WMB Builders Inc

During the planning stage where we retained Walt to draft blueprints, he was fantastic to work with. (Separate job for a few thousand). Several years later we contacted him to do the job, and the planning stage of that and the first month of construction were fantastic except for jobsite cleanup. However, he showed up one day with a gash on his forehead, and said he had knocked over a bulldozer while doing pond work, but was fine. After that, we began arguing, and after about 4 fights, it finally dawned on me that he had serious memory problems. As stated in our contract (Spec A), we purchased an antique fireplace mantel. Walt said the fireplace vent needed to have a 90 degree elbow, but the framers built the frame to the ceiling (modern style), and the vent went strait up that frame. Walt wanted a change order because the wall "needed to be flat". After arguing for 15 minutes that the fireplace would need to be moved, I finally agreed. Guess what? The firebox had to be moved. If he had followed up with his original plans, he would have been fine. We wanted tile on the fireplace, and Walt suggested we put a metal strip around the edge of the arch to hide the cuts in the tile (great idea) He later asked the guy how thick to make it, and he said 3/4". I mentioned that our tile was extra thick, so Walt measured it and said that since it was 1/8" inch thicker than the allowance the tile give had given in his calculation, he would order 7/8". The next day he reverted back to 3/4. I tried to correct him three different days, and he just couldn't understand why I was pestering him about the tile being thick and didn't trust him. He ordered the 3/4" and was happy with it when it arrived, but then when the tile guy went to install and said it wasn't deep enough, He then said he couldn't understand why the fabricator didn't make it 7/8". Bathroom tile - we wouldn't figure out why he didn't jump on getting it done while we were waiting for the wood flooring to arrive. Turns out they didn't order the baseboard ahd chair rail tile (as stated in the original spec A), and Walt couldn't figure out why the sub showed up and left 5 times. He also had a hard time with our granite selections. He wanted us to use his preferred vendor, but I wanted different granite. He said ok, and that he would set up the account, but a month later he wanted to use his vendor. So I handed him the stack of samples and list from our supplier, and he went in and determined that yes indeed, we could go with the company we wanted. He then wanted me to pick out the slabs, and I asked if he could make the templates first. He said ok, and nothing happened for a month until I asked about progress. The old Walt would have asked if I could go with him and do it together the next day. Jobside cleanup: Seriously lacking on several levels. Walt had someone lay cardboard over the stairs to protect them, and when it wouldn't stay, he wanted my son to do it. My husband ended up doing it for free. I had to be involved in the work and getting a quote from my regular cleaning lady, he didn't articulate what was needed and I was supposed to know. So I gave her estimate, but explained I wasn't sure what to ask for and that it wasn't a firm quote. He didn't seem to have a regular cleaning crew. Walt had cleaners pick up the protective cardboard that was on the wood floor and do final cleaning before the tile was done, only to announce later that he hadn't intended it to be final cleansing. Walt was good about redoing work, and most of the work was good in the end. He expected to take 3-4 months, but it took 9 months. He had an easier time in the basement because the items were from his favorite suppliers instead of our custom products. The issues in the basement were minor things like a few of the lights had to be moved around becasuse they guessed where to install them instead of following Spec B. When Walt would ask me a question and I would want to discuss it with my husband, he would tell me not to call him. This happened numerous times. When I tried to remind him of things he was planning on doing, he would get upset that I did not trust him. Walt is an honest man and tried his best to please me even though he often had no idea what I expected because he couldn't remember our conversations.

Walt and Lew were easy to get a hold and helped us during all aspects of the project from planning to building. We have been extremely pleased with the results and quality of the work. Our home is older and a great deal of effort and time was put in to matching the original design and staying true to the originality of the home while modernizing it.

Went as planned. Kept dust to a minimum...kitchen was gutted down to the studs, including floor and ceiling. One or two day delay on some projects, which was expected. Very willing to work with us on any changes made midstream. Overall a good experience.

My experience with WMB Builders Inc went beautifully. It was very well done and very well thought out and they participated, brought it up to a finish. I sketched it out and then I corrected a problem and they went ahead and made a blue print of it. They were professional in the way they presented the sketches and corrected anything that was misunderstood and was quite helpful in getting my ideas down. ‘A' in all sects and materials and specifics arranged and that's in consideration.

Floor plan for finished basement.

