MVP HOME IMPROVEMENTS

We paid them 300.00 more than they quoted for a replacement sliding door. They ordered the door to open the wrong way. They kept itrynjg to sell us the wrong one with pricing it at full price to put it in another location in our home but we did not. Now it’s three years later and the sluding glass door screen will not move at all. I have called three times and left numerous messages and their customer service is awful. They will not come out and repair the door or tell us how to fix the screen. I do not recommend this business and I am going to contact the Better Business Bureau .? They seem to only want to take $$ but not provide services for their products!!!!!

First of all, they hired unprofessional people to replace my roof. They broke my window and didnt say anything. I seen it from the street. They were like oh, we didnt see that. They never replaced it. Everytime i call , i get the runaround. Connect me to this guy and this guy and so on. Second, my spouting never leaked on top roof. 40 years and it was good condition. They do the roof and boom! Now i have downpours making holes in the ground. Yes....i called every week and month for 9 months . No response. No one comes to check. Water pours out over spouting. It has never done that until they put the roof on. Third, i have water coming in the ceiling that i never had before either. How is this possible with a new roof? They are the worst company ever. I never had problems with anyone elses work like i have with mvp. My neighbor had his roof done at same time by another company and he never had to call them back. I called every month with no response so i quit calling. I reported to BBB and still no response. I do not recommend hiring mvp. Very sloppy work and unproffesional work

It took 6 months, a BBB complaint, and my finally calling the manufacturer to have an undamaged window installed . They installed a damaged one in February and gave me the runaround , bringing more damaged windows, until July, when I filed my complaint with the BBB. They lied to the BBB and told them that they had been to my home in July. I called the manufacturer in August and had the window replaced in September. The owner of MVP told me that if I wrote a bad review of his company that he would not honor the warranty. I was insulted by them, lied to by them, and threatened, by the owner, with the loss of my written warranty. I deeply regret the day I purchased windows from them.

There were several problems; crooked molding in the shower, the caulking is coming up already and they also left quite a mess that I had to clean up. I was disappointed with their service and would not work with them again.