Ohio's premier dealer of leisure products for you and your family's home enjoyment & relaxation!
Pools, Spas, Grills, Outdoor Furniture, Billiards, Tanning Beds, Service & Installation, Christmas Trees (during winter season only)
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"They were a referral from a friend of theirs who purchased a spa from me. They purchased an 07 floor model for $7199.99. Reg. $10,500.00. They added a coverlift and steps. I called them the day of delivery to walk them through the start up and found the lift and steps had not been delivered. This was a paperwork mistake made by LH. Member's husband came to the store where I explained chemicals, gave him steps and stated we would be out to install the lift. She called a few times with questions that I always took time to explain. This is our service departments busiest time of the year and I was having a hard time finding them at a call near them. I made an offer to the husband that I would come to his house on my 1 day off to install the lift or if he would do it {it's 12 screws] I would give him $100.00 in chemicals no charge for the inconvenience. He chose the latter. He came to the store a couple weeks later for chemicals he needed and was given $60.00 worth N/C and told he could get the other $40.00 when needed. I asked if putting the lift on himself was worth it and he said it was easy and " Well worth it". He also stated that they were enjoying the spa. I do not want an unhappy customer but calls to her since this complaint have not been returned. I took it upon myself to contact another organization like yours and with 18 stores and thousands of pools and spas sold this year, this was the only complaint. Litehouse has been in business over 50 yrs and has earned a very good reputation for taking care of our customers. He seems to be happy with us and if she would call me, and there is still something that she wants and she is fair about it, I will be happy to take care of it. Jim Furlong-Sales"
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Sunday: | 11:00 AM - 5:00 PM |
Monday: | 10:00 AM - 8:00 PM |
Tuesday: | 10:00 AM - 8:00 PM |
Wednesday: | 10:00 AM - 8:00 PM |
Thursday: | 10:00 AM - 8:00 PM |
Friday: | 10:00 AM - 8:00 PM |
Saturday: | 10:00 AM - 6:00 PM |