Custom Cleaning & Maintenance

The staff is professional and efficient and always completed all tasks asked of them. They identified items that needed to be addressed and discussed with me prior to undertaking them. They left my home spotless every time!

The cleaners were very good. Broken items have not been replaced as yet. The rest has to do with their trainer. One of the employees/trainer said she lost a 1/4 carat diamond earring stud and wanted to check and see if she could find it at our home. While here she stole my husband’s pain medication and refused to cooperate with the police. Earlier in the year we were told we were several payments behind (we always paid in cash and had them sign a receipt before they left). They claimed they only had 14 receipts and we had all 18 signed by their employees. Thereafter we wrote checks AND wrote receipts. These two incidents seemed to be unrelated. As we consider them together, it would appear to be part of the same problem. Today, I received a certified letter from an attorney who claimed to represent Custom Cleaning and Maintenance. The letter stated “the allegations posted on Angie’s List are untrue and Defamatory.” The letter threatened me with defamation because of my review on Angie’s list of Custom Cleaning and Maintenance. The letter also stated that they would seek punitive, and compensatory damages, as well as attorney’s fees if I did not delete my review within “seven (7) days” of my receipt of their letter. As of Friday, May 5, 2018, 12:45 p.m., the employee of Custom Cleaning and Maintenance has refused to submit an exclusionary DNA swab or provide a statement to the police regarding the theft of my husband’s medication. As far as the receipts, and us paying in cash, when we were supposedly behind in our payments, we have the written proof we were current. Their lawyer should have had all the facts before he wrote this letter. We always paid at the time of service.

They are fantastic. I am using them for about 10 years now.

They do a great job. I'm happy with their service. Sharon has been the team leader who's been doing my house for a number of years, she's awesome. They're thorough. If you have any specific requests, they'll do it. I have dogs and they even let them out while I'm out at work.

They are amazing. They show up on time every week. They are accommodating and do great work.

Very well, friendly and efficient

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They arrived about 15" late.  I would have still given them an "A" rating in this category had someone called me to let me know they would be late.  The two ladies were very professional, courteous and sweet.  They were easy to work with and did a good job on what they completed.  A couple of things were most likely accidentally overlooked but they can do these things when I schedule them next time.  I would use them again.  Next time I would like them to use my check-off list to ensure that the things on my list are done.  Especially if I am not there, I want to be able to test that they will address everything on the list.   They finished in much less time than two hours so there was definitely time left to ensure that everything gets done.  Overall, I was pleased with their cleaning.  

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Did not clean bathroom floors or toilets. missed some dusting on lamp shades and fixtures.
Didn't clean top of refrigerator. I asked them to wash and wax the utility room floor but they did only what you can see and didn't wax the floor.  left dirt under rugs in living room. Didn't dust the tops of picture frames or mirrors. Did not wipe down or dust  doors. Didn't move the chairs to vacuum under them. All this for a very high price.

Good work

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They always notify me ahead when they're coming. They always do a special good job in the kitchen and bathrooms. They seemed to be very trustworthy. I've been using them for 6 years and we have no complaints.

I have used Custom Cleaning for 15+ years.  The crew comes in for a couple of hours every other week.  A specific set of tasks are set, but I can request special items.  I have always been satisfied.  Very responsive if I need to change my schedule.  They have had a key to my house for the entire time and once when a key got lost,  they changed all the locks.  How nice it is to walk into a clean house!!

They perform house cleaning services, including dusting, vacuuming, washing tile floors and overall housekeeping services.  My home has two full bathrooms that are included in the cleaning. Every three weeks, two employees of Custom Cleaning arrive at my home to clean.  I usually try to make sure all personal items are out of the way to enable them to do their jobs.  I have a couple of special cleaners that I like them to use.  Because I have two cats, they are free to use my Dyson Vacuum which I purchased because of the animals.

I have used them quite a few times. They are very good. They show up on time and even give me a heads up call if they are going to be running a little late. They employees that they send out are very friendly. This one time my daughter brought home her cats, and I am allergic to cats, and they came out and scrubbed and cleaned up anything really well so that there was no more cat hair. They are all delightful, contientious and friendly. They only come out for me when I need them. They send out as many as 3 people, depending on what I need done. Their price is reasonable too. The nice thing about them is they always reconfirm if they are running late. They are very good at staying in touch and that is very important to me.