Amazing Airport Transportation

Our family has been using Amazing Airport Transportation for years.  Wesley and the crew are always punctual and polite.  Wesley calls 24 hours prior to pick up to confirm arrangements.  I rely solely on Amazing Airport Transportation to get me to and from the airport with everyone of my travels....as well as any family members flying into and out of Cleveland.  I have recommended the service on many occasions.

First of all, if you call a couple days ahead, you still have to call them again 24 hours to remind them to pick you up. Not once did anyone answer the phone directly. Each time I had to wait for someone to return my call and they are not exactly prompt about it either. It makes for a seriously annoying game of phone tag. This was not a good start. Despite my initial gut feeling, I decided to give them a chance because of all the good reviews I read on Angie?s List.

After numerous calls back and forth, pick up day was finally here. The driver called to check the house number and say that he was subsequently 15 minutes early. Fortunately, we were ready early, because the situation was handled awkwardly. I was left with the feeling that if I had been ready on time, it would have put him out to wait for me. Being made to feel like I am doing this company a favor is a recurrent theme. As my kids and I loaded our own luggage in the van he stood by watching and talking on his cell phone. He did end the call before driving. He did help unload our luggage once we got to the airport.

During the initial call to set up airport drop off, I asked if they also service the Amtrak station because that is how we were coming home. He said Amtrak is notoriously late which causes the cab driver to have to get up early for nothing and wait around for hours. I was told they don?t like to work late and then have to come in so early in the morning. He explained that they only have so many drivers and after all, need their sleep! His explanation was unprofessional, but he made a good point. Why not just explain they are always late so I should call when we actually get into the station? I made a mental note- to-self, "Have another cab company number ready when we get back.?

Alas, it was time to come home. At less than 24 hours ahead of time, I hesitantly dialed the self-proclaimed amazing transportation service. When he called back, he asked me to call back again when it was closer. By their own estimation, we wouldn?t actually get in till probably 5am instead of 1:30am like Amtrak says) so I called around 9pm to remind them, again, to come and get us. He proceeded to ask me to give them another update/reminder when I got closer. I told them to forget about it and hung up in total disgust. I guess they needed to sleep in and needed a wake-up call? I don?t know. If they didn?t want to do it, they shouldn?t have wasted my time. I felt like ?the mom? calling and reminding my teenager to do his chores. A company in the service industry shouldn?t make me feel like I am doing part of the work or that I am doing them a big favor by paying them to perform that service in the first place.

This went OK, but not great. The provider had problems processing credit cards, with the result that we were charged twice for the same roundtrip. Straightening this out wasn't easy or comfortable with this provider. There was also an issue of being less than patient with the traveller when the provider couldn't find her right away at the pickup point, and this is a very nice lady. So not bad, but far from perfect, and the issue relating to credit cards, not good.

The driver was a nice guy. He got me there with time to spare and offered to pick me up on return trip. We had a little snafu on pickup but, that was a misdirection that got sorted out with a phone call.

Very pleasant driver, professional, experienced, reliable.  I would definitely use him again, and recommend him to anyone who lives in Chagrin Falls ( I live in California and was visiting my parents).

They were prompt and patiently waited while my entire family got their stuff together for the trip to the airport.

I tip 20% over the charge. I have referred them on many occasions and those clients continue to use them. I will continue to use them in the future.

I have used this service many times since last summer (or earlier).  They are always prompt, pleasant, and a pleasure to drive with.  They meet me at the airport on arrival  and drive me home.  They are reliable, good drivers.

I've used them multiple times and they are amazing. I've used them five or six times. They have always been punctual. They have worked with a late flight arrival at that point. If I am going to an airport, they've been punctual. I have no complaints. They are fair. They have a flat rate. It is very economical.

They picked up a friend at the Akron Canton airport and drove her to Chagrin Falls on 10/09 and then on 10/17 they drove her back to the airport.  It went very well, they are very professional, friendly and very prompt.

The service was great to have, given the congestion and confusion of the traffic in the area that day. The driver was courteous, punctual, and knowledgeable.  He and my grandson had a great conversation!

They were punctual and very courteous.  I really liked service.  Their prices were more competitive too!  I would recommend them and use them again in the future!

Drive arrived for pick up 20 min late. I told them when I made the reservation we have 4 people an "lots" of bags. The car was too small, so the driver needed at least 5 min to pack all in the car. The bags were piled up between our heads and next to our legs. Nobody could sit comfortable. The driver did not know the best way to the highway !? Then he took the longer way and when I told him about it he told me he knows what to do and argued with me. We had to rush trough the airport to get on the plane in time. By far the worst ride we ever had!

Neighbor told us us about this service,so I called to make a reservation for pick up and talked to Lesley. He said the fee was a fixed amount of $40. He said they would call to confirm the evening before, then one hour before pick up. Driver Charles called by 5:45 in the morning and said he would see us at 6:30. it was a snowy, 19 degree morning but he was there with a smile and loaded the twomof us into a nice warm car! He was professional, but friendly and nice to talk with. We were very happy to have found this service. We gave him a $10 tip.

A+++++++++++++++++++++++++

Excellent service, very prompt, efficient. Very friendly, careful driver. Will use them again,

They called me the night before to confirm the pickup time. The person who made the appointment was friendly and professional. The driver arrived about 8 minutes early. He was also very friendly and professional. The care was nice and clean. Thank you for getting our vacation off to a great start.

The drivers were punctual, polite, called me to confirm they were on the way.  The owner also was courteous and responsive.  The drivers helped with the luggage at my home and at the airport.

The driver was right on time and got us to the airport even quicker than I expected. Not the most talkative guy, but I'm more interested in getting to where I'm going than having a nice conversation anyway. Would use them again. :-)

No problems at all. We received a call the night before confirming the pick-up and another in the morning. Before we reached the Baggage Claim area, the driver called to let us know that he was waiting and would be there to pick us up as soon as we called back and let him know that we had our luggage.

They are very professional and considerate.

EXCELLENT customer service! Easy setting up the appointments with the owner. They call the night before to confirm the appointment to the airport and call 1/2 hour prior to picking you up. You call them when you have landed and they call you back to let you know exactly when and where they will pick you up. I was picked up within 10 minutes of landing. The drivers are very polite and helpful with your luggage. These gentlemen make the hassle of traveling much less stressful. A pleasure...thank you!

He was waiting outside and was polite and courteous. Will use them again.

They called the night before and again 30 mins. prior to arrival to confirm. Right on time. Safe driver. Very pleasant experience. Flat rate for delivery to CLE in Cuyahoga County is $35, which seems quite reasonable given the cost of parking at the airport.

Really professional, reliable service. They call 30 minutes before the pick-up to confirm, and then show up a couple of minutes before the scheduled time. I've used them twice for early morning airport runs, and have been very happy on both occasions. I can trust these guys to show up on time, and that makes a huge difference. Also, their drivers drive safely, and don't speed, which is a refreshing change.