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CHIMNEY & MASONRY CO

Chimney Repair, Masonry, Chimney Caps,

About us

Chimney & fireplace repairs and rebuilds New fireplaces Steps and porch repairs and rebuilds Tuck pointing and Stucco repairs Brick patios and walkways -sister co. THE HEARTH SHOP in WESTLAKE, OH.

Business highlights

28 years of trusted experience
Emergency Services Offered

Services we offer

CHIMNEY SERVICE, FIREBOX/HEARTH REPAIR & FURNACE/BOILER/HOT WATER TANK LINER INSTALLATION. MASONRY SERVICE, TUCKPOINTING, CROWN & CAP REPAIR, CHIMNEY REBUILD, CLAY FLUE TILE REPAIR, NEW FIREPLACE, STEPS & PORCHES, CHIMNEY SCREENS, STUCCO REPAIR, MASONRY DEMOLITION, GENERAL SAFETY INSPECTIONS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.1126 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
9%
4
0%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Showing 1-25 of 126 reviews

Michael H.
11/2021
1.0
masonry, chimney caps, fireplaces
  + 1 more
If you live in NE Ohio, DO NOT use these companies (one in same - Chimney and Masonry Co/The Hearth Shop in Westlake)!!! They are so extremely rude and very hard to work with. The woman who answers the phones is supposedly the manager and she is extremely rude and short with people, and doesn't appear to have a very good personality. The sales guy was great at first and then he became rude and short as well. They always tell you they're going to do something and then they never follow up with the customer or get the work done when they say they're going to. Then when you call them out on their BS, they just simply blame the customer and become even more rude. Just an awful company and one of the worst experiences I have ever had with working with a contracting company. If I could give a negative star, I would!
Description of Work: Fireplace, Masonry, and metal cap

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

Michael H.
11/2021
1.0
masonry, chimney caps, fireplaces
  + 1 more
If you live in NE Ohio, DO NOT use these companies (one in same - Chimney and Masonry Co/The Hearth Shop in Westlake)!!! They are so extremely rude and very hard to work with. The woman who answers the phones is supposedly the manager and she is extremely rude and short with people, and doesn't appear to have a very good personality. The sales guy was great at first and then he became rude and short as well. They always tell you they're going to do something and then they never follow up with the customer or get the work done when they say they're going to. Then when you call them out on their BS, they just simply blame the customer and become even more rude. Just an awful company and one of the worst experiences I have ever had with working with a contracting company.
Description of Work: Chimney, fireplace, and Chase metal cap

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

PAULETTE W.
07/2021
1.0
chimney caps, chimney repair
  + 0 more
Initially it went fine they came out and did the job but wen I look up now it was still leaking I was told from the owner maybe it has leak inside but he never show up and I contacted him back January to March and now its months ago The chimney caps went off and I called him march they were going to come up to fix up but I didn't get any respond. I will not recommend them.
Description of Work: Chimney repair and new caps for the Chimney.
Rating CategoryRating out of 5
$695

Basinski B.
09/2020
1.0
chimney caps
  + -1 more
I called for an estimate over two weeks ago and said that someone would get back to me. I just called again and was told they couldn’t help me - horrible customer service! Would NOT recommend!!
Description of Work: Chimney cap.
Rating CategoryRating out of 5

Gil R.
01/2018
5.0
chimney repair
  + -1 more
A very fair estimate was completed within 36 hours of contractor's first contact with me. Due to the chimney being fully operational and the fact that it was a very small job (2-3 hours), I was advised there could be up to a 3-4 week wait for the guys to have free time from larger/prior commitments. The Chimney & Masonry Co. artistically completed the work matching the existing mortar color/texture/tooling with only 12 day wait!!! They also secured some loose flashing at no extra charge. Advice to others: If you're particular about the way brickwork should look, call The Chimney & Masonry Co. for a quote. They're conscientious, professional and really good with brick & mortar.
Description of Work: Repair several chimney mortar cracks/pops that were visible from the ground.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa S.
11/2017
5.0
chimney sweep, chimney repair
  + 0 more
They were out the home within an hour of my call. They found blockage and removed for very fair price. I would recommend and use them again.
Description of Work: Blockage in chimney

