Urban Active Fitness

I just use the pool.

She was very happy.  It's a beautiful facility.  We didn't use any of their personal trainers.  It was a great membership.  We would absolutely recommend them to others.  They are open from five in the morning to one in the afternoon.  The environment is fantastic.  They were pretty good with communication and billing.

They are all over the country but the one that I go to is in Westlake. They are clean and friendly. They have plenty of equipment. They have lots and quite a variety of classes. There is nothing extraordinary about their staff or customer service.

The trainers are good. Their training rates are a little pricey and the facility is very nice. They have a lot of machines including treadmills and bikes. They also have a pool. They are good, I will use them again in the future.

I wanted to renew my membership and was quoted a great rate.  I was told I needed to provide my credit card number to secure the price.  I asked them NOT to run the number until I came in to review and sign the contract.  The salesman said that was 100% fine because my membership didn't expire for another month.  Of course, they ran it.  When I brought this to the billing manager's attention via the desk employee (the mgr. wouldn't leave her office to speak with me), I was told a credit would be issued.  Of course, it wasn't.  When I spoke with the gym manager via a conference call with my credit card company, he accused me of lying, he tried to intimidate me by threatening to ban me from the gym, and then hung up on me.  The corporate headquarter's phone number is disconnected and I was told by the billing manager that there was no phone number available for consumer to contact the corporate office.  My advice; NEVER tgive Urban Active your credit card number.  Use a check.  As of today, no refund as promised.

I joined Urban Active in mid December 2009. Upon joining I was given an appointment with a trainer for what I thought was to show me how to use the equipment properly. Instead I met with a very high pressure salesman who basically told me if I didn't get a personal trainer (at of course an extra fee) I would not get any results from exercising. Before I knew it I had signed up for a trainer. A few days later I was quite upset and felt I had been duped. I spoke with the training manager and was told I could not cancel my contract. Anyway I have a wonderful trainer named Erin and I feel great. I am now very happy with my decision. The only complaint I have is the place needs a good cleaning! I think they are working on that.

This is a really nice gym. The facilities and equipment are top notch. When you join expect the hard-sell on getting a personal trainer for big $$$. They look at you screwy if you decline the service. My biggest problem was canceling the membership. Very unresponsive, always someone else's responsibility, and continually charged my bank account.

They're just very unorganized. All the things they promised my husband they absolutely wouldn't follow through on because it was never written down, and they fired all the people who made the promises when they took over from the previous owners. They would not honor the kinds of things that they said they would. They're taking us to a collection agency. We have never had a blot on our record, and these people have done it. I'm not paying for services they never gave us. They had a new trainer every week -- they knew nothing. They're just horrible and horribly unorganized. Bad, bad place -- nice equipment, but they're not running it right. They overcharge for giving you no service, and they're just rude. They don't care. You don't know who to talk to to clear this up; they all pass it on to someone else. It's so frustrating.