USA Insulation of Cleveland

They were very professional and finished my home in 1 day. I have noticed a mass improvement when the gas company sends me statistics about gas use in the home. I went from below normal to quite a bit above normal. Trust them it works.

Great. They came when scheduled, gave a reasonable price and did a great job. No issues at all, very professional staff.

We had our home insulated over the summer. At the time the sales representative and installers were polite, timely and communicative. As we transitioned into winter we started having problems. First, our bathroom was very cold. Then we started having pipes freeze. Our sink and toilet stopped working on cold days and started working again when the weather warmed. We called and left messages for weeks without reply. It took more than 4 weeks to get a return call. Another 2 weeks for someone to come “diagnose” the problem. It was quickly apparent that the install was not done correctly, parts of the home were missed or under insulated. The soonest they could get someone out to address the issue was 2 more weeks. On the scheduled repair day our appointment was cancelled due to cold weather after the appointment window and scheduled for the next week. The next week came and after the appointment window someone showed up without the equipment to make the repair. After another round of calling everyday we sill do not have an appointment for repairs. We have dozens of phone call to USA Insulation without response. Justin, the project manager has never in 2+ months returned a call, despite the office workers ensuring us he would call “by the end of day”. We have had freezing pipes and non-functioning Plumbing for 2+ months without any resolution in sight. It appears they were happy to take our money, but have no intention of following through with doing the job right. I would not recommend anyone use this company. We were sold on third party financing so we could take advantage of 0% APR, but now we have no recourse to seek financial restitution.

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I mean after some negotiations, I was fairly happy with what I was getting for the dollars spent.  The sales guy was a little more on the pushy side, but I can appreciate that.  Since the installation last week, I have had no follow up call or update on how things went from the company.  It's like they just install and move on to their next job.  Since this is something I cannot visibly see, I'd appreciate a phone call with what was installed and how the job went.  They originally were going to install 4 vents on one side of my house and 8 on the other, and once the installation I notied it WAS NOT 4 and 8 as agreed to.  Does this reduce the price?  I don't know since I no one has reached out. 

The winter will really be the deciding factor on if this was a great move or not, but overall my experience was just fine with this company.  Would appreciate a follow up call after I spent $2,000 on how things went.

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Three installers came, Lee and Dave and I think Brian.  They worked efficiently and cleanly.  Setting plastic on all carpeted areas.  They brought own ladders and equipment.  Informed us as they worked on what they were doing and showed us exactly what was being done.  They asked us whenever they had to change the prescribed plan for permission to processed.  Extremely professional and courteous and cleaned up after the job was done.  Did not even know they were there. 
 When they had inadvertently switched off the attic furnace, we called when we realized it.  Dustin came out immediately, fixed it.

Got wonderful on time service from USA Insulation.  Found that they are one of the few insulation companies that can fully insulate brick homes.  The service was outstanding from the start.  Had a very nice visit and sales call from their representative Mark in October.  He was able to answer all of my questions. I was able to make the install date on Vet. Day when I would home from work. 

They arrived on time at 8:30 and began their work at 9 am.  They completed the drilling of the outside brick by about 11 am or so and for the next few hours injected the foam insulation into the outside walls.  Yes the drilling does make lots of noise in the house.  Their installer Rick was able to show me with his portable IR camera the areas of the walls that were being foamed and insulated.  It was easy to see that all areas were being fully covered.  Although the camera did not respond well in the kitchen areas with cabinetry and a microwave in the way.  But I trust that all those areas were fully covered. The camera was not used in the areas of the above ground basement brick that also was insulated.  I would guess that it is possible the camera is not sensitive enough to pick up the data in those areas.  Even if these basement areas are not fully covered any increase in insulation there is still going to make the home warmer.  I was told there would be a slight odor for a few days after the install.  The odor for me is hard to notice.  If I am away at work all day and I first enter the house yes you can detect a very slight odor, but it is not strong and it has gotten less each day. It smells like a beach ball or raft first out of the package. By 2 pm they had finished the install, had patched all holes with very well matched mortar, cleaned up all their work and left me with a fully insulated home.

I have with this major drop in temps and snow the last several days noticed how much warmer my home is and how much less my heating system is running now that I have a full insulation.  I now notice that when I open a kitchen cupboard it is not freezing inside.  I can touch the outside walls and they are not ice cold.  I am looking forward to much lower heating and then cooling bills.  USA did not do the attic area as I had done the attic myself years earlier.  I would hire them again and fully recommend them for any insulation project you might be considering. In particular if you have a brick home they are truly the best.  

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Had to ask, then insist three times to remove fiberglass batting before applying spray foam.  Finished the basement, thought everything was good then we hit a zero degree day and our water pipe froze inside the basement. Turns our the tech missed a spot, well several and that allowed the cold air to penetrate and freeze the pipe.  Did I mention we just remodeled the entire basement and this problem caused us to cut into the newly applied drywall, paint and soffit?  USA came out and looked it 9 days after it was reported, said YES it's our fault we can see it.  2 months later guess what, still not fixed no return calls from them.
No excuse for not fixing the issue and not even calling back. You even said "God as my witness it is our fault".  Pathetic.

We had been very happy with the results, UNTIL I just needed them to fill in a small area they missed, six years later (still within the guarantee). So when we had a pipe burst recently with the sub zero temps, we discovered a small area near the pipes with no insulation. My plumber fixing the pipes recommended we have USA back to fill in the spot.

