TotalTech Electric

The company was a tech provided by HSA (homeowner service contract). We had a defective attic fan motor. It hummed and would not rotate. The Fan has no access from the attic. Attic space is too small for service thru the top on fan assembly. Tech came out and flipped the switch and stated the motor was bad. He asked where was the attic access door was. I told him very specifically that there was not one and that even if we had one he would not fit in space above fan. He said that will be 75 dollars and to let him know when we had provided an access. I do not think he was listening to what I was saying. I told him that when the motor was replaced I would be glad to give him 75 dollars ( this was the deductible on service agreement). He got mad and left. He did not remove the shutter and look for himself. I do not think he knew how the service from the bottom. It would require more effort than he wanted to expend. Or he did not know how to service an attic fan from the bottom. 
I removed the shutter from the bottom and the fan blade and shaft. I then removed the motor and ohmed for shorts. I am a certified electrician. Motor tested on my service bench to have a more than 10 percent short.
I tried to call him back during business hours and all I got was an answering machine. I then called HSA again and they informed me that my claim was denied because I had "tampered" with the fan. I did not tamper with the motor, it is still intact. I told HSA that if they would provide me the motor I would reinstall myself and gladly pay the 75 dollars. They refused.
.The tech did not listen and was not knowledgeable enough to repair problem.
HSA service company has a terrible rating in Consumer reports and I will file a review ther as well. If I could find them on angies list I would also file the same review as I did here.

In my own person opinion, they only fix what is already in place. They do not upgrade. I have had a good and bad experience with them. It works well as long as you pay attention to the rules. Pay attention and read it well.

My AFCI breaker kept tripping after I changed a light bulb. The same breaker powered the garage door opener and our guest bathroom so fixing it was kind of urgent. I called our warranty service and they passed on our details to Total Tech. Joe called me on a Friday and said that he would not be able to dispatch a tech until Monday. But my wife and I insisted on a tech being dispatched that weekend, and Joe obliged.Brad came to look at the AFCI breaker on a Sunday and replaced it temporarily with a standard breaker. The initial diagnosis was that the breaker was very sensitive and hence was tripping incessantly. Brad said that he would bring a new and better AFCI breaker during a weekday to replace the normal breaker.
In the meantime, I remembered that I had replaced a bulb in the lamp fixture that was outside the garage. On the next Friday, Brad came in to replace the old standard breaker with a new AFCI breaker. That did not fix the problem as it kept tripping again. The hunt started at that point to find out which part of the circuit was causing the breaker to trip. After about an hour or so, by a systematic process of elimination, he figured out that the neutral wire feeding the outside lamp fixture was the culprit. He opened the circuit behind the lamp, and found that the neutral wire there was a bit loose. He tightened it, and that fixed the problem.
In addition, he also taught me how to increase the temperature in the electric water heater!!

However, since I don't have fixture coverage he could not replace it. My issue is when the appointment was made they should of asked if I had any special switches other then the traditional white and beige. The contractor was surprised to see a clear switch, which is unacceptable as these switches are sold at Home Depot. Now I have a panel with 3 clear and 1 beige switch. After spending $100 I am left staring at mismatched switches and must say that I am not satisfied. I now must go and purchase the correct MATCHING switch.

I sent the following message via Angie's list on 8/28/13 with no response:

