GARLAND GRIFFIN HOMES

With Garland New Homes (formerly Garland Griffin Homes), the customer is always wrong! The builder didn't earn his fee as the "general contractor". He wasn't worth the premium he charged me per square foot and he didn't deliver the quality he promised. His project manager and suppliers partially communicate and miscommunicate so often it seems intentional. Something went wrong with the installation of nearly every upgrade, yet the builder wouldn't hold his suppliers accountable. I should have known not to trust a builder who told me not to judge the base price of my home on the cost per square foot because it's "not about the square footage." The project manager would not tell me the exact amounts of my credits until after I made selections and then refused to update me on the status of the roof repairs that were necessary before I even moved into my house - she said that she didn't have to answer my question until the second walkthrough. The builder removed cabinets from my blueprints after I signed the contract and said I had to pay for them myself if I wanted them yet also presented me with a change order for other items on the prints that they forgot to add into the contract. The flooring and cabinet upgrades in the contract were underestimated by approximately $10,000 (and I selected within my grade) - seems more like bait-and-switch than a miscalculation.