Jeff Spinelli Tree Service

Everything was done

.  The proce is not always the lowest, but the work is impecible.
I usually get at least three proposals before having any work done if the project is over #1,000.  This time, I just called Jeff and he gave me a verbal quyote, and we engaged him.  I had used his company twice befre, and each time the work was done on time, with the highest degree of quality and professionalism.  They were courteous, prompt, and showed up on time. I have use other tree removal companies in the past, but none come close o JLS for quality and consistant delivery

Jeff was very conscientious about preserving existing landscaping when cutting down the trees and did an excellent job of cleaning up.

He did the job, and left some trimmings behind.  There was only so much he could do with the "look" of the trees.
I had a couple estimates and Jeff said if I hired him, he'd beat my lowest quote, so I gave him the job.  At the end, he said tax had to added, and I would up paying more than the other quote.  I thought that was BS.  
Today, 3/22/2014, I was out back cleaning up the yard.  I noticed one of my arborvitae shrubs was pushed over and held there with a stake.  It was like that all winter long and I wish I had noticed sooner.  Now I'm not sure if the tree will survive.  It must have been in their way, so they leaned it over.  

Jeff and his crew brought in a crane to dismantle a very large maple tree.  They removed the stump and ground the roots.  He also ground the surface roots throughout our very large yard and several other things above and beyond what was asked.  All the debris was cleaned up and the yard looks better than it did before they came.  Jeff and his crew even entertained our large puppy during a break.  All the guys were courteous and used the appropriate safety equipment, which I was happy to see.  Jeff made several suggestion for resurfacing the yard and improving drainage.  We plan to have him return in the fall to do more work.  I was very pleased with all of the crew and would highly recommend them. 

His price was not the lowest we got but we both felt he was the best for the job and we were right. 

I selected JLS Tree Service based on Angie?s List reviews.  I contacted Jeff from JLS last summer to get a quote for some cleaning up, pruning and tree removal that I wanted done in both my back and front yard.  Once taking a look at the job Jeff provided me with a verbal quote of about $4000 for the entire job.  After receiving that quote I contacted Jeff again and let him know that based on the quote I wanted to focus on the front yard only initially.  

Based on my request Jeff gave me another verbal estimate for the work I wanted done in the front yard only.  That quote came in just over $1100.  The quote was based on removing three trees and pruning and cleaning up several other trees and bushes in my front yard.  I left a message for Jeff and communicated in writing that I had a budget of $700 to work with at the time and to do what he could based on the areas I wanted to foucs on within that budget.  Once the job was completed I received an invoice from Jeff for $1127.50.  I immediately contacted Jeff to discuss the invoice.  During that conversation I told him again that my budget was $700 for the job.  Along with that he provided me a quote to remove three trees and only two had been removed.  After a lot of back and forth I agreed to pay him an additional $200 for the work he did and that was it.  I then sent Jeff a check for $900 of which was cashed and I considered the project completed.  

A few weeks went by and I then receive yet another invoice from Jeff for an outstanding balance of $227.50.  I again contact Jeff and let him know that the budget I gave him was $700 to work with, I ultimately gave him $200 more than that and that I was not paying him any additional funds.  Not satisfied with that answer Jeff proceeded to leave a message on my voicemail at home stating that if I didn?t pay the outstanding balance within two weeks that he would take all the debris from my job and put it on my front yard. I proceeded to contact the police and did not respond to his threats.  

Several weeks/months go by and I again receive another invoice in the mail from JLS this time at the bottom in all caps and highlighted in yellow indicating that there I have an outstanding balance that is past due and failure to make payment could result in legal action or collection.  After receiving that invoice Jeff and my husband traded several voicemail messages but ultimately the issue of an unresolved balance was not put to rest.  Fast forward to this week where I receive yet another correspondence regarding this matter but this time from a law office operating as a debt collector.  The correspondence indicated that if I don?t respond this matter it will  go to collections.  

