Jack L Woods Plumbing Co Inc

Jim was right on time for the appointment, was professional and had both toilets fixed in about an hour and a half. I was billed for 2 hours of labor though. I assume the policy is to round up. Other than that everything was great and I would hire again. Thanks Jim!

Super fast response and quality work. Arrived on time and Andrew did everything well and never stopped until the job got done. Very satisfied and will use again

Jack was excellent. Give him A plus. People were nice and thoughtful. I used them 3 times and they gave me a senior discount.

Very well very professional

The gentleman was on time, looked at what I needed done. He told me what he would do and got right to it. He also had me inspect the work after it was done.

This company put in a sump pump and less than a year later, the fitting going into the pump had come loose and was spraying into the room. They gave me a day/time to repair and were a no call/no show and I had to call again two days later. They finally came, did not stand by their work (since it had not even been a year), then I received two separate bills - one for the day they did not come and one for a charge that should have been warrantied! I called at least 5 times to talk to someone about my bill - they always would tell me they'd promise call me back, but no one ever did. They finally emailed me since I have refused to pay for the "service" and made up some silly excuse of not having my correct cell number which is just ridiculous. I FINALLY did get someone on the phone and this person was SO RUDE and refused to listen to anything I had to say. He repeatedly interrupted and talked over me and kept insisting on things that had nothing to do with the work done and didn't address the numerous false invoices - kept insisting they had credited my account when there should not have been a bill in the first place! The left hand doesn't know what the right hand is doing there and I wish I had read the other reviews before ever using them in the first place. This could have been resolved long before now!

They are very prompt, courteous, and gave me a senior discount. I would recommend them.

Excellent, Tim was prompt, professional and my new sink fixtures are installed perfectly! Very efficient! Jack Woods has completed a ton of work for me over past 20 years!

Please use caution when choosing to call Jack L Woods Plumbing Co. They do not clearly disclosure charges, and include additional fees that are not a standard in the industry. While their rating seems decent, company has current open complaints with Ohio attorney general, and BBB. WIth our water heater out, I called them for help. The guy who answered (John) seemed helpful, suggesting they could send a plumber out the same day to determine which part would need ordered. No mention of a charge for diagnosis even though we did discuss expected charges for the fix. I was told $90 per hour and that it could run between 1-2 hours, with no mention of any other fees. Plumber arrived, took 30 minutes to diagnosis and order required parts (company is within 10 miles of property). Couple days later, parts delivered and scheduled, plumber entered the property without any tools, walked on white rug (no shoe covers) and told me that the parts were wrong. Had to call part company to ask, they shared it is the correct parts, the plumber should look at the directions (seriously!?) The plumber (Bill) then decided to go in/out three times to get tools and hose to drain water heater (excessive?). He then told me that he wouldn't need any help, insinuating that i shouldn't watch over his work (seriously again!?) After hooking up the hose to drain, he went and sat in his van for 20-30 minutes without checking on it once (using more time than necessary). He finally mentioned he was finished after about 1.5 hours, to which I had some questions. He gave a large sigh when I asked. Immediately after asking why the flame was so large, he showed some urgency, and was able to remove and reinstall the entire burner assembly in 10 minutes. After paying a lump sum bill, and thinking about the original quote and bill, I realized he had significantly overcharged. After calling to reach the manager (Rex) multiple times, I was told they charged 0.5 hours for the diagnosis visit + drive time (What!?) rounding to 1 hour, and 2.5 hours for the visit where they fixed the water heater as well as that they used $94 per hour charge. The plumber had been on site (maximum) for 2.5 hours between both days with no disclosure of first charge or "drive time" fees. (They are literally 10 miles away). While Rex adjusted the bill for 2 hours on the second day (the job obviously could have been performed in less time) he ignored the fact that drive time and the first visit was not disclosed. Overall, I would suggest going with another provider, they over billed their time, added additional fees that are not a regular component of the industry billing, are unwilling to adjust where necessary, lacked professionalism and seem to have a recent track records of issues given the other complaints.

I was very pleased with the completed job.

Everything went better than expected. Rick is very knowledge and personable explaining what he would do to install the water lines and the laundry sink. Most of important of all, he noticed that my sump pump hadn't been working for while as the tub was filled almost to the trim with water. Thank goodness he noticed this and replaced the pump. Otherwise I would have had a flooded basement. All is working great now. I will call them again next time I need a plumber.

After noticing a leak in the bathroom, I called Jack L Woods plumbing first thing at 8 AM and was also my FIRST call based on the number of positive reviews ,years of experience and number of employees they have hoping that they can come fix the leak the day prior to Thanksgiving day. They were phenomenal, being solidly booked that day, they managed to send Tom F. who was closed by and was able to fix the issue and saved the day. Tom F. was very courteous and professional and was not only knowledgeable but explained in details what he is going to do and done. With this great experience and taking care of the issue the same day, I am joining all those who attest that Jack L woods plumbing is going to be our company of choice for all future plumbing ! Thank you.

Great! Very easy to work with. Provided exact estimate over the phone. Was a bit less in cost and better experience then the two other companies I talked too. Fast. Reliable. Great!

It went very quickly.

They always come when I need them, and they have a stable crew. I like that. I would recommend them. I've been using them for 30 years.

He came and tore through all four very quickly, in less than two hours. Worked very fast, which I appreciated given paying an hourly rate. I was very happy with the service and the results.

I know long term they have had a good reputation but clearly something has changed in their company which shows up on some of their more recent reviews on this site and other sites.  There were technical issues with the installation which I understand and do not have a problem with because it is the nature of all work.  What I did not like was the constant calling I had to do when they would not call back or follow through with their work.  The work was professional and we liked the plumber but he was not dependable.  Also, he was not certified by the manufacturer for this particular job so he had to come back about 5 times to resolve it.  I would have preferred they used the person who was certified by the manufacturer. 

They are honest and professional but they need to get back to what they used to be.

Great! I'm pretty sure I've used them before and know I'll call them the next time I need a plumber.

He fixed it in a very short time. Less than an hour, they were done.

He did a wonderful job. He even corrected a problem I didn’t know I had. He was on time and was fast and efficient. I will definitely use him again.

Dave was friendly, knowledgeable, quick, thorough and very nice to be overly friendly dog. He completed both jobs in under an hour and gave good advice for when to replace other equipment and what to look for.

Fixed both leaks and checked the other toilet for leaks. John was on time courteous and efficient and would definitely hire again

Although the technician wasn't overly friendly, I was extremely happy with the service. He came out the same morning I called, had the parts I needed already in his truck and had it fixed in no time.

I had a leaky bathtub faucet because the hot water stem was shot. One area plumber took one look at it, said he had no idea, took pictures of it and said somebody would contact us. Still waiting on that call. Tried a second Westerville plumber. Kind of the same deal. Said they don’t make those things any more, parts are rare and suggested for $750 that we replace the whole deal with an all in one hot and cold shower knob. Called Jack Woods. They were busy and could not come for 8 days which wasn’t ideal. Long story short, my man Dave knew exactly the brand and type of part it needed, drove down the street to Roush Hardware to pick one up (yeah it was so rare lol) and inside an hour had it fixed, saving me more than $500 in the process. I’m done with the others. I found my plumber from here on out. Thanks Jack Woods Plumbing. You thoroughly embarrassed the other Westerville “plumbers.”

Excellent, on time, and quality work, reasonable pricing.