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CottageCare - Columbus Northeast
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
Every year more and more families are happily surrendering their house cleaning services to CottageCare®. We have thousands of professional house cleaning customers in neighborhoods across North America. Why are people choosing us instead of another house cleaning service? Contact us today to find out! We care, treating each home gently (as if it were our own) giving it the best possible cleaning. So come along and join the rest! Give yourself the gift of freedom from housework®.
Business highlights
Emergency services offered
31 years of experience
Services we offer
Professional residential home cleaning. No contracts required. Occassional customers welcome. Pricing by phone 614-891-8889. 100% money-back guarantee!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.344 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 20% | ||
| 9% | ||
| 7% | ||
| 2% |
Showing 1-25 of 44 reviews
Jennifer S.
Jul 2017
Only thing they didn't do was the back bathroom floor. Could be because there are 2 litter boxes there. If I had known, I would have moved them so they could clean he floor.
Sheila G.
Sep 2016
It went very well. They are very courteous and business like. The house would smell good and you could tell it had been cleaned. They were very professional and they came and went quickly. They would always leave a nice note.
Kevin H.
Oct 2015
I recently arranged for Cottage Care to clean my home. Upon arriving home after work, we discovered that they did not clean the basement of our house as previously agreed upon. I promptly left a message with the company about my concern and asked for a return call to rectify the situation. The next day, I did not receive a call back and had to reach out to them again. When I spoke to the manager, she claimed that the house keeper said that she did clean that area of my home, but that a contractor who was also working at my home at that time messed up her work and then asked her to clean up his mess. I expressed concern about the validity of that story, given there was no one working in that space on that particular day to my knowledge and we were familiar with the workers who were there that day (painters). I was able to later verify that the workers were indeed not in the basement that day and never asked the house cleaner to clean up after them.
For a company that touts a high commitment to customer service/satisfaction, I found their management unprofessional and unresponsive when handling this situation. I can't believe that they made up a story to defend not doing their work instead of just owning up to the mistake and offering to fix it. Although, they ultimately offered to send a cleaner back to our house to "touch up," I do not feel comfortable having them back into my home after being misled. I will not be hiring Cottage Care again, as I find them unprofessional and untrustworthy. In general, i also feel that their prices are quite high in comparison to other local services.
For a company that touts a high commitment to customer service/satisfaction, I found their management unprofessional and unresponsive when handling this situation. I can't believe that they made up a story to defend not doing their work instead of just owning up to the mistake and offering to fix it. Although, they ultimately offered to send a cleaner back to our house to "touch up," I do not feel comfortable having them back into my home after being misled. I will not be hiring Cottage Care again, as I find them unprofessional and untrustworthy. In general, i also feel that their prices are quite high in comparison to other local services.
Alan K.
May 2015
They lady came and did a great job. I was happy with what she did. They cleaned the house, cleaned everything. It was half the price. If they were proposing to do it for the regular price, it wouldn't be worth it to me.
Mary B.
Aug 2014
They didn't do the full housecleaning; they said they weren't going to do certain areas. I wasn't real happy with the quality of the clean so I wouldn't use them again. It wasn't a thorough clean. They didn't dust the lights in the entryway. They didn't want to do anything in my dining room. I told them they didn't have to do my family room. The things they cleaned didn't seem to be that clean. It wasn't an excellent experience at all. The pricing was good if I had gotten what I paid for. They weren't wanting to give me what I paid for which was a full house clean. They were responsive when I contacted me.
Response from CottageCare - Columbus Northeast
"This client purchased a Bid Deal paying $79 for a cleaning up to 3000 sq ft. The date we cleaned was July 11, 2013 (not August 2014). Upon arrival at the home my crew called to inform me that every room was full of personal items making it nearly impossible to clean. Normally we would inform the client that we would not be able to clean at all, but when I arrived at the clients home the client was trying to box up items in her bedroom so that we could clean and informed me that she had had surgeries and multiple things going on and just couldn't clean herself - which is not a problem - but she thought that she could box up and empty rooms as we worked. So rather than pull my crew out, I asked her what rooms were most important to her as it was obvious that we could not complete every room since they were not ready. We completed all the bathrooms, bedrooms and the kitchen. I have photos of her family room on file so that my company knew why we did not complete the home. I spoke with the client after the clean and gave her pricing for coming back once she was ready."
Kathy P.
Aug 2014
unknown
Lois D.
Jun 2014
They're honest and on time. They're trustworthy. They're good enough.
Dana H.
Jun 2014
We have used cottage care for a monthly house cleaning service for awhile now. Have always been happy with the cleaning. Annette, the manager, is great to work with for scheduling and requesting services. They have always showed up when they were scheduled and Annette calls the day before to remind me. We tried another company but switched back to cottage care because of the great customer service and sticking to there schedule!
Catherine P.