From the initial design process to jumping through all of the hoops with our bank to finishing the project WMB did a great job and I would recommend them.
Pros:

• Quality of work
• Majority of subcontractors are experienced and do quality work
• For the subs who didn't know their a** from a hole in the ground (HVAC and Rite Rug) WMB stepped in an quickly resolved issues.

These are the type of guys where their word is their bond.
Cons
Near the end of the project, they were distracted by other jobs and the progress moved at a glacial pace.
They were too hands off with the flooring sub (Rite Rug) We had hard wood floors installed by Rite Rug. They messed it up and had to sand and stain the floor a second time. There was also a miss-commiseration with Rite Rug on which areas of the house were to get hard wood installed. All Rite Rug did was point fingers and make excuses. The WMB guys got it resolved and our floors look beautiful. I would not trust Rite Rug to sweep my sidewalk. If WMB steers you to Rite Rug for flooring work ask them to use someone else.

They did a very good job. They said it would be 8-10 weeks. It turned out to be six months. Not sure if this was because it was vacant or what. Once we told them we needed to get the house on the market, they got it done. If our decision was based on the sales person, we would not have gone with them. He told us don't worry about the basement, however, this is where we had some major structural issues, which they did fix when we became aware of them. The house looked great afterward and sold in a month.

The whole project took a little longer than we thought it would, but it
went really well. Everyone involved was extremely professional and
considerate. I am not sure whether the price was higher or lower than
others because none of the others saw the big picture the way Walt did.
The subs he uses are also first class. His expertise is worth any
extra we may have paid, and without it, we would still be having
problems.

After several weeks we contacted the company to ask if the plans were ready. We were told that they would contact us soon. After another month I emailed the company asking to receive the plans we had purchased. The owner called me back and apologized profusely. He had gone on vacation shortly after our consultation and had delegated our project to an employee who had dropped the ball. We received the plans the following day. We did eventually use some of the ideas included in those plans but we were uncomfortable hiring this company to perform the actual remodel.

We needed a lot of work done to our home before it could be placed on the "for sale" market. We received 3 quotes and WMB was in the middle of the other bids. Walt Morrow was a pleasure to work with and was very professional. We no longer live in Columbus, so we needed someone who we could trust and the first minute I met Walt, I new we would be in good hands.
WMB offered different remodeling floor plan designs for us to choose from. Once we did decide, the start date was agreed upon and Walt and his WMB team took over. Updates, with pics, were emailed to us weekly and I could always get in touch with Walt or his foremen if I had any questions or concerns.
We were very pleased with the final result and would strongly recommend WMB Builders.

They have very high quality work, great responsiveness and they are conscientious of their work. The only problem was with the money, we paid them up front for everything and we went on vacation. We found out that while we were gone the work did not get done. He let us know why the project wasn't done and the settlement for not getting the work done on time was that they were able to help with extra work. I would recommend them to others as they do have high quality work. I would use them in the future.

Walt and Lew were excellent to work with. Walt recommended finish materials that really improved the final appearance. The quality of the workmanship was excellent. We worked through a few communication issues.....mostly just checking on the status of the progress, but Walt and Lew were responsive and addressed our questions and concerns to our satisfaction. We appreciated the straightforward Walt's experience and insights when planning the project. Very knowledgeable and makes you feel that they will do the job the best way they know how without taking shortcuts. We plan to do additional work with WMB Builders, and would recommend them to anyone seeking a high quality outcome.

Walt Morrow was the one who came for the appointment. He was on time, and took very thorough measurements. He mentioned some ideas as he was going around, and I shared some of what I had in mind. We are in the very, very early stages of redesigning, and had hoped he could help come up with creative ideas for the use of space, efficient layout, etc. I was looking forward to hearing from him, but when his assistant finally sent some initial lay outs, they were quite a disappointment. He clearly had not remembered much of what I'd said we were looking for, and the designs were completely unimaginative and contained exactly two changes to our existing layout. Nevertheless, when I contacted him for follow-up, thinking the more detailed design plan would show some of the ideas we'd discussed, he never responded. I'm not sure if they thought we weren't serious because we're so early in our plan, but surely we can't be the first people he's come across who spend a long time planning before actually starting work. I do think he'd be good for someone who is looking just to upgrade finishes with very mainstream ideas (granite countertops, prefab cabinets, preselected color schemes, etc.), but we were hoping for someone who could actually work with us to design what we had in mind. In any case, I'm glad that the experience showed us he was not the right contractor for us before we committed to working with him.