One of your techs was at my property today. This was a claim filed with our HSA.
I called the HSA to submit a claim for two lights not working in the master bathroom. We recently purchased the house and had only been in less than a week when they stopped working. We reset the GFI visible in the bathroom, along with the circuit breaker with no resolution.
When the tech came out today, he asked if there were any other GFIs because bathrooms will have multiple ones based on codes, etc. We located the correct one in less than a minute. He reset it, and problem solved.
He then proceeded to tell me he needed to do something to file the claim with the HSA and took out a screwdriver and tightened the outlet cover. He said I would be charged the standard $75, which I paid via check.
As you might imagine, I was pretty upset that such an easy and quot;fixand quot; has resulted in this charge. This could have been easily been resolved with some troubleshooting. I called today and spoke with Kathy. She said that they are not allowed to troubleshoot directly with customers, and that is the job of the HSA. When I called the HSA and asked the same thing, they said they are not the experts and the troubleshooting should have been done by the company.
Kathy also advised that this tech was doing me a favor to SAVE me money because the HSA won't pay a claim where no work was done (go figure), and that otherwise I would be responsible for your $85 charge. So, my final question to you is if you provide free estimates as indicated on Angie's list, what would the charge be for someone to come out and estimate that nothing was wrong and tell us to flip the button?
I understand you are a for profit business, and cost are associated with travel, etc. However, it is just not good business practice to charge such a fee with no troubleshooting offered, nor an estimate just to flip a button.
I would appreciate a prompt response from someone other than Kathy, as we have already spoken. I chose to message you first before giving an F review on Angie's List and give you an opportunity to right this situation. I am asking for a full refund of the $75.
I look forward to hearing from you.

This company was assigned to us in response to a claim I filed with our HSA. I am so pleased with the quality of the service and the employee who came out for the job. To begin with, the tech was extremely professional and prompt. Its always a plus for me when he put on boot covers when walking into our home - it just shows respect and its very courteous and appreciated. Throughout the time that he was at the house, he answered all of my questions, gave me some great advice, and took care of the issue.

The electrician that came was always prompt, polite, professional, and the work was completed satisfactorily, but the company seems somewhat disorganized. An electrician came initially to diagnose the problem and then told us a part needed to be ordered. We had to call numerous times to inquire if the part was in yet (or even ordered yet!) and if someone could come to actually fix the problem. It took them over a month and us calling numerous times to get a breaker fixed.

We have used Executive Electric in the past, with good results, and so went back to them for this job. We got off to a bit of a rocky start, as we called Executive and asked them to obtain the new, replacement fixtures, and then we didn't hear back from them for about a month. Finally, we called them--I'm not sure they ever would have called us back--and they told us that they found out that the fixtures we requested had been discontinued by the manufacturer. We were a bit disappointed that they hadn't called us to tell us that when they learned of the discontinuation and perhaps give us some options for substitutes. We obtained some suitable substitute fixtures from another source but still wanted Executive to come out and do the installation. They were able to accommodate an appointment on short notice on our preferred date and gave us a three-hour window in which Ray, the electrician, would arrive. Normally we would be frustrated by having to be home during that whole window on a weekday (we prefer a specific appointment time), but we were home that day for other reasons, so it wasn't a problem. Ray arrived on time and is a pleasant and polite person who's done work for us before. We explained the job and he went to work. Out of the three fixtures, one gave him some troubles, but he was able to salvage a part from the old fixture that allowed him to complete the job. We were grateful that he used his skills to save us having to return the new fixture (which probably was defective out of the box) and then pay again to have him come back out to finish the job. All in all, we were satisfied with Executive Electric and consider them "our" electricians. We'll try to follow up sooner or be more specific in the future if our next request is also a little bit out of the ordinary for them, as this one seemed to be (judging by the initial missed communication).

They did a good job; except for it may not have been installed properly. So I have to call them back. I might probably call them in future.

They were timely, professional and friendly and I'd certainly recommend them. We also used a home warranty and thus only paid a deductible, so we can't be sure on the typical cost for this service.

It was very easy to set an appointment with Executive. We needed them to be there as early as possible that day, but they could only give us an "8 to 11 a.m." window (hence the lower responsiveness grade). The scheduler did note that she would try to get the technician there at the beginning of that window, which did, in fact, occur. However, we would have liked a little more predictability in planning our day. Once Ray got there shortly after 8, though, he got right to work. Of course, the intermittent problem didn't show up with him there, but he ruled out a couple of options and swapped out the part that was likely causing the issue. We haven't had the problem recur yet. Ray was very polite, friendly, and professional and was a pleasure to have in our home.