SHANNON BUILDERS

"This review is curious, to say the least. I will respond as best I can to this homeowner’s claims. • Initially, slow to respond to calls – homeowners, designer, and I were in email contact on a regular basis; our face-to-face meetings were as scheduled • Got project started later than desired – considerable time was spent changing and requoting in order to bring the cost in line with the homeowners’ target; homeowners took considerable time picking materials and designing their bath • There were a few mistakes that I had to fix which cost me a few hours – the “mistakes” numbered one and would have been completed had homeowner allowed me to finish the job • We had to fire him partway through the project b/c he was going way over the stated budget (a cost+20% job) – the job was 90-95% complete and was over budget because of the homeowners’ spending on items that were not included in my quote; it is certainly the homeowners’ option to have costly upgrades as they see fit, but those items should not be charged against my quoted costs • From a business standpoint, he was pretty aloof; he didn't keep records of anything – it would be difficult to stay in business for over 35 years without keeping records; this claim is meaningless bluster • He was almost belligerent when I asked him for a detailed hours breakdown for the time that he actually spent working on-site (not materials or subs, those were straightforward ) – apparently the explanation that I don’t provide hour-by-hour compilations of work performed is belligerence in this homeowner’s view, even though I did, in fact, provide the information in order to assuage this homeowner’s anxiety over exceeding their cost target • From a workmanship standpoint, most things were OK – oddly enough, homeowner expressed clearly that my workmanship was the quality expected and not an issue at all • Lastly, the least professional thing I encountered was when he showed up at my house on Friday morning at 8:30 AM (uninvited!) with 15 minutes notice and demanded payment for an invoice that was only a week old and was being disputed – the invoice was not a week old, the homeowner was refusing to pay ANY of it, and my equipment that was needed was left in/outside the garage per homeowner for me to pick up • I think that will probably be the one and only job that hire him for. Like I said, his work was good, but was overshadowed by the other events of the project – it is most certainly the one and only job for these homeowners; I provide a quality product for a reasonable rate, I am trustworthy, adaptable, competent, and talented at what I do My work speaks for itself. There are decades of customers and craftsmanship that are testimony to the service and products I provide. It is not my nature to be confrontational or derogatory with homeowners, so I will refrain from any further comment."

"It is always my goal to provide quality craftsmanship. It is very much appreciated that you acknowledge the trust you have placed in me. Providing various construction services to you has always been a pleasure, and I hope to be considered for any other needs as they arise. Thank you."

"Thank you for the positive review of my work. It was a pleasure to work with you and help you transform your home as you envisioned. I hope you get many years of enjoyment from your new and remodeled spaces."