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Molly Maid of Mahoning/Trumbull Counties

4.0(
5
)
Janitorial Service, Maid Service, Walls & Ceilings - Clean - For Business,

About us

Welcome to Molly Maid of Mahoning/Trumbull Counties (JLD Co. Inc.). We've been providing residential maid service to the greater Mahoning Valley area since 1993, and we are family owned & operated! We specialize in professional home cleaning services that revolve around our clients’ individual needs. Additional email - [email protected]

Business highlights

32 years of experience

Services we offer

All Rooms: Dust Baseboards, Blinds & Decor, Chrome & Tile, Clean, Clean All Shelves, Clean Glass Surfaces, Damp-Wipe Cabinet Fronts, Dry & Shine All Mirrors, Dry shine All Appliance Surfaces., Empty Wastebaskets. Bathrooms: Clean Showers, Fixtures & Items On Vanity. Kitchen: Clean, Furniture, Including Bowl, Lid, Light Fixtures, Make Up Or Straighten Linens, Remove Cobwebs, Scrub Toilets, Seat, Shelves, Sills, Tank & Base, Tubs & Sinks, Vacuum & Mop, Vacuum Cloth Furniture

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.05 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
0%
2
0%
1
20%
Write a review
Showing 1-5 of 5 reviews
Jeff C.
Sep 2017
4.0
Yes, I recommend this pro
$150
.....
Chris D.
Aug 2017
5.0
Yes, I recommend this pro
Used twice and done well each time
Chris A.
Aug 2017
5.0
Yes, I recommend this pro
excellent very clean house
Lesa H.
Apr 2017
5.0
Yes, I recommend this pro
The cleaning crew does a wonderful job. They are very prompt, professional, and courteous.
Linda V.
Sep 2016
1.0
$150
Terrible! Nothing that I needed was done! I told them the floors were a priority...so they didn't do the floors!! Waste of $
Laura V.
Jan 2016
4.0
Yes, I recommend this pro
unknown
Linda C.
Jan 2016
4.0
$150
unknown
Charlotte K.
Jul 2015
5.0
Yes, I recommend this pro
$117
They send out very competent teams comprised of great workers that go the extra mile to make you feel comfortable and tend to needs you don't need to ask about.  They get more done in an hour and a half than I could do in a month.  

Response from Molly Maid of Mahoning/Trumbull Counties

"Thank you so much for taking the time to review our services! We are thrilled to have you as a customer and we appreciate knowing if there is anything we can do to make your service better!"

John J.
Jun 2015
3.0
$190
They sent two people to do 2 hours worth of work and only 1 person was working the entire time. I paid double the price for half the work.
Response from Molly Maid of Mahoning/Trumbull Counties

"[Member Name Removed], Thanks so much for you feedback. we did attempt to call you on July 7th as a follow up to the cleaning. below is the information logged from that call, "Said to call him back because couldn't talk at the moment, but said he had some issues. Did call him back LM @ 11:45 A:M 7/7/14." We did send 2 of our top cleaners to you home, but I would be happy to discuss any concerns."

Nancy E.
Mar 2014
5.0
Yes, I recommend this pro
$67
They have been doing an excellent job! They are prompt and have never canceled a cleaning. They clean while I am gone and I trust them 100%. I have never had any problems with them and I would highly recommend them.
Response from Molly Maid of Mahoning/Trumbull Counties

"Dear [removed members name]- Thanks so much for your kind words and compliments to our staff! We appreciate and value your business and look forward to seeing you again soon! And thank you for your referrals to our business. If there is anything we can do better, please let us know. Sincerely, Katie Burkey Owner"

Shelly F.
Feb 2014
3.0
$150
.
Response from Molly Maid of Mahoning/Trumbull Counties

"Thank you for submitting the review. We strive very hard to make sure that we have met your expectations, that is why we did a follow up call within days of the service. Unfortunately, we had to leave a message and had not heard back from you. Based on your review, I would be inclined to think that there was something lacking, or something we could have done better. I would truly appreciate hearing your comments. You are welcome to call us, or reply to this review response. Thanks again!"