Apr 2014
unknown
Beth K.
Apr 2014
unknown
Benjamin R.
Apr 2014
The woman who performed the house cleaning was nice but her work was average. Based upon the ad that I received, I was expecting thorough cleaning. I received a basic dusting, wiping down, sweeping and mopping. My condo was definitely clean when she left, but the service wasn't anything exceptional.
The scheduling, however, was outstanding. A woman (I think the manager or franchisee) contacted me right away and was extremely flexible with scheduling the cleaning. She went above and beyond and was very pleasant and professional.
Overall, my experience was average as my ratings indicated.
Response from CottageCare - Columbus Northeast
"Thank you for taking the time to write a review about our service. Anytime that service is less than expected we like the opportunity to address concerns as soon as possible. Our records indicate the last time you received service from us was on 7/12/2012. If I can be of further assistance please let me know. Annette - Manager"
David B.
Mar 2014
They did an adequate job. They were here on time, did the work, didn't have any problems with them, and the price was okay with the service.
Eileen C.
Jan 2014
The workers arrived on time and were very nice. I told them that what I needed most was a very thorough vacuuming, but they seemed to finish much too quickly to have done a really thorough job. I'm a very good housekeeper, and I'm sure my home didn't look that dirty, so I think they may have skipped over some things. One of workers commented about the cleanliness of my tubs and showers, and I realized the next day that they must have skipped them because of it. When they were almost finished, their supervisor came to evaluate their work, so they started packing everything up and forgot to clean the living room. I called as soon as I realized but was told that they were already back at their office, and no offer was made to return. I just think that a business worth its salt would have rushed right back to complete the job.
Response from CottageCare - Columbus Northeast
"Thank you for your constructive comments. The work was completed on August 14. Two crew members arrived at 12:05 pm and finished at 2:35 pm totaling 5 hours of cleaning. The original work order and confirmation with the client prior to cleaning was to not clean the separate tub in the master bathroom. The crew do not skip items because they 'look clean'. Often crew do comment on clean homes because they appreciate what it takes for clients to keep them clean and it does make their job easier when they don't have to try to scour years worth of build up off of bathroom fixtures. I do recall the client calling about the living room, and although all my crew had left for the day, I offered to send someone out the next day to touch up /complete the job. This was declined by the client. I also emailed the client a follow up letter the next day that states "If you have any feedback or questions about our service please feel free to call me..." I also called the next day and have a notation that there was no answer and left a voice message."
JAIME L.
Dec 2013
They were very nice, but did a mediocre job compared to others I've had for housecleaning. I paid extra to have the floors mopped, which they did with a quick mop rather than by hand (as other company's do) and the floors were still very dirty afterwards.
Response from CottageCare - Columbus Northeast
"This clients home has all wood floors except the kitchen & bathrooms which are tile. We always hand wash the kitchen, bathrooms & foyer floors in all homes.. We vacuum all other areas. The client requested mopping of the hardwood floors in her Living Room, Dining Room, Family Room, 3 bedroom & Breezeway. Therefore, we were following her instructions to mop. Upon my inspection that day the client was very pleased. I followed up with an email later that afternoon. I left a voice message on the following Monday again asking for feedback and I gave her contact information for a handy man for a problem in her master shower."
Kim S.
Dec 2013
I bought this housecleaning job for my friend who has 2 kids and a full time job. She took off work so Cottage Care could get into the house. After 2 hrs of work the Cottage Care people left and my friend called me because she was so disappointed. Kitchen and bathroom floors was not clean and the cabinets and oven still had dirt on them. My friend called the supervisor at Cottage Care and told them what a lousy job these 2 women did. Supervisor said they would make it right but they can't come back to the house for a couple of days. So now I have to rearrange my time so I can go to my friends house to open it up for Cottage Care to clean what they should have cleaned in the first place.
UPDATE: I wrote on 12-09-2013 regarding housecleaning done for a friend of mine. So this is a follow up on the situation. Cottage Care came on time to my friends house. One cleaning lady and the supervisor. The work was done in one hour and the cleaning was done to my satisfaction. The supervisor told me why some of the work wasn't done. I can see that it was a lack of communication. Cottage Care was very professional in handling this situation. I will use they again.
Mary F.
Nov 2013
Cleaned entire house and did a great job. Very professional. I was totally surprised to have the manager show up at my house to ensure that their staff were doing a good job! Would definitely use this service again.
ANN M.
Oct 2013
I purchased the house cleaning special from Angie's List for Cottagecare- Columbus Northeast as a gift for a family member.
