Mr Rooter Plumbing of Youngstown

They charged me 350 and "snaked" my drain- supposedly the whole way to the street. 10 days later it was backed up again. They came back and told me that I had 12' of roots in my sewer line and quoted me a price of 11k to fix it. I called another company for a second opinion- they snaked my drain with no problem using a much larger snake. They determined that I did not have any roots in my sewer line- just needed a good clean out! What a scam!

Excellent job, prompt, fair price

Very good. Very nice and professional plumber.

He was prompt for the appointment and did a great job!

They came out on Sunday and quoted a price started Monday and finished on Tuesday afternoon. Very professional. Well done guys.

first person came out work for over and hour and could not fix drain.. dripped a substance on hallway carpet which took color out of carpet on contact. He took sink off wall.. had no idea what he was doing.. he called his supervisor and left... his supervisor came out and said that guy was let go.. he said he fixed the sink.. after he left we could not turn on any hot water in sink.. called him back...he came back.. he said the faucet was broken and he would return.. asked about the carpet he called his boos and he was told to leave.. they never came back.. its has been two week... will not return call.. will not give insurance info.

I had no hot water. I called Mr Rooter thinking I'd have to wait till the next day but a technician came right away. He looked at my water heater tried to get it to work but it was broken. He told me how much for a new one which he was able to install that day. Thank goodness for Mr Rooter.

I had the nicest person answer my call she was very professional and was happy to schedule me around my work schedule. The plumber wax on time and very friendly. I know i asked alot of questions and he answered each one, very knowledgable. He put in a new faucet and made sure i was happy with it. The price was great since i am on a tight budget. I will definately use Mr Rooter again.

The plumber used a big machine and snaked the drain that was causing water and everything else to back up into my basement. He was very professional he explained what he was doing and the best part he told me how much it was costing before he began working. I am so happy I called Mr. Rooter all I can say is Thank You!!

Very poorly. I was told by operator that the on call person would call me back in 20 minutes to 1/2 hour. After an hour no call. Called back another operator said they couldn't get a hold of the on call person. DO NOT USE THIS COMPANY -- 24 hour service MEANS 24 hours service.

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All I can say is this company is HORRIBLE!! I highly recommend they are not used.  It's a scam.  They tell everyone the snake didn't work...the power washing didn't work...oh, we need to dig up the pipe.  Once the work is done, you will never hear from them and they will NOT return any phone calls or text messages.  On the last day, the representative from the company told me that since they were there, they should dig up the other side because at some point that would need to be done also.  At a tune of $6500.00 (oh but I can give it to you today for $4800.00).  I felt like I was being sold a used car.  Bottom line...horrible experience.

Wanted $9000 to run 200 feet of drainpipe. Lots of runaround and extra charges for visits where they accomplished nothing. If you read the small print on their contract it says they can take your house if you don't pay for the work. They did not finish the work in the two week time frame and voided their own contract. Lucky for us. Did the work ourselves, including pipe and machine rental for under $500. What a scam.

This was one of the worst experiences I've ever had with a vendor in my life.  The company was asked to help remove a clog.  We discovered from the local city engineer that we probably just had a clog caused by freezing water.  Mr. Rooter told us instead to dig up the drain since they assumed the drain had been damaged on the outside of the building.  They initially charged $8000 to dig up the drain and replace it.  They did not complete the job on the day they first arrived and said there were more problems further down the line.  They said 50 ft. more of the drain had to be dug up and another $9500 had to be added to the cost since the pipe was under the road next to our office.  The vendor, without asking, took this money directly out of our company bank account..  If you think that was crazy, just imagine our surprise when they didn't even finish the project that day, but told us instead there was even more digging that had to be done.  They came back on a third day, and our company called the city engineer over to look at the project.  He was completely appalled, and said that he would help testfiy against the company if we needed him to.  The company wanted to dig another 100ft all the way to the city main.  Amazingly, Mr. Rooter wasn''t even able to start that day.  The next day (day 4 of the project), we saw they were never going to finish until they forced us to pay $50,000 more.  Our business had to be closed for several more days.  The owner "assured" us we wouldn't have to close because he would create an open pit in which all the sewage from our clients would be dumped from the unfinished drain.  The city engineer was shocked that someone would even think this was acceptable.  We told the company to clear out that day.  The owner said we better not expect to get our money back unless we wanted to fight it out with his lawyer.  This company is just criminal in its behavior.  Please be careful before using them.  I believe you would be making a terrible mistake.  
We had another company finish the drain for $1300.  Instead of paying  $50,000, we had to pay this minor sum.  The drain works fine and certainly we didn't have to dig up 100 ft. to get the job done.  Mr. Rooter is supposed to come back and repair the road they dug up but we fully expect they would refuse to do so, and we certainly would never want to see them ever again.  We will be reporting this company to the BBB.