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

KIM C.
10/2017
5.0
masonry, chimney caps, chimney repair
  + 1 more
To start with they responded to my phone call the same day, not the case with the other two that I called. They came out in two days and gave me a estimate.The estimate seemed fair but I waited two weeks hoping to get a written estimate from the other companies , never happened. When I called to accept the offer the Office Manager told me that it could be a three week wait to come out IF the weather holds up if it doesn't it could be next spring.She did say if their work load falls into place they would try and fit me in before then. In less then a week they said they could be there the next day about 1:00 pm . Two employees showed up and repaired the chimney that afternoon the next day they were able to get back about 11:00 am and did the tuck pointing of the foundation. They came close to matching the color of mortar for the major of foundation but previous repaired areas did not . They also ground out several areas that I had not realized were failing. They worked will together, with little noise and left the area clean. I did not receive other estimates for the work so I don't if I overpaid or not. I'am happy with the price and the work and working with the crew.
Description of Work: My foundation and chimney needed tuck pointing.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Kathleen M.
06/2017
5.0
masonry
  + -1 more
It went very well. Three workers spent the day doing the work and I am very pleased with the results. From the time I received an estimate to the moment the work was finished, the owner of the company and the workmen were courteous and professional; they did exactly what I needed them to do. The warranty is only for one year but I believe that that is standard for this type of work. However, I am hopeful that the step repair will last a good while longer than that. I don't think I could have found a better company to do the work.
Description of Work: I needed to have my brick steps repaired as some of the bricks were broken and the mortar was disintegrating. There are five steps and then a short sidewalk and three steps down to the driveway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,650

Renee H.
01/2017
5.0
chimney repair
  + -1 more
they did an awesome job. they even educated my husband for future cleanings. we will have them come out again in the future.
Description of Work: cleaning of gas fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Marilynn B.
09/2016
5.0
chimney caps, chimney repair
  + 0 more
Prompt, reasonable price, excellent work.
Description of Work: Repair chimney and flashing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Karin S.
07/2016
5.0
masonry, chimney repair
  + 0 more
They were transparent about their timing of when they thought they could start work. They kept in contact with me about potential job delays, etc. They completed the job very close to their estimated time of completion and the work was of high quality. I would definitely recommend this company to other homeowners and I plan to use them going forward.
Description of Work: I have a large two-story chimney in the front of my house that was finally giving in to many decades of use. After consulting with several masons and determining that the top half would need to be rebuilt with all of them I shopped around and found Chimney & Masonry Co to have the most competitive quote.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6

Donna S.
03/2016
5.0
chimney repair
  + -1 more
unknown
Description of Work: Excellent work on complete stone chimney rebuild. The crew discovered and informed us of structural damage that others missed. Excellent work on interior stone facade installed above mantle of fireplace. Workers were courteous and highly skilled. Protected interior and cleaned up after job was completed. I would highly recommend this company for any masonry needs.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sam M.
11/2015
5.0
chimney repair, fireplaces, masonry
  + 1 more
unknown
Description of Work: They replaced our old gas fireplace and installed a new one for us. They arrived own time and although it was a miserable day, were very professional and got the job done within about five hours. They had to install a new firebox and chimney as well as doing some electrical work and rework some of the gas line. | |The previous fireplace was very inefficient and not safe to deal with; the new one is a lot more efficient and looks much better. We are very pleased with the work and price from the Chimney and Masonry Service and would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Linda B.
10/2015
5.0
chimney repair, chimney sweep
  + 0 more
Excellent. Punctual and provided a recommendation for a chimney sweep.
Description of Work: Dislodged stuck damper

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Deirdre H.
09/2015
5.0
chimney repair
  + -1 more
unknown
Description of Work: I got an estimate. When they came out and got into the job they realized something did not need to be done so they called me and deducted it off the bill. The choices to match the existing painted brick were good and no one can tell there has been a rebuild.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Contact information

27303 Center Ridge Road, Westlake, OH 44145

http://www.hearth-shop.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Repair,
Masonry,
Chimney Caps,
Fireplaces,
Decks and Porches,
Chimney Sweep,
Glass Block,
Water Heaters,
Plaster,
Stucco,
Home inspection

FAQ

CHIMNEY & MASONRY CO is currently rated 4.6 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 10:00 AM - 3:00 PM

CHIMNEY & MASONRY CO accepts the following forms of payment: Check,MasterCard,Visa
Yes, CHIMNEY & MASONRY CO offers free project estimates.
Yes, CHIMNEY & MASONRY CO offers eco-friendly accreditations.
No, CHIMNEY & MASONRY CO does not offer a senior discount.
Yes, CHIMNEY & MASONRY CO offers emergency services.
Yes, CHIMNEY & MASONRY CO offers warranties.
CHIMNEY & MASONRY CO offers the following services: CHIMNEY SERVICE, FIREBOX/HEARTH REPAIR & FURNACE/BOILER/HOT WATER TANK LINER INSTALLATION. MASONRY SERVICE, TUCKPOINTING, CROWN & CAP REPAIR, CHIMNEY REBUILD, CLAY FLUE TILE REPAIR, NEW FIREPLACE, STEPS & PORCHES, CHIMNEY SCREENS, STUCCO REPAIR, MASONRY DEMOLITION, GENERAL SAFETY INSPECTIONS.

Contact information

27303 Center Ridge Road, Westlake, OH 44145

http://www.hearth-shop.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
10:00 AM - 3:00 PM