My issue is not with the work that Jeff?s team performed last summer.  My issue stems from the lack of customer service, the use of scare tactics and threats, and the absolute unprofessionalism that Jeff demonstrated over the past now 9 months over an amount of money that I do not owe him.  In writing and verbally I stated to Jeff what my budget was for the project and to do as much as he could in that budget.  I ultimately ended up paying him an additional $200 even though he didn?t perform all the work he quoted on the job.  The remaining balance of which Jeff believes he is owed, that again I did not agree to, and the way in which his use of threats and scare tactics is where my problem with this contractor sits.

I called Jeff and left a message--he called me back early Monday morning.  I told him what I needed done, and since he was working in the area, he arrived 15 minutes later to give me an estimate.  I had 3 medium sized hemlocks on the side of the house and 3 large partially dead and lopped off pine trees in the back that I wanted removed.  In addition, we had 4 stumps from trees that had already been cut down.  He offered to do the work that afternoon, including shredding several bundles of branch cuttings.  I explained that I wasn't going to be able to be home that afternoon, but he said that was not a problem.  I left my house at 1:15pm and when I arrived home at 4:30pm the trees, stumps, and branches were gone.  All that remained was the twine and sawdust in the back.  I thought they did a great job for a fair price.

Perfectly.  Good communication and a fair price for the work.  The tree he trimmed looks great!

Jeff was great, they showed up on time, finished quickly, and cleaned everything up.  If I hadn't seen them wrapping up, I probably wouldn't have noticed that the work was completed, the yard seemed completely undisturbed (except for the missing trees) and everything was back in its place.

We called and scheduled the service.  They arrived, did a great job, cleaned up the branches.  I didn't even know they were here.

Jeff Spinelli himself provided an estimate.  He was thorough and understood the goals of the pruning/reshaping/thinning of the trees.  He spoke about the different methods of pruning and what was best for the health of the trees.  His knowledge and the fact that he spoke about (and clearly cared for) the trees was one of the primary reasons he was contracted.  The trees were pruned as specified, communication/interaction with the men doing the work was excellent, clean-up was thorough and complete.  The finished job met all expectations.

Jeff and his team did a great job. He was quick to give an estimate and the price was more than fair in my opinion for the job. His crew was professional and did a great job cleaning up after the trees were down. Stump grinding was also performed which a great job was done on as well.

The experience was refreshing after the first service we called and committed to never showed.  When we called Jeff, he promptly returned our phone call, came for an estimate and set a date to complete.  They became available earlier than they had estimated.  Jeff called and let us know when he was coming.  He came when he said he would.  They spoke with our neighbors to let them know what they would be doing to their tree.  They completed what we asked them to do and cleaned up after themselves.  I would reommend and use their services again.

The owner is one of our neighbors down the street. The price was fair. The quality of work was very good. He was responsive and punctual. We would use him again to trim trees or to have another tree taken down.

These trees were in the middle of some plantings and he did it without any damage to the surrounding area. He did an excellent job cleaning up afterwards. Jeff was extremely professional and competent and was very easy and pleasant to deal with. We have had other tree removal services that we were satisfied with, but Jeff if by far the best. We did not get any other estimates.

CONTRACTOR WAS ALSO SUPPOSED TO TRIM A HIGH LIMB, BUT DID NOT HAVE EQUIPMENT. CAME BACK IN SPRING TO COMPLETE JOB TO MY SATISFACTION.

unknown

I CALLED HIM TO REMOVE A LARGE OAK TREE THAT BLEW OVER. JEFF WAS JUST VERY RUDE. HE FELT IT WAS HIS JOB BUT HE COULD NOT HANDLE IT. HE CUT ME OFF THREE TIMES WHILE TALKING. HE WAS SUPPOSE TO REMOVE THE WOOD FROM THE TREE RICHARD (ANOTHER COMPANY HE WORKED WITH) CUT DOWN. THE WOOD SAT IN MY YARD FOR ALMOST FIVE WEEKS. HE DID NOT LISTEN TO ANY REQUEST I HAD.