Mistakes happen. I understand that. I just wanted them to come finish the job I paid for. The job they charged me NEARLY FIVE THOUSAND DOLLARS for! My wife and I still remember the salesman promising if we ever found a cold spot or an area suspected of having no insulation, they'd come back and take care of it.

The below response by USA is somewhat misleading. Mr. Jais makes it sound like he was bending over backwards to help solve my issue, and I for NO REASON AT ALL, I just up and gave him a bad review despite all his courageous efforts. He doesn't mention the weeks of ignoring us and then after nearly a month of no one returning my calls, to not be again put into Dustin's voice mail, i had to resort to a trick, just to get the manager on the phone.

The manager tries to argue the repair, isn't needed, necessary and/or not even their responsibility. How can it be ALL those things sight unseen? Then he claimed his customer records didn't go back "for such a long period" SERIOUSLY? He doesn't save customer paperwork for the life of the guarantee? Six years was still well within the 10 year guarantee.

After i scanned an emailed the guarantee, and answered all his objections, the manager passes me off to Dustin, who is hostile and argumentative. And the whole process starts over with repeating all the managers arguments, the unreturned calls and the only dates they had open to even just look at the wall were months away, and I had no reason to believe they would even show up let alone do anything. How long would they drag this out?

So yeah, I eventually gave up. I didn't want this person in my house. I didn't want two huge holes in my kitchen wall for months on end with no guarantee they wouldn't continue to drag it out even longer. They wore me down. Which I believe was their plan all along .

UPDATE/NOTE TO USA:
Please do not send any more hostile emails accusing me of "bashing" you in this review.

USA Insulation technicians were courteous, prompt, fast and had the insulation done within the estimated time frame given to me.  Very happy with results!

I received Donny's name and number from my neighbor who used USA Insulation last year. But it wasn't until I went to the NARI Home Improvement Show that I set up an appointment for a free estimate.
Donny came over and inspected the house. Drilled a couple of holes in the walls (making sure I was ok with that) so that he can put a camera in to see what he found. He found no insulation in the walls at all. After the inspection was done, we sat down to discuss the product, the process, how it works, and the price. I was surprised that it was cheaper than what I originally thought... and with the city's energy efficiency rebate and Federal rebate it was going to be even cheaper.
A week later, his crew was at my house (on time) ready to get working. Because the vinyl siding was hard to remove and replace, they recommended that the insulation process be conducted from the inside of the house instead so that the siding wouldn't get damaged. They explained what needed to happen and made sure I was ok with the fact that they had to drill more holes in my walls. It took them most of the day to complete. Any obstacles that they found, they consulted with me first to make the final decision. NO ADDITIONAL COST was ever requested! The workers were so very kind, polite and respectful of me, my family and my belongings! They even made more energy efficient recommendations beyond insulation that I intend (at some point) have done through outside contractors (no references were given).
Since I am a procrastinator, I didn't submit my rebate paperwork to the city the next day as Donny directed. So when I finally got around to doing it (last week) I couldn't figure out how to complete the paperwork. I called Donny and he was nice enough to go through it with me and urged me to submit it as soon as possible. Even asked me to follow up with him if there were any issues.
Because it's only been a month and we've been having such wonderful weather, it's hard to see the full affect the insulation had on my home and wallet. I did notice that my heat did not kick on as much after the insulation was complete. I will say the sound proofing has proved amazing so far! The service they provided was excellent! I would recommend them.

We have a small home and I don’t feel the house was properly insulated. The insulation they used was very thin.  Once the work was complete they sent another rep when I complained to Diane, who was very nice. Donnie, the technician, said he didn't see any problem. He advised that the walls did feel cold, but I should have a register in my stairwell. Who has a register in their stairwell. He tried to sell me more products at full price! The house is still cold and our bills haven't changed. We haven't gotten anything fixed yet.

The sales person came to the house and made an estimate few weeks before. Surveyed and made an estimate on the spot. He showed the different in material on the pros and cons. He set us up on an insulation schedule.
The day of insulation, the two installers were very professional. They started the insulation process. Within less than 4 hours, they were done. They cleaned up after themselves and don't even know they were there.
They walked me through the finished job and get my approval.
The crew is very friendly and professional.
Will definite highly recommend to anyone.

I am happy with the work. They were here when they said they would be. The workers were amicable and very friendly.

It went well. The courting process went well and the house is much warmer. There was one small miscommunication, but at no additional cost, they adhered to the agreement. They had excellent cleanup after the job was completed. They always arrived when they said they would.

The guys showed up on time, set up the equipment in the basement, and sealed off all the vents. They tested the system before and after and gave us a printout. The printout showed that before we had 269 CFM of leakage equivalent to a 51 square inch hole after they finished it had dropped to 27 CFM this was a 90% reduction in duct leakage. They cleaned up after themselves when the job was completed.

The insulation went very well they had to coordinated with another company that was doing siding work and communication was great. They cleaned up after the work was done. Real nice group of guys. Rusty was our salesman and took his time explaining everything to us.
We wouldn't hesitate to recommend this company.

They were professional.  I am satisfied with the energy efficiency.  They cleaned up.  They had to put a dam up for the crawl space going up to the attic because they put so much insulation in.

They advertise quite a bit on the television.  I wouldn’t recommend them mainly because they had a guy that did work here and he was let go shortly after that.  He then came to my door looking for money.  It was very scary.  They couldn’t help it.  I gave him $43 and I called the salesman.  His boss mailed me a check for $50.  I did notice that a lot of the insulation they left around here in the house that they didn’t put.  I wondered why they had so much extra insulation that they left here after them.  I wouldn’t have them again.