Very good.

I really like them and their company. They are very responsive, knowledgeable especially compared to the estimates we had. They were the most responsive and it was excellent quality work. I know they're busy but I would recommend them.

They did a great job.

They did everything well and up to my expectations. The clean up was good. I intend to call them for some more work.

We sought out three estimates for this job. WMB were in the middle for time and cost. Walt was great to work with. He made suggestions that we had not thought of and we love the end result. Walt and Lew were very professional and considerate. Everyone that entered our home - drywallers, painters, trim, electrician, etc. - were wonderful. This work was completed over a few weeks and each night they left our house clean and safe for our son. When we found out that our daughter was arriving sooner than we had expected, they made every effort to finish the work before we came home from the hospital. The amount of communication that we received in the way of how things were advancing and what we could expect was great. We felt very informed and involved throughout the entire process. We also appreciated that Walt and Lew checked in with us often to make sure that the work was going well, that we were being treated well, and that we were happy. Our daughter's room is beautiful and turned out better than we had even envisioned! It was well worth the cost. We would definitely recommend them to anyone needing remodeling completed on their home.

WMB did a good job. Brenda, in the office, was delightful to work with. Lew and Walt were professional and knowledgable. The few bumps we encountered were handled professionally and effectively. If I ever need any additional remodeling, I would definitely get a quote from them. Just be aware: Lew is out of the office a lot and does not always check his email in a timely fashion...a phone call works better with him.

They were professional and friendly. The work was outstanding. They used a lot of subcontractors and every subcontractor was probably somebody that we would choose ourselves. They really bent over backwards and they were in our house a lot; we almost felt like it was family helping us out because they were so nice. They were the tops and we will definitely use them again.

WMB Builders gave us advice and designed the space to accomplish what we wanted. Our lot sloped to the rear, so we were able to add this basketball court at the same level as the existing basement. With their help and advice we were able to cut through the basement wall to access this space. Their advice and guidance was invaluable, as we had a tight space to accomplish what we wanted. We had hoped the cost would be lower, but we realized after the fact that you get what you pay for. The quality of their work was great. They communicated with us during every step of the process - sometimes two or three times a day. We would highly recommend them to others.

From start to finish, our project took approximately two months. Walt Morrow Builders did a great job keeping us informated as to their progress and next steps. Their workmen showed up on time and did a wonderful job cleaning up after themselves. We made a few changes during the project, and Walt Morrow Builders when out of their way to accommodate us. We had a problem with a granite counter top but Walt Morrow Builders took the lead to resolve the problem in a prompt and profession manner and to our complete satisfaction. It was easy to work with Walt Morrow Builders. We are very satisfied with their services and would highly recommend them to anyone looking for peace of mind in working with a contractor.

My experience with WMB Builders has been nothing short of fantastic. Each person that I've dealt with has been pleasant,professional, kind and very patient. There has never been a problem getting in touch with someone at the company if I have questions. I have appreciated and agreed with their recommendations. There have been multiple reasons why they've had to temporarily stop their part of the project witch included a family tragedy. Through it all, they were sympathetic and understanding. They've never once complained about anything and they've dealt with all of my concerns without delay making every attempt to please me. They are true professionals in every sense of the word. The work is ongoing and an update will be submitted upon completion of the project.

We were impressed from the start. Walt arrived at our house on crutches but still climbed the ladder into the attic to inspect the existing structure to see if our ideas were feasible. Walt and Lew then began to work with us on fine tuning our expectations and goals. We were provided concepts and then went back and forth with the company several times until everyone was satisfied with the final designs. During this phase, Walt and Lew provided a lot of ideas and guidance about how to remodel the room and make if feel like part of the existing home. The project was completed on schedule and there were no unexpected costs or delays. Since we have young children the workers took care to shut off the room by installing a temporary wall to prevent the kids from getting into the work area. They also kept the house very clean. At one point a leak developed over the holidays and Lew came out to inspect the damage. The issue was resolved quickly even though we were in the middle of the holiday season. After the construction was finished we noticed some minor issue with the ceiling. There was no questions asked, they were at our house fixing the issues within a week. Even then every care was taken to keep our house clean and safe for our family.

Very professional from beginning to end of project. Took the time to plan and discuss every step of the project. Great people all the way through -- courteous, left the place clean and did great work. Always showed up when said they would. I'd hire them again without hesitation. We love the work they did and how nice they made the place look.