STATE ALARM SYSTEMS INC

Facts supporting rating. 1. I never hired nor contracted with State Alarm. 2. They charged me over $400 for goods and/or services. 3. Following the charges, State Alarm did not return my phone calls.

When I discussed services with the State Alarm representative, I made it clear that I had never used an alarm system before (the system was in a house I bought). I stated that I would try them out, but wanted to make sure that I had the ability to terminate when I wanted. The representative assured me that I could. When I received State Alarm's standard contract for signature, it contained a 5 year term in its fine print. I modified the contract to allow for termination at will prior to signing it. When I terminated the contract, Debbie Fitch in State Alarm's accounting department informed us that if we "terminated early" we would be responsible for the remainder of the 5-year term. Even after we pointed out that our written contract provided that we could terminate at will, State Alarm still submitted us to collection for a few hundred dollars. Their business practices are awful - either due to sloppiness or intent, I do not know. Bottom line: I had the same experience that the other reviewer had 5 years before me. Terrible customer service. I would never recommend them.

We inherited State Alarm when we bought our home in Shaker 21 years ago. They have provided dependable monitoring service as well as quick service the few times we have needed it. They are always there by telephone to walk me through programming problems.