Charter Oaks Tree & Landscaping Co Inc

I had 17 or so large oaks trimmed on 12/8/2022. All service was excellent and completed same day, yard clean up was outstanding. Phil, Teri, Ruskie, Jessica, and team are true professionals. Company is very responsive.

I'm happy to give Charter Oaks a good review. We've relied on their services ( pruning, tree removal and insect treatment) for several years and have always been satisfied. Friendly, reliable and reasonably priced.

Excellent! I have used their services for several years, and they have always been terrific!

Very good contractor. Does great work, does it neatly and cleans up well

Do not use this company! It took them a month to send someone out to remove stumps. I had 5 small stumps that needed removed. They only removed 3 and tried to charge me for all 5. The owner Teri, accused me of lying and not wanting to pay. I sent photos of the stumps still in my yard and she actually said I was taking pictures of different stumps, not in my yard. When I let them know the job was not complete and that I wanted my bill adjusted or the work completed, she refused. She called me 9 times in just one afternoon and sent me 7 text messages that same day, just wanting to scream and threaten me. She has now said that she is sending me to collection and putting a lien on my home for $200 worth of work that her company did not complete. Teri is beyond unprofessional. She had no interest in resolving the issue and providing customer service. This company will not complete the work and then demand payment and threaten you to receive the money! BEWARE!

From the beginning, Charter Oak was responsive and timely. During the time when we were walking our property with Ruskie, for the estimate, he was approachable and easy to talk and shared his expertise readily. On the day of the work, the 3-man crew who came to our house, was only interested in the safety of our home, making sure that they got everything done accurately and they were even open to our questions and cutting off an additional branch here or there. They even left a few cuttings of the trunk for a keepsake (the tree had a special meaning to the family). After that day, the stump grinder came two days later (exactly when we were told he would come) and completed his work in very short time with no mess left behind. Matter of fact, throughout the entire process ever worker made sure that they cleaned up and tidied up like they weren’t even here!! Thank you to everyone at Charter Oak!!

It went perfectly. The work looks great, with no more sketchy limbs. It looks healthy again, and the work was done timely and professionally! It was well worth the money and I'm Very happy with Charter Oaks and their work!

Everything went smoothly. The owner met with me to discuss the job. He was very professional and knowledgeable. The two-person crew who did the work were also very professional. They pruned three trees. All debris was removed. I also received a call to advise me of when the work would be done. I feel that the cost of the work was reasonable.

The 3 man crew took just one day to do the work. One large elm tree was in a landscape area close to a deck. They successfully removed the 50 foot high tree without incident. Very professional approach to their work. Thoroughly cleaned up branches and debris. Thanks to Charter Oaks for a job well done.

We had a tree fall on our house and van parked in the driveway after a wind storm. Charter Oaks responded to our request for help quickly and effortlessly. They quickly sent us quotes via email and were here the next day to remove the tree. When they were done, we were very impressed with the whole process from the beginning to the end. The clean up was even very impressive and the stump was ground out the following day. I would highly recommend Charter Oaks to anyone who is looking for some tree service!

Excellent Customer Service from Teri(Owner) and Jessica in providing information, follow through with answering questions, and pricing was excellent. Was always there for me. Great service from tree workers Dave, Tony and Trevor in providing good information and follow through with concerns, polite and informative. Great with removing tree and stumps and clean up.

Equipment used most favorable to property owners with nothing bigger than a small bobcat but hefty to remove biggest of trees. Checked with us on arrival and on completion. No surprises. They have won our business over and over and continue to improve year over year. Happy customers!

Very impressed with this company. They went above and beyond what they said they would do (by cutting and removing things that weren't on the invoice but needed to be done). The team was easy to work with and cleaned up at the conclusion of their job like no other company I've used. Neighbors have already asked who they were because they did such a great job and I've recommended them to anyone who has ask for recommendations. I will use them again (and this time not need to do any comparison shopping because their prices, customer service and work is the best!)

We had a large branch fall over a driveway and Charter Oaks was very prompt to remove it. I had them return to remove the rest of the tree on a less emergency schedule. I have used them many times over the pass many years as we have a heavily treed residence. Very fair pricing.

After the recent late snow we had a few large branches that were split and just barely hanging on. Unfortunately, one was over our driveway and another was directly over our aluminum fence. We normally use a different company for our tree services, however they had not returned my call and there was wind and rain in the forecast. I reached out to Charter Oaks to see if they could take care of them on short notice. Ended up speaking with Terri (sp?) who is one of the owners and WOW, she was great to deal with. She was very thorough gathering details about our trees, their location on the property and our concerns about safety for people & property. She also informed me about a new (to Ohio) disease that is devastating oak trees. If you have oaks, or know someone who does, give these folks a call! Our normal tree service ended up calling as I was talking to Charter and they were able to make it out the next morning, however I had such a positive experience with Terri that I felt it was worth leaving a review and we will certainly keep their number handy for any future emergencies or projects that our regular service doesn't handle. A+ Customer Service!

The team at Charter Oaks did a great job trimming three of our large trees and removing one dead one.

The guys that came out to do the work were quick and efficient. They cleaned up everything well and were very polite. Jessica at the office was amazing and a pleasure to work with. Already referred them to another neighbor that needs some work done. Great Job 👍!

Charter Oaks was quick and responsive. I had questions and they were helpful in explaining the services proposed. They were friendly, quick and responsive. And Charter Oaks performed the services promptly and did a good job. I would recommend them and use them again.

This was the first time I used Charter Oaks. I would use them again. The price was lower than another company. The estimator was very knowledgeable. The workers were efficient and professional. They did not damage the yard and cleaned it up of all debris afterward.

Great! Very responsive. Quick clean service.

We have used them several times in the past and they always do a professional job. This job, Perfectly. Done as usual. They used a bucket truck for my large trees on a day with the snow all over the ground and did a great job, great cleanup and with a smile. I would highly recommend.

I've been a customer of Charter Oaks in the past, and I didn't hesitate to rely on Phil and his staff for advice and services when it was again time to take care of some problems. He came out and gave us his analysis and asked all of my questions in detail, and he made recommendations and provided a reasonable estimate for the services. Their office followed up with good communication about when the services would be performed, and they all met our expectations in providing friendly, efficient service and did a good job stacking wood and otherwise cleaning up.

Excellent- timely, professional, extremely nice to work with. Highly recommend.

We will know if it work by next fall. That said, the gentleman that performed the work was professional and knowledgeable. I would recommend and use them again.

Great job definitely would hire again.