Jeffrey C.
Nov 2013
1.0
I left a message for a quote on house cleaning and after 2 weeks, did not receive a call back.
My home is in one of the counties listed.
Wish they at least would have called back and told me something instead of not responding.
Response from Molly Maid of Mahoning/Trumbull Counties

"[Member name removed] - I truly apologize but I do not have any record of your call. I will be more than happy to assist you in any want I can. Our # is 330-793-9900 or you can email me at [email protected]. thanks so much! Katie Burkey Owner"

Kathleen M.
Jun 2013
5.0
Yes, I recommend this pro
$385
Other then they were late they did a good job. they worked at a good pace and overall my home looked and felt clean and fresh
Response from Molly Maid of Mahoning/Trumbull Counties

"Hi (member name removed) - You say that you sent an email requesting information on our services. Did you submit a request via our website - www.mollymaid.com or did you send it through another site? I do not show a record of this request, however I would be happy to assist you further. Can you please provide me with the current email address to contact you? Or if you would like to share a phone number I will be a happy to contact that way. thank you! Katie Burkey, Owner"

Jordan C.
Jun 2012
4.0
Yes, I recommend this pro
$82
They came every 2 weeks. By enlarge they were conscientious, but there were times where I thought there were some finer issues. We didn't leave them because of any dissatisfaction, my wife retired and we had to cut costs somewhere and that's one of the places we cut. The women they sent up I liked, I had a pretty good relationship with them as did my wife. If I needed them again I would use them again.
Joan B.
Apr 2012
5.0
Yes, I recommend this pro
$120
They are on time and very efficient. They are friendly and do a really good job.
Pat C.
Mar 2011
4.0
Yes, I recommend this pro
$100
They come in once every two weeks. I need to put out all the supplies for them for things like cleaning the kitchen appliances or doing the floors. They won't do it themselves. I could do it better myself, but I don't have the time to do it. If I had the time, I would do it and save money. From what I have been told by colleagues that have cleaning ladies in the area, we are definitely paying too much. I have needed to redo the floors because they don't do underneath the furniture. They are here when they are supposed to be.
Anna C.
Sep 2010
2.0
$1,250
They seemed pricey for the amount of work they did and would not honor even the smallest special request - at the next to last visit before terminating them, a signed collectable was shattered - it was not replaceable. I did get compensated at the fair market rate for the unsigned figurine - it is no longer available so couldn't be replaced even unsigned. They should be able to recognize valuable items and be especially careful when they are present. Their response to me was to remove all valuable items from the display - not acceptable. I was surprised that this company came highly recommended when I signed up for Anige's list - I'm still looking for a housekeeper.
Response from Molly Maid of Mahoning/Trumbull Counties

"We apologize for damages that occur while we are cleaning. Unfortunately, not everyone is familiar with LLadro's and the value they represent. We do use caution when cleaning breakables, but accidents happen. We did offer to replace the piece, but being a signed piece was difficult to assess the value. As agreed upon by the customer, we did give a credit for the damaged piece. And simply as a precaution to prevent further damage to these valuables, we asked the customer if we could clean around the figurines OR if she would like to put them somewhere we were not cleaning."

Lois L.
Aug 2010
1.0
$250
I was dissatisfied with the service. I assumed that they would do the dishes when I asked them to clean my kitchen, like other cleaners had in the past, but they did not. When I called them after they left to inquire about it, they said that they only do the heavier work, and they did not consider dishes in that work. They said that they do the heavier work only so I can have more time to spend with my family or by myself. Also, I felt that they were very expensive. They gave me an estimate before I hired them, but the work did not match the price.
Response from Molly Maid of Mahoning/Trumbull Counties

"This cleaning was completed back in 1999, which was prior to current ownership. We are sorry that your experience was not acceptable. Since 2003 (with new ownership), we do advise our customers that we do not wash dishes as we ask them to have the sink free of dishes."

Rebecca M.
Sep 2009
5.0
Yes, I recommend this pro
$300
It went really well. The team was on time and very thorough.
CLARE S.
Dec 2008
4.0
Yes, I recommend this pro
$130
They are very efficient and very honest. They do have people that will stop in unexpectedly while the employee is working to check on their work. My only complaint is that I think that they could use better products. They do not use the same cleaning products that I would use. I think they use something that they buy in large quantities at a lesser price. They broke an item once and they replaced the broken item without charge and without question. The owners are as thorough as they can be and hire good employees. They are a little bit dirty because they don't change their shoes when they come into my home. They work hard and they are trustworthy. I would recommend them.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Molly Maid of Mahoning/Trumbull Counties is currently rated 4.0 overall out of 5.
Molly Maid of Mahoning/Trumbull Counties accepts the following forms of payment: CreditCard
Yes, Molly Maid of Mahoning/Trumbull Counties offers free project estimates.
No, Molly Maid of Mahoning/Trumbull Counties does not offer eco-friendly accreditations.
No, Molly Maid of Mahoning/Trumbull Counties does not offer a senior discount.
No, Molly Maid of Mahoning/Trumbull Counties does not offer emergency services.
No, Molly Maid of Mahoning/Trumbull Counties does not offer warranties.

Contact Information

3622 Belmont Ave, Ste 1, Youngstown, OH 44505

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