CHIMNEY & MASONRY CO

If you live in NE Ohio, DO NOT use these companies (one in same - Chimney and Masonry Co/The Hearth Shop in Westlake)!!! They are so extremely rude and very hard to work with. The woman who answers the phones is supposedly the manager and she is extremely rude and short with people, and doesn't appear to have a very good personality. The sales guy was great at first and then he became rude and short as well. They always tell you they're going to do something and then they never follow up with the customer or get the work done when they say they're going to. Then when you call them out on their BS, they just simply blame the customer and become even more rude. Just an awful company and one of the worst experiences I have ever had with working with a contracting company. If I could give a negative star, I would!

If you live in NE Ohio, DO NOT use these companies (one in same - Chimney and Masonry Co/The Hearth Shop in Westlake)!!! They are so extremely rude and very hard to work with. The woman who answers the phones is supposedly the manager and she is extremely rude and short with people, and doesn't appear to have a very good personality. The sales guy was great at first and then he became rude and short as well. They always tell you they're going to do something and then they never follow up with the customer or get the work done when they say they're going to. Then when you call them out on their BS, they just simply blame the customer and become even more rude. Just an awful company and one of the worst experiences I have ever had with working with a contracting company.

Initially it went fine they came out and did the job but wen I look up now it was still leaking I was told from the owner maybe it has leak inside but he never show up and I contacted him back January to March and now its months ago The chimney caps went off and I called him march they were going to come up to fix up but I didn't get any respond. I will not recommend them.

I called for an estimate over two weeks ago and said that someone would get back to me. I just called again and was told they couldn’t help me - horrible customer service! Would NOT recommend!!

A very fair estimate was completed within 36 hours of contractor's first contact with me. Due to the chimney being fully operational and the fact that it was a very small job (2-3 hours), I was advised there could be up to a 3-4 week wait for the guys to have free time from larger/prior commitments. The Chimney & Masonry Co. artistically completed the work matching the existing mortar color/texture/tooling with only 12 day wait!!! They also secured some loose flashing at no extra charge. Advice to others: If you're particular about the way brickwork should look, call The Chimney & Masonry Co. for a quote. They're conscientious, professional and really good with brick & mortar.

They were out the home within an hour of my call. They found blockage and removed for very fair price. I would recommend and use them again.

To start with they responded to my phone call the same day, not the case with the other two that I called. They came out in two days and gave me a estimate.The estimate seemed fair but I waited two weeks hoping to get a written estimate from the other companies , never happened. When I called to accept the offer the Office Manager told me that it could be a three week wait to come out IF the weather holds up if it doesn't it could be next spring.She did say if their work load falls into place they would try and fit me in before then. In less then a week they said they could be there the next day about 1:00 pm . Two employees showed up and repaired the chimney that afternoon the next day they were able to get back about 11:00 am and did the tuck pointing of the foundation. They came close to matching the color of mortar for the major of foundation but previous repaired areas did not . They also ground out several areas that I had not realized were failing. They worked will together, with little noise and left the area clean. I did not receive other estimates for the work so I don't if I overpaid or not. I'am happy with the price and the work and working with the crew.

It went very well. Three workers spent the day doing the work and I am very pleased with the results. From the time I received an estimate to the moment the work was finished, the owner of the company and the workmen were courteous and professional; they did exactly what I needed them to do. The warranty is only for one year but I believe that that is standard for this type of work. However, I am hopeful that the step repair will last a good while longer than that. I don't think I could have found a better company to do the work.

they did an awesome job. they even educated my husband for future cleanings. we will have them come out again in the future.

Prompt, reasonable price, excellent work.

They were transparent about their timing of when they thought they could start work. They kept in contact with me about potential job delays, etc. They completed the job very close to their estimated time of completion and the work was of high quality. I would definitely recommend this company to other homeowners and I plan to use them going forward.

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Excellent. Punctual and provided a recommendation for a chimney sweep.

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