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About us
Additional emails - [email protected], [email protected]. Cost is determined by the job. We have 9 full time employees, a service department with fully stocked trucks to do the job when they arrive and a commercial department to do commercial jobs. We offer a $15 discount for all Angie's List members and we collect for the job when the job is done. . Our Ohio License number is: 19777. Additional email - [email protected]. Additional contact - Christy Hughes.
Business highlights
53 years of experience
Services we offer
Commercial and residential plumbing, clogged drains, drain & sewer lines, drain camera, drain cleaning, drywall repair & tile repair & installation, fixtures & faucets, floor repair, garbage disposals, gas lines, kitchen & bathroom remodeling, pipe replacement & repairs, sewer lines, showers, sinks & toilets, sump pumps, tubs, water, water heaters, water service, water softeners, well pumps & pressure tanks
Accepted Payment Methods
- CreditCard
Reviews
4.541 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 7% | ||
| 7% | ||
| 7% | ||
| 2% |
Showing 1-25 of 41 reviews
Vera W.
Sep 2019
Pressure test was done and found no leaks and I had a shut off valve installed at my gas dryer.
Response from H&S Plumbing Inc
"Thank you for the review, we try to provide timely, quality at a fair price."
Stephen L.
Sep 2018
Faulty outside faucet replaced with new one 4/17/2018 Leak developed in new faucet 8/15/2018 Contacted H&S Plumbing and was told that though the faucet was under warranty it would cost a minimum of $120 since labor was not under warranty.
Response from H&S Plumbing Inc
"When we went out and replaced the customers outside hosebib, he signed the invoice and approval that states that we carry warranty on our plumbing work for 90 days. The labor was out of warranty on July 17, 2018. The product was still in warranty and comes from the manufacturer. The customer has the option to purchase our Plumbing Protection Plan that would have extended our labor warranty for one full year. We were willing to go out and replace the hosebib but customer declined because of the labor charge"
Barbara F.
Aug 2017
I had Jason out to replace lavatory shut-off valves in Jan. '16. Since then he has been our go-to plumber! 5 visits later we have a new water heater, removed the softener, new under-sink 3-stage filter system, new lavatory sink and faucet, new outdoor hose bibbs and new tub faucet and spout. On all occasions, he called to let us know he was on his way and was on time. We found Jason to be professional, polite, stayed busy and did an exemplary job. Their prices, checked against the blue book available on Angie's List, are below mid-line (low/high industry standard for this area). Thank you Jason for reminding me that a coupon can often be found on the H&S Plumbing website!
Response from H&S Plumbing Inc
"Thank you! We strive to provide excellent service at a fair price. Thank you for allowing us to service your plumbing needs. We look forward to serving you again in the future."
James M.
Mar 2017
Found and repaired aging components.
Response from H&S Plumbing Inc
"Thank you for allowing us to provide you with excellent service at a fair price. We look forward to serving you again in the future."
Edie M.
Jul 2015
.
Response from H&S Plumbing Inc
"thank you for the review, we appreciate working with you"
Linda H.
Feb 2015
unknown
Response from H&S Plumbing Inc
"Thank you for allowing us to service your plumbing needs. We strive to provide excellent service at a fair price. We look forward to working for you again in the future."
Edie M.
Jan 2015
Jason arrived at the time stated, explained what he was going to be doing and areas he would be checking. Completed work in a satisfactory manner.
Response from H&S Plumbing Inc
"thank you for the review we appreciate working with you"
Nina F.
Oct 2014
I am not thrilled with them. They were nice and polite but I did not get what I wanted to get and the price was high.
Response from H&S Plumbing Inc
"thank you for the review, we will attempt to get the facts correct , we were called out to Nina Fouts on March 8 2013 not October 24 2013 to clean a lavatory drain and to replace a lavatory faucet , we cleaned the drain for $86.90 and replaced the lavatory faucet for $254.90 making a total for the job of $341.80 not $500.00 All work was approved by Nina Fouts with a signed work order.Nina wanted a price on a new hand held shower with a diverter and hose which we gave to her on March 12 2013. The price for the moen handheld shower with hose and shower arm diverter installed was $504.50.Nina never responded to our quote nor has she told us of any problems with the work we have done since we were there on March 8 2013.Nina was a previous customer and we have appreciated working with her in the past we hope to continue working with her in the future.we continue to strive to give quality service at a fair price."
Khalid A.
Oct 2014
They did an excellent job. They were responsive, prompt they also answered some of my questions.
