Advance Alarms, Inc.

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I have used Advance Alarms for years on my old office and now on my home and my son's home. These people are so nice to work with and they do such a good job on everything that I could not be more happy with them. When I picked up my new batteries I got both of them for what I would have paid for one at one of the battery stores. I love this alarm company!

Be very careful of signing anything that Advance Alarms wants you to sign, read every word VERY carefully before signing. We called them to repair our alarm(the battery). I signed the paperwork thinking it was a repair service agreement as Advance Alarms never disclosed that we would be locked in for 2-year service contract with them by calling them to repair. We have to give TNT credit as TNT clearly informed us of that requirement when giving us a repair quote, which prompted us to Advance Alarms afterwards. We just want to share our experience with those who don’t want to have their alarm monitored.

I contacted Advance Alarms after doing research on Angie's List and the BBB. My contact person was Steve who scheduled a walk-through of my house. He gave me the facts and a few days to ponder. I had my choice of purchasing the equipment for $650 or leasing it by adding $20 monthly to my service with no required installation fees. The person installing the system arrived on time and ready to work. When finished, he taught me how to operate the keypad and made absolutely sure I had no additional questions. Even in the days that followed, when I called the office with questions I had thought of they responded politely and promptly. Everyone I have encountered at this company has been so polite and helpful. I will definitely recommend Advance Alarms to others.

I bought this house in 2007. When I moved in it had no security features whatsoever. I called Advance Alarms because they had been the Alarm company my Landlord had used on my Condo previously and he highly recommended them. First one of their staff came out and met me and we went through the home discussing options, my plans, what I wanted, etc. Then the technician came out about a week later. He was a real friendly guy and it was a fairly big job. At one point he had some assistance from another tech. It took them all day, and they cleaned up afterwards (minor stuff, some drilling dust, wire clippings, etc) and showed me the ins and outs of the system. The system has worked great from that time on. Fast-forward till now. In May, after the tornadoes came through the neighborhood, there was a lot of workers, utility employees, Tree Service guys, Insurance adjusters, roofers, handymen etc etc around doing repairs.... and using this cover, the burglars were also out in force. The burglars, seeing my alarm stickers, shut off power to my house thinking this might disable the alarm. Then they climbed up onto the roof and broke out a skylight to gain entry, probably thinking they were avoiding door and window sensors that way. Which they were. Course, when they dropped down into my home they dropped down right in front of one of my motion sensors! Bam! They fled out the back door leaving their own tools on the roof and taking nothing of mine, however I had a broken skylight to fix. There was another problem, however. I now use VOIP as my main phone service, and the alarm's modem has a hard time connecting to the central office to report trouble. Combine that with the facts the crooks shut off my power--- what if they had gone the extra step and cut the cable and phone lines as well? The alarm would never report in.... So I called up Advance Alarms. Despite the fact they were very busy due to the storm damage (lightning strikes and alarms = not good) when I explained the break-in they immediately prioritized my call. The next day I was available another technician came out and installed a Radio Transmitter. Now, when my alarm goes off, it won't matter if the power is cut, the phone line is cut, or the cable line is cut. Advance Alarms gets the alarm signal.... I also upgraded my alarm with a key fob that allows me to dis-arm and arm the system remotely (think from the car, etc) and I love this! It's made the alarm as easy and convienenent as using my car alarm. The monitoring fee is higher then the standard phone monitoring ($30 a month, but that's because the Radio is leased, you can't buy it.) and it's an extra monitoring feature. I no longer have to worry about the smarter crooks trying to disable the alarm system from notifying--- it won't work. I'm very happy with the alarm system and the service. They are always friendly and professional and I can recommend them highly.

The technicians came back multiple times when system was not performing properly. The problem was not their equipment or their installation; there was a problem with the phone line and how it was used by an audio company and the alarm company. The tech fixed the issue after hours of trouble-shooting. They did good work and didn't leave a mess. Also, explained how to operate keypad and the system's features. I feel confident trusting them with my home.

Advanced was a very nice company to work with. They took the time out to install our new security system, paying special attention to every detail of our home s windows, doors and other access routes. Their staff was very courteous and helpful.

THEY SAT DOWN AND EXPLAINED EVERYTHING TO ME. THEY REALLY HAVE GREAT BUSINESS. THEY GIVE ME A GREAT SENSE OF SECURITY. I WAS VERY SATISFIED WITH THE LEVEL OF SERVICE THAT I HAD RECEIVED FROM THIS COMPANY.

THEY DID REAL GOOD WORK AND THEY TOOK THE TIME TO MAKE SURE THAT WE KNEW EXACTLY HOW THE SYSTEM WORKED. THEY CLEANED UP ALL OF THEIR MESS AND LEFT NOTHING BEHIND.