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Litehouse Pools

Pool and Spa Servicing, Pool Construction and Installation,

About us

Ohio's premier dealer of leisure products for you and your family's home enjoyment & relaxation!

Business highlights

66 years of experience

Services we offer

Pools, Spas, Grills, Outdoor Furniture, Billiards, Tanning Beds, Service & Installation, Christmas Trees (during winter season only)

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%

Filter reviews by service

Showing 1-1 of 1 reviews
FRANCES B.
Jul 2008
2.0
Pool and Spa Servicing
$8,200
See above. Very poor service. Felt taken, once purchased, all quality service and professionalism stopped, only out for the buck. Sales persons rarely available after sale for questions, rest of team (and management) unaware / no communication between one another to better service there customers. Only reason I purchased the hot tub from Litehouse was because of the line of spas they sold, Sundance. No other companies around this area carried this line. Unfortunately Litehouse has a good spa to sell but that's all they do.
Response from Litehouse Pools

"They were a referral from a friend of theirs who purchased a spa from me. They purchased an 07 floor model for $7199.99. Reg. $10,500.00. They added a coverlift and steps. I called them the day of delivery to walk them through the start up and found the lift and steps had not been delivered. This was a paperwork mistake made by LH. Member's husband came to the store where I explained chemicals, gave him steps and stated we would be out to install the lift. She called a few times with questions that I always took time to explain. This is our service departments busiest time of the year and I was having a hard time finding them at a call near them. I made an offer to the husband that I would come to his house on my 1 day off to install the lift or if he would do it {it's 12 screws] I would give him $100.00 in chemicals no charge for the inconvenience. He chose the latter. He came to the store a couple weeks later for chemicals he needed and was given $60.00 worth N/C and told he could get the other $40.00 when needed. I asked if putting the lift on himself was worth it and he said it was easy and " Well worth it". He also stated that they were enjoying the spa. I do not want an unhappy customer but calls to her since this complaint have not been returned. I took it upon myself to contact another organization like yours and with 18 stores and thousands of pools and spas sold this year, this was the only complaint. Litehouse has been in business over 50 yrs and has earned a very good reputation for taking care of our customers. He seems to be happy with us and if she would call me, and there is still something that she wants and she is fair about it, I will be happy to take care of it. Jim Furlong-Sales"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Litehouse Pools is currently rated 2.0 overall out of 5.
Monday: 10:00 AM - 8:00 PM Tuesday: 10:00 AM - 8:00 PM Wednesday: 10:00 AM - 8:00 PM Thursday: 10:00 AM - 8:00 PM Friday: 10:00 AM - 8:00 PM Saturday: 10:00 AM - 6:00 PM Sunday: 11:00 AM - 5:00 PM
Litehouse Pools accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Litehouse Pools does not offer free project estimates.
No, Litehouse Pools does not offer eco-friendly accreditations.
No, Litehouse Pools does not offer a senior discount.
No, Litehouse Pools does not offer emergency services.
No, Litehouse Pools does not offer warranties.
Litehouse Pools offers the following services: Pools, Spas, Grills, Outdoor Furniture, Billiards, Tanning Beds, Service & Installation, Christmas Trees (during winter season only)

Contact Information

30120 Lakeland Blvd., Wickliffe, OH 44092

Service Hours

Sunday:11:00 AM - 5:00 PM
Monday:10:00 AM - 8:00 PM
Tuesday:10:00 AM - 8:00 PM
Wednesday:10:00 AM - 8:00 PM
Thursday:10:00 AM - 8:00 PM
Friday:10:00 AM - 8:00 PM
Saturday:10:00 AM - 6:00 PM
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