Response from H&S Plumbing Inc
"thank you for the review, we continue to try to give quality service at a fair price, call us again for your plumbing needs."
Jeff Y.
Jul 2014
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Response from H&S Plumbing Inc
"On May 1,2012 we went to the members home for an estimate to replace drains and water lines in the basement and 2nd floor. the member approved one of the options we gave for replacing drain lines in the basement for the bathroom and kitchen sink. Our contract price was $1042.00. We did the work on May 2,2012 to the satisfaction of the member and were paid on May 2, 2012.There is nothing on our contract about a toilet, we did not supply a toilet on this job. He has never contacted us about any leaks. We have a one year warranty on all labor and material that we supply. We apologize for any misunderstandings and will continue to provide quality service at a fair price."
Tyler W.
Jul 2014
They didn't remove the molded wood under the old tub after they pulled it out. They didn't put any liner under the new tub. We originally wanted a walk in shower and they claimed they couldn't do it because of the stud that was in place where our linen cabinet slid in and out. By the time I had gotten home from work they had cut out the stud to put the new tub in forcing us to have a new linen cabinet custom built to fit into the smaller slot they had created. For the amount of money they charged it in no way compared to the quality of work that was put into it. Would never ever recommend them to anyone.
Response from H&S Plumbing Inc
"We would like to establish the facts about the job we did for (member name removed). He said we did the job on November 11, 2010, our records show we did the job on November 3, 2011. He gives an approximate cost of $3000 our contract which he approved was for $1100. Mr. (member name removed) called us out to look at his tub on September 1, 2011.We suggested replacement and submitted a proposal to remove the old tub and faucet and install a new tub and faucet which Mr. (member name removed) wanted to supply. After Mr. (member name removed) agreed to the proposal we began the work on November 2, 2011 and finished the work on November 3, 2011. The total of our proposal was $1100 with Mr. (member name removed) providing the tub and tub valve. No mold was evident at the time of replacement. We have a 1 year warranty on what we supply and do. Mr. (member name removed) approved the work and we have not heard anything from him until we got this review. We strive to do a good quality job at a fair price and apologize for any misunderstandings"
Lawrence E.
Mar 2014
.
Response from H&S Plumbing Inc
"thank you"
Chris G.
Feb 2014
They were absolutely amazing. They worked with some of the last minute changes I had. They were fair on price, pleasant to deal with, and very respectable. I will definitely be using them again in the future.
Response from H&S Plumbing Inc
"thank you, we appreciated working with you"
Nathan T.
Jan 2014
Called H&S for a leaking water heater. My wife gave them all the information for the current water heater that was installed and H&S came the next morning. He went down to the basement and came back up and said the water heater needed to be replaced but he had the wrong one on the truck as we needed a power vent. It felt like he was telling me that we didn't give the right information over the phone, but I said we gave the model and SN number of the current one, he said that doesn't give them everything they need. We don't know what information they need, they should ask. He gave me the price of the installation and I wanted to know a breakdown of cost and know what specific water heater he would be using. He said they only charge by the job and could not give a breakdown, which was fine. He then gave me a quote for a customer supplied water heater install and noted that any extra costs would not be covered by that and would be an additional charge. It also seemed like a problem to give me the exact model of the water heater that would be installed. I know there isn't a lot of difference in this area between manufacturers but what if I wanted a water heater with a longer warranty.
He then called the office and said that he could do it today for an additional charge of having to go somewhere and pick up the water heater or he could come back the next day for no additional charge. I chose to have him come back the next day since we weren't without hot water. He was there bright and early the next morning ready to complete the job. I left him alone to do his thing and it took him about 3.5 hours total to get in and out. He had left a trail of snow and mud through our kitchen and basement from his shoes. He cleaned up what was in the kitchen but we had to vacuum what was in the basement and stairs up. Probably have some booties or do something to protect the customers home in the future. We also have noticed that the power vent on the new water heater is louder than the previous one.
Overall I was pleased with the service, I believe the price was probably a little high. I did not get any other quotes but in the future probably will. I also would like to be given more options when it comes to what products are being installed.
He then called the office and said that he could do it today for an additional charge of having to go somewhere and pick up the water heater or he could come back the next day for no additional charge. I chose to have him come back the next day since we weren't without hot water. He was there bright and early the next morning ready to complete the job. I left him alone to do his thing and it took him about 3.5 hours total to get in and out. He had left a trail of snow and mud through our kitchen and basement from his shoes. He cleaned up what was in the kitchen but we had to vacuum what was in the basement and stairs up. Probably have some booties or do something to protect the customers home in the future. We also have noticed that the power vent on the new water heater is louder than the previous one.
