Steam Action Carpet & Upholstery Cleaning
About us
An IICRC Certified Carpet and Upholstery Cleaning Company, utilizing IICRC Certified Technicians and the latest in Truckmount Technology to provide the most comprehensive cleaning experience in the market today.
Business highlights
31 years of experience
Services we offer
Carpet and Upholstery Protection, Carpet cleaning, Carpet repair, Carpet stretching, DuPont Teflon protection, Fire and Flood Restoration, Grout ReSealing, Odor control, Tile and Grout cleaning, Upholstery cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.316 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 13% | ||
| 6% | ||
| 6% |
Showing 1-16 of 16 reviews
Renee B.
Feb 2017
I like their work. We used another one, and I liked their work and their friendliness and everything. But normally they will move your couch out and they don't do that, so I'm going back to Steam Action because they do move the furniture. They did a very good job and very professional. It usually only takes a few hours. They clean up the area afterwards very well.
Steven G.
Jul 2016
Eric and Robert arrived early in their three hour window. They set up their equipment then started in the basement. While they were cleaning they were wearing protectors over their shoes as to not resoil where they have cleaned. There was a large rust stain where a metal filing cabinet was located. I had my doubts but they got most of that stain out for which I am happy. Everything went well the time there were here. They were very professional and diligent in performing their work.
Chris J.
Jan 2016
unknown
Beverly R.
Oct 2014
No issues. The staff was great. Wonderful job on my carpets and upholstery.
Edward B.
Jun 2014
ale out stains.I had extra carpet pieces that they used to repair living room carpet. That was done well. The carpet however, had two stains that did not come out. These were not difficult stains to remove. Didn't realize that stains were still there until carpet completely dried. I would not recommend steam cleaning to t
Eileen N.
Jun 2014
Another cleaner hard started and his equipment broke down and I was facing having a house full of company in 3 days for a dinner party. Steam Action was willing to come on Saturday -- with the call to them coming on Friday last minute. Two guys came and they did a phenomenal job-- the cleanest my family room Berber looked since I had it installed. the were courteous and professional. I will never alll anyone else again.
Deborah S.
May 2014
unknown
Rob P.
Apr 2014
They did great. They were on time and very polite. They do a great job and one of the few services that have special fans they bring in to dry the carpets quicker. I never saw that before and I was impressed. Great company and I will use them exclusively. In fact, I wanted something else cleaned after they had already left and they came back, and accommodated that request without further cost. Truly customer service oriented above and beyond. Thanks!
MariAnne F.
Aug 2013
They did a beautiful job and I was very well pleased.
Bev U.
Oct 2012
We've had this company several times , , , we never really checked to see if the carpets were actually clean because they looked clean and we assumed they were . This time , we had to walk on the carpets before they were completely dry to do things in the house before we left , so we had our shoes off and just walked on them with our white socks on. Later, when we removed our socks, , we were stunned to find how dirty they were so that shocked us as we've been using this company quite alot and thought our carpets were getting clean !! We had to bleach our socks in the washer , to get them white again, sorry to say. We will be checking out other companies in the future and won't use this company again.
Response from Steam Action Carpet & Upholstery Cleaning
"We cleaned [removed member name] carpet on 10/05/12 As with every job we called her back on 10/08/12 to thank her and to ask if everything dried OK. Her response was (Everything is fine) She called back on 10/11/12 and said there was a spot in the corner of the room that she thought was missed. We returned 10/12/12 the next day and inspected spot and detected that it was a pet accident. We re-cleaned the spot as a courtesy at no charge even though the spot looked fresh. Nothing was ever mentioned about socks getting dirty although if traffic is on carpet and socks are damp, the socks can pick up soil from any surface in the home that are non carpeted in just a couple steps. I feel that we responded quickly and appropriately to assure her that we want to give every customer the best cleaning service possible. We are sure that if any other concerns were brought to our attention we would of resolved them at the same time that we re-cleaned the pet spot. Thank you, Bob Goodrich, President"
Betty S.
Nov 2011
They are excellent. They are better than any other company. They are punctual and very nice. They were very careful when they did their work. I rate them high overall. I would recommend them highly and rate them high overall. They were very thorough, cheerful, and punctual. They were very careful in moving the furniture. They put protection between the furniture legs and the carpeting so that the carpeting dried properly. They use all natural products. They were excellent. They were very reasonable.
ROBERT S.
Oct 2011
They do a fantastic job and I have been using them for years. I will use them again in the future.
Carol S.
Jul 2011
We were not overjoyed. They banged up a piece of furniture. They did offer to fix it but it took a considerable amount of time because they had difficulty matching the color. Also the carpets did not dry for three days. We didn't know how competitive their price was. They did come on time. The carpet was clean looking after it dried but it has not stayed as clean as we thought it should. They did respond and they tried their best to make sure we were happy. They were punctual and very professional.
Response from Steam Action Carpet & Upholstery Cleaning
"We were very sorry that a piece of furniture was nicked during the cleaning. Although it happens from time to time. We responded and took responsibility immediately. We called a repair specialist (Sheeleys) to repair the nick. It is unfortunate the the repair took longer than expected but we did all we could do to rectify the concerns noted. When we returned to home, carpets were completely dry. Our carpets usually dry within a few hours but in some instances drying time may increase due to heavily soiled carpets or weather conditions and or special treatments that are needed to enhance the cleaning results. Although this experience was not 100% positive, we hope that Ms.Shields reconsiders using us again in the future. Thank You, Bob Goodrich President"
ROBERT S.
Jun 2011
Steam Action did fantastic work. Their pricing is very good and they do very good work, they get my carpets clean. They are very personable and are in and out quickly.
Kofee W.
Mar 2008
Overall, I have to pay to have this job redone correctly. I will never use Steam Action!!
Response from Steam Action Carpet & Upholstery Cleaning
"Up date. I looked at all history of Lynn at this address and the responce I gave earlier was for furniture we had cleaned the same week for previous home owner Lynn. We had given an estimate on carpet but was never hired to clean. That is why the carpets didnt look cleaned because we never did the job. She may of used other cleaners but can guarantee we did no carpet cleaning at the home prior to 2007"
Chaia B.
Jul 2007
When they come they always make sure to answer all of my questions and go over everything that will be done. They are thorough and I am impressed. They do a very good job and they provide good service. They are friendly and professional as well.
Licensing
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FAQ
Steam Action Carpet & Upholstery Cleaning is currently rated 4.3 overall out of 5.
Steam Action Carpet & Upholstery Cleaning accepts the following forms of payment: CreditCard
Yes, Steam Action Carpet & Upholstery Cleaning offers free project estimates.
No, Steam Action Carpet & Upholstery Cleaning does not offer eco-friendly accreditations.
No, Steam Action Carpet & Upholstery Cleaning does not offer a senior discount.
No, Steam Action Carpet & Upholstery Cleaning does not offer emergency services.
No, Steam Action Carpet & Upholstery Cleaning does not offer warranties.