WONDER MAIDS

I've been with Wonder Maids for almost exactly a year. There were bi-weekly scheduling problems right off the bat - scheduling cleanings on days I had not approved or forgetting to schedule anyone to come to our home. The owner would call at 10:00 at night or 7:00 in the morning to return calls. The schedule seemed to be resolved when we chose to have weekly cleaning - it would cost us more, but we figured that at least they'd remember to schedule us. A few weeks ago, the cleaning woman broke a ceiling fixture. I called Wonder Maids to get it fixed. The owner (Sue Grimwood) agreed to pay for the replacement. We went to the store, bought an exact replacement, and even used a coupon to keep the cost down. We talked about hiring someone to put the fixture up, but thought that was an awful lot of money. When I sent Wonder Maids the receipt for the fixture, I included a note that said I expected a free cleaning (2 hours) to compensate us for the 2 hours we spent taking down the broken fixture and putting up the replacement. Ms. Grimwood sent me a check for the reimbursement and agreed to a free cleaning. She also DROPPED US AS CLIENTS because "this was just getting too expensive." So, now I am paying for her employee's mistake. I kept the reimbursement cost as low as I could, and I have spent over $1200 on this service in the past year. Further, her insurance should pay for these costs. I would NOT recommend Wonder Maids (or Ms. Grimwood's other business, Trinity Home Health Care) to anyone. She is very hard to contact, is very abrasive, and I don't appreciate being dropped as a client due to her empoyee's mistake.