)I called for an appointment and got one within 24 hours, for Saturday service. As some other plumbers in the Newton Falls area were unable to come out on a Saturday (one never returning my call and one cancelling on me at the 11th hour), it was very reassuring that Mr. Rooter was able to send someone. The plumber called when he was on his way, and he arrived on time. He quickly diagnosed the problem and got the hot water heater working properly. He was very professional, and answered all my questions. I will gladly call Mr. Rooter again if I have future plumbing needs!

They did good.

Called this company to help with a clogged drain in our basement. The initial cost was $98 to snake the drain which didn't work. We agreed to have the drain hydro jet cleaned for a fee if $798 which surprisingly also did not work. The next course of action was to replace 8-12 feet of drain to the tune of $3800. The technician assured us that he would write the work order up so our insurance company would pay the majority of the claim. We reluctantly agreed since it was Christmas Eve morning even though the $3800 was getting fronted out of our joint account for our wedding figuring we would get the majority of it back in a few weeks when the claim went through. Once the job was done it took several phone calls to get the information for the insurance claim which was promptly rejected. I reached out to the company for assistance with our insurance company but never got a return phone call. Long story short we're out $3800 from our wedding account due to this company's negligence.

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The instillation of my plumbing was placed into my bathroom as well as my tube and surround which is what they said they would do, but the tub, shower surround was not completed to code as stated on the contract. The tube was place 2 inches into the floor and the surround was placed onto the existing tile and never properly seated onto the wall as it should be. I was told ( a verbal agreement) that when their recommended finisher came out that they would come complete the work so I paid them the remaining of the contract. When the finisher came to look at the work, even she said that they didn't seat the tub and surround properly. She was to talk to them and work it out when they got started. After several attempt to come up with an affordable price for the finishing without repaying for what was to finished by Mr. Rooter, I decided to get someone else who had to totally gut everything that Mr. Rooter had done to my tub area. and additional $3400 worth of work. My original contrat with them began  December 26, 2013. I constantly tried calling Mr. Rooter to get some type of answers to what was told to me including writing the manager on January 15, 2013 and calling two more times. By now my bathroom is tore up for almost a mont so I contract with another company to complete my work. In December I paid that complete bill with an understanding of a verbal commitment that they would be there to complete my work. As of today January recommended January 25, 2014 Mr. Rooter has not returned my calls, responded to my email or tried to contact me concerning my complaint. I paid good money for the work that wasn't completed.

I was extremely happy with them.  Not only did they come out after hours at night but told us to check with the city and have them flush lines first as this could help with the problem.  Then did not charge us for that visit, once line flushed we still had issue and he came right out and took care of the problem.  It's rare these days to have someone come out and tell you the cheapest way first and not charge, that's above and beyond and I will recommend them to everyone.