The dated was set for 10/28. The two ladies arrived on time and went over what had been discussed via a phone call with the owner of the company, Annette. There were three bedrooms, a full bath, kitchen, dining area, living room and laundry room to be cleaned. They ladies explained what cleaning products they used and whether the owners would prefer to use their own cleaning products, and or vacuum sweeper.They dusted from ceiling to floor, polished furniture, vacuumed, wet mopped the floors,scrubbed the kitchen and bathroom sinks,cleaned the outside of the appliances and the inside of the microwave oven.There was concern about using cleaning products on the tub as it been newly glazed. It was suggested to use vinegar, but, after checking with the owner of the company the workers used hot water and sponges and it looked fine. The wooden shades on the windows needed to be dusted twice. It was explained that the company doesn't wipe the shade slates individually but just dusts them all at once with the shades in the up and down position. There is a separate service at $30.00 per hour for extras like the wiping the shades or wet wiping the floor boards down, they said.'s The owner, Annette stopped by as the ladies were finishing up and reviewed the work. She spent time dusting the shades again.She explained that she always checks with customer the first time the service is used. All in all they did a good job, addressed all concerns, and, I would use them again. It was a great deal from Angie's List .
The dated was set for 10/28. The two ladies arrived on time and went over what had been discussed via a phone call with the owner of the company, Annette. There were three bedrooms, a full bath, kitchen, dining area, living room and laundry room to be cleaned. They ladies explained what cleaning products they used and whether the owners would prefer to use their own cleaning products, and or vacuum sweeper.They dusted from ceiling to floor, polished furniture, vacuumed, wet mopped the floors,scrubbed the kitchen and bathroom sinks,cleaned the outside of the appliances and the inside of the microwave oven.There was concern about using cleaning products on the tub as it been newly glazed. It was suggested to use vinegar, but, after checking with the owner of the company the workers used hot water and sponges and it looked fine. The wooden shades on the windows needed to be dusted twice. It was explained that the company doesn't wipe the shade slates individually but just dusts them all at once with the shades in the up and down position. There is a separate service at $30.00 per hour for extras like the wiping the shades or wet wiping the floor boards down, they said.'s The owner, Annette stopped by as the ladies were finishing up and reviewed the work. She spent time dusting the shades again.She explained that she always checks with customer the first time the service is used. All in all they did a good job, addressed all concerns, and, I would use them again. It was a great deal from Angie's List .
Holly S.
Oct 2013
Annette is very good to work with and made the scheduling easy. She also helped accommodate me with cleaning fewer areas when I was trying to lower the cost. They send out two people who bring their own supplies. They were out for 3-4 hours. I changed my overall rating to a "B" from an "A" because the quality was not consistent. The first visit left my house sparkling clean and then 2nd visit was not satisfactory. This cycle continued a few times- perfectly clean and then not so much- until I cancelled services for unrelated reasons.
BARBARA A.
Sep 2013
Overall I was pretty satisfied. I have slatted blinds in my kitchen that were still dusty. I will call and clarify this type of cleaning services that they do. They are a bit more expensive than other places, so I expected the best.
Mark G.
Sep 2013
Pretty good overall
Marge G.
Aug 2013
I had signed up for and quot;the Big Dealand quot; and so this was half price, but she didn't skimp. She was on time. She cleaned the bathrooms including the shower stall and glass door and the floors, the camode and sinks. She dusted the vents. She vacuumed and dusted the furniture in the bedrooms and living room and dining room. She cleaned the kitchen floor and the outside of the cabinets and the counters. It was thorough and fast. She was very pleasant. At the end her manager came and looked over her work and gave me prices for repeat service if I desired it. I am used to doing my own cleaning and I was very pleased with the service.
Robert C.
Aug 2013
Two people came with all the cleaning supplies and equipment within the time frame promised.
Did an outstanding job! Very pleased with the results.
Scheduled monthly cleaning.
Did an outstanding job! Very pleased with the results.
Scheduled monthly cleaning.
LISA T.
Aug 2013
I purchased an Angie's List Big Deal for this service and it went very well. They were pretty thorough and I had to ask specifically for them to do a couple of things the way I like them to be done. They were very accommodating.
SHERRY K.
Jul 2013
Everything went well. Kitchen and Bathroom sparkled. Living room, dining room well cleaned and polished. Everything smelled fresh.
Darlene S.
Jul 2013
It was ok. They came before calling to verify that it was a good time. When they came I was not ready for them and I asked them to come back in a half hour. They did not come back for about 2 hrs. I did speak with the owner and she apologized for the miscommunication. The quality of the cleaning was ok.
Licensing
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FAQ
CottageCare - Columbus Northeast is currently rated 4.3 overall out of 5.
CottageCare - Columbus Northeast accepts the following forms of payment: CreditCard
Yes, CottageCare - Columbus Northeast offers free project estimates.
No, CottageCare - Columbus Northeast does not offer eco-friendly accreditations.
No, CottageCare - Columbus Northeast does not offer a senior discount.
Yes, CottageCare - Columbus Northeast offers emergency services.
No, CottageCare - Columbus Northeast does not offer warranties.