
Miller Landscapes of Westerville, LLC
About us
We are a Westerville family-owned landscape company with a focus on the details. We make your yard look the way you want it, whether it's a complete yard design/installation, or solving a troubling landscape issue. We personalize your yard.
Business highlights
Services we offer
Creative residential & commercial landscape design, plants, topsoil, compost, mulch installation, bed edging, spring & fall clean-ups, plant care, plant diagnostics & treatment, trimming, shrub & tree pruning, lawn fertilization, stone retaining walls, paver patios, landscape lighting, commercial indoor plants, pergolas & arbors, and outdoor kitchens & living areas.
Services we don't offer
Ask for details.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- 12
Assorted photos uploaded by Miller Landscapes of Westerville, LLC
Number of Stars | Image of Distribution | Number of Ratings |
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87% | ||
7% | ||
2% | ||
0% | ||
4% |
Filter reviews by service
"Hi [Members' Name Removed]: We marked your yard and had stone delivered the week prior to our arrival. As we were installing the retaining wall June 13th, 2022, we chose to use standard equipment in our industry that would be efficient to both the project and employees. When [Member Name Removed] stated she would find cheaper work using “Hispanics up the street”, it offended our Asian-American foreman to the point where he left the jobsite and refused to do any further work. At that time, we mutually agreed to end our agreement. We had 75% of the work competed between the dig out and gravel base, which is the most labor-intensive and time-consuming part of the work. We listened to your request and mutually agreed to leave the rest of the materials at the jobsite and complete no further work. We are glad you could find someone that could do the remainder of the work to your standards. Should you prefer to discuss anything further, as we understood these issues were resolved 4 months ago, we would welcome your call at (614) 208-1178. Thank you"
He got back with me about 3 weeks later and set up a time to come out to go over the design with us. He was punctual for that meeting as well. He went over the design with my husband and I, then that evening I e-mailed him to let him know a few changes we would like to make to bring the cost into the range of what we had budgeted for the project. There were then a few e-mail exchanges confirming the changes which each took a few days to get a response (I felt that the communication process was a little slow--I was trying to be patient due to it being a busy time of year for him). We finally confirmed and he gave me a date for installation (projected to be 5/29 depending on weather, etc.). I was doing the demo of our old landscaping so having a date to have it done by was important to me.
Ron called me on the morning of May 25th to let me know they would be out that day to install the new landscaping (fortunately I was done with the demo--so I was glad to have them come out sooner than expected).
He came out himself to deliver the plants and place them according to the plan, and introduced me to his crew who would be doing the work (he left after placing the plants in their buckets where he wanted them planted). They got to work and I checked on them every so often but did not stay and "supervise" them. At one point, before they had some of the shrubs in the ground, I wasn't happy with the placement and asked if we could move a few of them slightly to be what I considered more symmetrical and better spaced. They were very agreeable and we moved a few of them and I told them I would like the boxwoods evenly spaced, etc. which I thought would be common sense and part of their job. I had to leave for several hours and when I returned, they had finished and left. Two of the boxwoods were not evenly spaced (so I guess the guys installing them hadn't really looked at their final work) and I considered calling Ron to have him take care of it, but with the slow response times in the past, I just thought it would be easier/faster to move the bushes myself and not bother him--which is what I did (each needed to be moved a foot or so). I also wasn't thrilled with the way they edged on the side of my house--it isn't straight and doesn't meet up with the edge of the bed coming around from the back side of the house.
Since the install I have not received any word from Ron (besides the invoice). I expected he might have come back to check the work, or ask if we were satisfied or thank us for our business or something. I am not dissatisfied with the work necessarily, but I think the communication could be better and after spending close to $2000, I would have liked some follow-up. It also would be nice to know how I should be caring for my new plants.
Also, I was happy to hire Westerville firm and Ron Miller is a first class guy. Estimate was reasonable and work was completed when promised.
This season we had Ron and crew perform the same spring services as well as replace an arborvitae with a forest pansy eastern redbud tree. Given how our evergreen thrived last year, we are eager to reap the rewards of this addition to the landscape.
Ron is very responsive and diligent with his customers. He will present options for the landscape and describe the benefits and/or limitations of each.
We intend to continue to use Miller Landscapes and are already considering an additional project with them this summer.
Licensing
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Trade License Expiration
State Contractor License Requirements
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