells and whistles than you could ever use. Bill Moore responded promptly and diagnosed the primary problem was the main circuit board burned out. The heater was also undersized for the spa and what other components needed replacement was unknown until a new circuit board {about $500 to 600, I searched on line) was installed. After discussion with Bill, we chose to replace the entire control system with a more reliable and appropriately sized system at a fixed price rather than waste time and money chasing unknown problems in a poor quality system. Bill received and installed the new system two days later and the operation has been more than satisfactory since. Service was prompt and courteous, the repair and price were as agreed. I will use his service as needed in the future. .

First used Bill a couple years back. He diagnosed my control board wasn't activating my hot tub heater, bypassed it at the solenoid. Hot tub ran another 3 years. Recently broke again. I bought the control board and replaced as well as the solenoid. Still no heat. I've done what I know to do, so I called him to come out again. He'd barely heard what was wrong - as soon as I told him I'd replaced the parts he told me that he makes his living from the markup of parts and he couldn't make any money off me, plus he was so busy he couldn't see too far into the future. Those are exact quotes. What he doesn't know, is that I'd reached what I can do on my own. I had called fully prepared for him to diagnose and install the pressure switch, the heating element, whatever is called for. People call when they need help - and I'm sorry - but even IF they only use you to diagnose and then purchase parts - you got money for the service call and that's more than you get refusing to help someone. I felt it was a horrible attitude.

We were very pleased. He came out that day or the next day. He was right on time and did his job and left.

My spa was leaking and I called to have it repaired. Bill Moore was the person sent out on the service call. Mr Moore contacted me once he looked at the spa and gave a quote for parts and labor. Once he began the repair, he found other issues and promptly contacted me and explained what additional work needed to be done. He obtained my approval before performing any additional work. He was able to complete the repair quickly and had my spa functional the same day. He also left the replaced parts and explained why they needed to be replaced.
I was very impressed with the quick response time and fact that the repair was completed in approx 3 hours.
I would use this company again.