R W LOUDERBACK & SON PLUMBING CO

Found out in the morning that our water heater in our condo was not working. There was water in the floor overflow pan and since water heater had been installed in 2009, thought that replacement was going to be the only option. Checked Angie's list and called a highly rated local company and got a voice mail recording. We left a message. When no reply after an hour called again and got same recording. Checked with a neighbor on who they have used in past since we have only lived in the condo for 2 years. They recommended R W LOUDERBACK & SON PLUMBING CO. I rechecked Angie's list and found out they were a also a highly rated local company. I called around 11:30AM and Sandy immediately answered and I explained my situation to her and she said someone would call before they came out to look at the problem. Paul called about an hour later and I explained the problem. I asked questions about what water heaters they carried and he answered everything I wanted to know. Went with a Bradford White since that what the current unit was. They, Paul and Jake, arrived around 1:00 PM with the new water heater. They were very courteous, friendly and professional, and answered any questions that I had while they were installing the new unit. By 2:00 PM, just over an hour, they departed having completed the job and cleaned the area, probably better than it was when they arrived. Also when I asked if I needed to pay at the moment, they said no that an invoice would be sent to us. Definitely the best experience we have ever had in any type of home repair and we have owned many houses over the years and have dealt with many contractors. They will be our first and only call the next time we need any plumbing work done. I would highly recommend them to anyone.

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It went fine while they were here, but the fireplace went out 15  minutes later.  That evening it went out twice.  Then, it wouldn't go back on.  Hence, the problem that I asked them to fix and/or diagnose was not addressed.  We called back to see if they could come back and fix it.  We were told that these original (1999) fireplaces were typical to have problems at this point, and the parts were almost impossible to get.  My husband pushed that they come and actually diagnose the problem (sensor, etc) so that we could look for parts on our own.  They called back once, but we coundn't be that the house when they suggested, and then they never called back.  We got a bill for $60.  When I called and talked to Mr. Louderback Sr. he told me the same story about the parts being difficult to find.  I told him that I didn't understand why we were expected to pay $60 when they didn't even diagnose the problem, and that we could light the pilot light ourselves.  He got irritated and said that they shouldn't have taken the job, and that they are a plumbing company.  I told them that YES, they SHOULDN'T have taken the job, but they did.  I said that I wasn't unreasonable and that we would pay $30 for their trip to our house, but that was it.  He was still irritated but agreed to that compromise.

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The part that was needed was difficult to find. Other plumbers and even the supply warehouses in Dayton said that it would have to be special ordered. Louderback had a used part on hand and was able to get the water heater running the same day for a very reasonable price.

wonderful very honest after roto rooter said it be a 4500 he just smile and fix it for 189.00 bucks. becarefull out there guys this companies great. after prayer he came on the scene THANK GOD THANK GOD this company highly recommended.

I have used Louderback on multiple occasions. In fact, I have several rentals and I try to use Louderback whenever possible. Every time I have had an issue, they have resolved it and are willing to work with you to make sure everything is to your satisfaction.

I was not a regular customer, I called at 5 Pm with a major sewer line back up on a 3 unit building, this company had someone there in less than 1hr. , the work was done in a professional manor at a reasonable price. A week later late in the day had a water line spraying water inside a rental house I own. they had someone there in 30 min ,work once again was done in a professional manor at a reasonable price. I will be using them in the future.

repair work was done well and in short order. Good suggestions were given for future problems.

The service went well. They did a very good job.

They are always very helpful.

Fantastic

Good job and experience as far as it went.

R.W. Louderback and Son Plumbing Co. did a fantastic job. They were on time, fast, professional, very courteous, cleaned up behind them - the room looks spotless; and they went over and above the work outlined in their estimate. We would recommend them highly!

They did a very nice job. They seemed very thorough and punctual. We feel glad because we think we found a plumber now that we can use routinely. They first came to repair our other water heater. At that time they gave us our options and one of them was not repairing this one. We still had it repaired. The water heater did work fine afterward. We thought it would be better to do a planned replacement as opposed to an emergency replacement. They sent us literature and we took our time and decided what we wanted and then we had them do it. I would recommend Louderback because they are close. It is a small company, but they have had consistency in their employees and they seemed to be very good and very responsive. We tried small and big companies in the past and those hadn't worked out well. We have complicated plumbing needs here. We have a septic system and a well here, and it is not an ordinary septic system. They would have put in a cheaper model, but we decided to go with the upgrade because we will get a rebate from our gas provider. We didn't really shop around for the price. The quality of the work was excellent. We did use Angie's List to get information. Their punctuality was excellent. The other thing I liked about them when they knew there would be a problem they called me and said they would be an hour late. You really appreciate that. Their professionalism was excellent. We would keep on using them because we were looking out for someone we could use for the septic and the other plumbing needs.

Excellent and professional service. He said he would complete the entire project in one day and he did!!!

I would say it went excellent. They were here when they were suppose to be here. They did what they said they would do and stuck to it. They did an excellent plumbing job.

THIS COMPANY HAS DONE OUR FAMILY JUSTICE FOR YEARS. THEY ARE A TRUSTED COMPANY AS FAR AS I AM CONCERNED. I WOULD RECOMMEND THEM TO ANYONE. THEY ARE PROFESSIONAL AND COURTEOUS.

WE HAVE HAD DIFFERENT PROBLEMS AND THEY HAVE BEEN ABLE TO FIX THEM ALL. I THINK THAT THE PRICES ARE REASONABLE AND THEY ARE ALWAYS TO YOUR HOME RIGHT AWAY.

I REALLY DON'T KNOW WHAT TO SAY. THEY GOT THE JOB DONE, AND THEY DIDN'T MAKE TOO BIG OF A MESS. I WOULD RECOMMEND THEM TO OTHERS AND I HOPE I NEVER HAVE TO GO THROUGH THAT AGAIN.