Overall I was pleased with the service, I believe the price was probably a little high. I did not get any other quotes but in the future probably will. I also would like to be given more options when it comes to what products are being installed.
Response from H&S Plumbing Inc
"Thank you for the review, I will try to clear up a few questions you seem to have with the installation. Our service techs carry 2 water heaters on their trucks at all times but we do not stock power vent water heaters because we do not sell very many of them. Our service techs do not know what the model numbers of water heaters are because they are constantly changing due to government mandates on energy usage and not all supply houses stock them, I personally ran to the supply house to pick up your water heater as soon as I knew that you wanted one for sure. All power vents are energy star appliances and come with a 6 year warranty. Our service techs do have booties but they are very slippery when we have snow as we did that day. Our service techs do have shop vacuums and clean up after themselves and we apologize if our cleanup was not satisfactory,. we try to be as thorough as we can. All power vents do not sound the same ,and an older one is probably not going to sound the same as a newer one, the manufacturer, whose number is on the side of the water heater would be able to answer any concerns you would have with their product . We appreciate working with you and hope we can in the future."
Janelle H.
Oct 2013
We were very disappointed in the service. When the plumber came to look at the toilet. He said that he has never worked on a pressurized toilet before (even though their website says they are experienced at it), and called the number on the side of the tank. They talked to the manufacturer of the tank, (rudely handing the phone to my husband who did not know the answers to the questions the manufacturer was asking), the plumber said to order a new tank and to install it ourselves. And that was the end of the visit! We still had to pay him the $54 site visit for him to come and tell us to order a new tank and install it ourselves. He did not even tell my husband any details about the istallation. So long story short, we will never call this company again. When setting up the appointment, we had mentioned what the problem was.. if they had been honest to begin with and said they had no experience on that kind of toilet system, then we wouldnt have wasted our time and money on them.
Response from H&S Plumbing Inc
"We thought that the customer had the wrong company because the name & date of the job did not match. We thought they had us mixed up with a different company. We were called on October 17 to book the call & we responded the next morning with the first appointment of the day on October 18. Our company DOES work on pressure assist toilets & we even carry them in stock. The technician that was sent to their house had worked on a pressure assist just a couple of months ago. The old plastic tank inside was different. Their toilet is a 1988-1989 Cashsaver model toilet & my technician had to call a company to try & get updated information on it because of its age. He was told by the rep that since the toilet had a old plastic tank & the concern of the age of the toilet, that the customers should get a new toilet. My technician gave them the model number & a quote for a new toilet which is on the service work order that he left with the homeowner when he left the job. Since the toilet is an old model, it would be just about impossible to find a replace tank (if they even make it any more) & we do not even know if the Cashsaver manufacturer is even in business today."
John R.
Aug 2013
Someone did arrive within the agreed upon time period (barely) and I was contacted when they had left their previous call.
Water heater was included with the house that we recently purchased. The previous owner had provided a house warranty to cover such problems otherwise we would have replace the heater ourselves. The warranty company had no one available in our area to handle the call so they approved us to call a local contractor and have the work performed. For any work exceeding $250, we needed to call for pre-approval. The plumbing company did not need to deal with the warranty company, they simply need to provide the invoice (once the work order was approved), which I would pay and get reimbursement.
The H&S Plumber was not sure what the problem was so offered that he could replaced the valve/thermostat or the complete water heater. The costs would be approximately $450/$1000. Prices seemed a little high but if the warranty company approved, OK. Since the water heater was a lower grade heater and well past it's warranty, I said that a complete replacement should be done. It didn't make sense to spend that kind of money ($450) to replace just the thermostat when the whole heater could blow any day. The plumber agreed. Besides he said, he didn't have the correct parts anyway.
I called for approval. The warranty company asked simple questions until they asked for a cost breakdown of the service like parts cost and labor cost. The plumber would not provide. He said that he would have to have the office call the warranty company and provide the numbers. Didn't make sense to me at the time but I was in a hurry.
Next day the plumber calls back and says that they will absolutely not provide a cost breakdown. This is ridiculous as I would think that this is a normal practice. I can only guess that it is because their prices are so. high. Anyway, he keeps talking about replacing the thermostat. I told him that was never what we talked about and that he agreed that it wasn't the correct choice. He had no recollection of that and said that he would have to ask the office to provide numbers for that instead. I'm sure that is likely to happen.