I called the number and easily made an appointment for same day service.  The lady that took the call was polite and friendly.  They gave me a 3hr. window, which I thought was fair.  30 minutes before arrival, they called me to let me know the technician was on his way.  John and his assistant arrived as promised. They wore protective shoe covers and were both friendly.  
They quickly discovered the source of my problem and snaked the drain.  It was a considerable clog (note to self: no eggshells from now on in the disposal) and they had to snake it twice.  He showed me why the clog was forming and recommended the bacterial solution for regular maintenance in the future.  John also let me know that my plumbing didn't have enough pitch which also contributed to the problem.  I asked him for an estimate for that work, which he provided.  There was no pressure to do the additional service.  He said it may be something I might want to in the future.

What a disaster! I woke up on Friday morning to discover standing water in my basement. I thought it was a clogged drain pipe (the standing water was clean water that came from the washing machine I ran overnight) and asked my wife to call Mr. Rooter to come and snake our drainpipe. She called and Mr. Rooter said that they would be at our house at noon. I thought they would come on time, so I went to work and left my wife by herself to deal with these people while she was watching our small son. 10-12 became 12-2. Then, 12-2 became 2-3. They came at 4:00 in the afternoon and, by 4:30 in the afternoon, the estimator "discovered" that we had a broken sewer pipe (even though we had no dirty water in the basement) and that they needed to perform significant repairs over the weekend.

Because it was now 4:30 in the afternoon and my wife was by herself and with our son, I suspect that Mr. Rooter knew that they had us over a barrel. We were unable to call another plumber that late in the day. Mr. Rooter told us that the total cost of repairs would be over $5,000 and that we would also need to contact their "sister company" to have the basement undergo water mitigation services.

The "sister company" salesperson arrived at our house immediately to say that they would need to clean up our basement. What they didn't tell us what that "clean up" meant to gut our finished basement. We're now still working on fixing it. Thanks a lot.

The Mr. Rooter estimator then said we needed to replace our sewer pipe all the way to the sewer main because there were roots in the sewer line (yes, they wanted to replace the entire sewer line and not just clear the roots out of the sewer line), & replace all of our galvanized plumbing to copper pipe. They gave us a 2nd estimate well over $13,000 to replace the sewer pipe and this was in addition to the $5,000 that we already paid to have a 1 foot section of PVC pipe replaced.

Finally, Mr. Rooter said that we would have to have the water main line replaced and, when I said I wanted a 2nd opinion, Mr. Rooter said that I would have to get another plumber right away... and they shut off our water access until the other plumber came later in the day. This leaves me to believe that Mr. Rooter was hoping that we would have been forced into accepting their extremely high estimate to repair a water line that was probably broken by the plumbers as they were breaking up the concrete in our basement to fix the sewer pipe.

They never showed us the broken sewer pipe so I am still doubtful that we ever had a broken sewer pipe and I got a 2nd opinion from another plumber who did not agree that replacing all of our galvanized pipe & that replacing the sewer pipe because of roots might have been excessive.

I complained to the manager at Mr. Rooter (Brian) the following week, who said that it was "too bad" and that "we shouldn't have signed" the Mr. Rooter contracts on a Friday evening. But, if Mr. Rooter came at their agreed time of noon on Friday we would have been able to get another plumber to come and fix the work. And, if Mr. Rooter would have told us that the work wouldn't have been completed until Monday then we also wouldn't have used them. Briain then encouraged me to file a complaint with the Better Business Bureau. How nice.

I was expecting to have Mr. Rooter come and snake our sewer drain because I still believe that we only had a clogged drain. But that clogged drain turned into a complete nightmare with many costly things done to our basement that I still do not believe were ever needed in the first place. Mr. Rooter may have billed us an exorbitant amount, but I hope this review gives someone the caution I wish I had when I called them in the first place.

The people who work at this particular Mr. Rooter should be absolutely ashamed of themselves. Furthermore, the Dwyer Group (the franchisor of Mr. Rooter) should consider looking into instances where franchisees are engaging in questionable practices to pad the bill. Based on my experience, I will never work with Mr. Rooter, or any of the companies in the Dwyer Group, again. I'm sticking with a local plumber going forward. BUYER BEWARE!