After all of that, e then tells me that they don't think I have any problems at all except that my water heater is undersized. It's a 40 gal heater for only my wife and I. We can't even get 2 showers out of it. The plumber never checked to see if we even had low flow shower heads or anything.
Nothing difficult here, just a water heater that needs replacing because it is old, out of warranty and no longer works properly. All I asked for was a reasonable request for the cost break down, the same thing that is required by law in many other industries. And oh yeah, a technician that could bring the correct parts when he shows up and has some idea what he is talking about would be nice too.
S, I had to pay a $100 trip fee and got absolutely nothing for it. I should have just done the job myself as I usually do for a fraction of the cost that they are charging.
Water heater was included with the house that we recently purchased. The previous owner had provided a house warranty to cover such problems otherwise we would have replace the heater ourselves. The warranty company had no one available in our area to handle the call so they approved us to call a local contractor and have the work performed. For any work exceeding $250, we needed to call for pre-approval. The plumbing company did not need to deal with the warranty company, they simply need to provide the invoice (once the work order was approved), which I would pay and get reimbursement.
The H&S Plumber was not sure what the problem was so offered that he could replaced the valve/thermostat or the complete water heater. The costs would be approximately $450/$1000. Prices seemed a little high but if the warranty company approved, OK. Since the water heater was a lower grade heater and well past it's warranty, I said that a complete replacement should be done. It didn't make sense to spend that kind of money ($450) to replace just the thermostat when the whole heater could blow any day. The plumber agreed. Besides he said, he didn't have the correct parts anyway.
I called for approval. The warranty company asked simple questions until they asked for a cost breakdown of the service like parts cost and labor cost. The plumber would not provide. He said that he would have to have the office call the warranty company and provide the numbers. Didn't make sense to me at the time but I was in a hurry.
Next day the plumber calls back and says that they will absolutely not provide a cost breakdown. This is ridiculous as I would think that this is a normal practice. I can only guess that it is because their prices are so. high. Anyway, he keeps talking about replacing the thermostat. I told him that was never what we talked about and that he agreed that it wasn't the correct choice. He had no recollection of that and said that he would have to ask the office to provide numbers for that instead. I'm sure that is likely to happen.
After all of that, e then tells me that they don't think I have any problems at all except that my water heater is undersized. It's a 40 gal heater for only my wife and I. We can't even get 2 showers out of it. The plumber never checked to see if we even had low flow shower heads or anything.
Nothing difficult here, just a water heater that needs replacing because it is old, out of warranty and no longer works properly. All I asked for was a reasonable request for the cost break down, the same thing that is required by law in many other industries. And oh yeah, a technician that could bring the correct parts when he shows up and has some idea what he is talking about would be nice too.
S, I had to pay a $100 trip fee and got absolutely nothing for it. I should have just done the job myself as I usually do for a fraction of the cost that they are charging.
Response from H&S Plumbing Inc
"Our technician went out to [member name removed] house on a complaint of intermitten hot water from his 40 gallon natural gas water heater. We responded within a day. It is always stated to our customers before we go on a job that we work by the job not by the hour. Our prices are all inclusive & that we do have a trip charge of $54.50 but if we do any work or diagnostics you only get charged for the actual work that we do & that we would not add the trip charge onto the bill. Our tech did some diagnostics & quoted a cost to replace the gas valve for $422.52. We would have had to order the correct valve, there is no way that a service company can carry all the parts to repair water heaters since there are so many water heaters companies & they all have different parts. Getting a new water heater was briefly discussed because rarely will a warranty company replace a water heater unless the tank leaks, so only a ball park cost was given. [member name removed] then insisted on getting a breakdown of the cost but since our jobs are all inclusive, the office would have to do that because the techs do not have that information. There was evidently a miscommunication between the tech & [member name removed] concerning the water heater, we do not make choices for our customers, we present options & let the customer decide what direction they wish to go. It could be that the homeowners are taking longer showere then they realize, water heater only maintain a certain amount of hot water & as they hot water is being used, it is in the process of refilling the tank with cold water. [member name removed] insisted that we call his warranty company & give them the cost for a new water heater. The next day we call his warranty company & did give them the information & was told by them that they only replace a leaking water heater. [member name removed]said that if we did no do this, he would give us a bad review on Angie's List which he did anyways. Also, [member name removed] bill was $79.41 because he used the coupon that he go off our Angis's List page."
Ronald H.
Jul 2013
ldWe called for an appointment which was set up for the following day. We were notified by phone when the plumber was on his way. Curt, the plumber arrived on time, assessed the problem and repaired the leak in a timely manner. We are very pleased with the service we received. Curt was pleasant and informative. We would recommend H and S Plumbing and if necessary would use their services again.
Response from H&S Plumbing Inc
"Thank you for the review,We try to schedule jobs quickly and keep customers informed.We appreciate your business."
Craig M.
Jun 2013
Called Tuesday. Were very friendly and helpful on phone and was able to make appointment for same day! Bob was plumber who came out. Bob did a very thorough inspection. He was courteous and honest. We would highly recommend!
Response from H&S Plumbing Inc
"Thank you for the review.Our goal is to be prompt and thorough. Keep us in mind for future plumbing service needs."
Linda S.
Jun 2013
Service went very well. The faucet handles were very difficult to center and position, and the plumber worked very hard to solve the problem. The plumber and Gary had a difficult problem with whirlpool tub not emptying, but they kept at it until they had solved the problem. These tasks needed original thinking, and they provided it. I have asked them to come again for a different plumbing problem.
Response from H&S Plumbing Inc
"thank you for the review,plumbing problems are like a lot of other problems we face in life they require perseverance,Please call us again for your plumbing needs."
SHARON L.
Jun 2013
The job was bigger than expected. The outdoor faucet leaked because of a burst pipe. It required replacement and a lot of labor, including removing the crawl space door covered in vines (had to cut through). All fixed and working properly!
Response from H&S Plumbing Inc
"thank you for the review,some problems are a little more complicated than others and require a little extra effort.Please call us again for your plumbing needs,we appreciate working with you."
Bill B.
May 2013
it went very smoothly I had picked out the faucet I wanted and they installed it for me
Response from H&S Plumbing Inc
"thank you for the review,we try to accommodate our customers when they have a product they want us to install,we also provide and install faucets,fixtures ect.We appreciated working with you, please call us again for your plumbing needs."
LINDA B.
Mar 2013
It was a very productive experience. They were very up front and honest with the situation. Very prompt in fixing hot water heater and bladder.
Response from H&S Plumbing Inc
"Thank you for the review.We appreciated working with you.If you need our services again please call."
Jay J.
Jan 2013
Great. See description above.
Response from H&S Plumbing Inc
"Thank you for the review."
Kenneth B.
Jan 2013
.The service man arrived on time. He was very friendly and went right to work after I explained what I wanted done. The drain from my house to my septic tank was not run correctly and H & S plumbing corrected the problem. They replaced the old drain pipe with new pipe and used the proper fittings. They also made sure that the pipe ran down hill as the old pipe had a up hill piece causing a low spot that caused flow problems.I am very satisfied with their work and the price was resonable
Response from H&S Plumbing Inc
"Thank you for the review.We try to correct errors that we find on existing systems when we find them."
John M.
Nov 2012
Overall, the experience was positive. There's never a good time for a hot water heater to start leaking. I normally prefer to get at least 3 estimates on any repair job, but again I was concerned with the holiday week and that I might not get the heater replaced till after Thanksgiving; and that would be unacceptable as it was leaking pretty good. I checked on-line and the exact model H2O heater they sold me was being sold at on-line stores between $390 - $549. H&S charged over $1,000 to install. They also charged an additional $500 to disconnect and reconnect the water softener and for miscellaneous fittings and labor. They don't charge by the hour, but by the cost of the job, which can't be determined until they get to your house and assess the scope of work. There's also a $55 trip charge that's deducted if you have them perform the work when they first come. FYI--This presents a dilema because if you want other estimates, you need plumbers who charge trip charges to arrive last. This way if the "trip charge" plumber's estimate is less, you can hire them to do the work. That said, this wasn't an option for me. They did offer me a 1 yr maintenance plan for $120 that would reduce the H2O heater install cost 10%, so that helped reduce the cost of the job and at least gave me one annual checkup.
Response from H&S Plumbing Inc
"Thank you for the review. Our goal is to respond to emergencies quickly.95% of our service calls are scheduled within 24 hours."
Licensing
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FAQ
H&S Plumbing Inc is currently rated 4.5 overall out of 5.
H&S Plumbing Inc accepts the following forms of payment: CreditCard
No, H&S Plumbing Inc does not offer free project estimates.
No, H&S Plumbing Inc does not offer eco-friendly accreditations.
No, H&S Plumbing Inc does not offer a senior discount.
No, H&S Plumbing Inc does not offer emergency services.
No, H&S Plumbing Inc does not offer warranties.