We have used this place for our deceased Yorkie (Kemper) for a long time... I'm a professional recording artist... travel tons.. so we require boarding services often. Well, I DROPPED OFF OUR HANDSOME, CLEAN, PLUMP, IMPECCABLE 77 LB 7 MONTH OLD new dog Wyatt (Bernese Mtn Dog) for boarding and bath last week... TODAY I PICKED UP A WET SMELLY, MANGY, GANGLY, GAUNT LOOKING SPECIMEN OF A DOG. I WAS AND AM LIVID! needless to say he will NEVER RETURN!!! After waiting 45 mins for them to bring him outside (per their COVID protocol) i demanded they RETURN him inside for proper drying and bath AT LEAST. I then get approached by "Karen" the manager and "Kenny" the male assistant (more like barking chihuahua during menstrual cycle)...we enter a shouting match... i demand they bring Wyatt to the car immediately. They then call the police...lol... who had to escort my doggie to the car!!!! DO NOT EVER PATRONIZE THIS PLACE. I WILL CONTINUALLY ADVISE ALL THE MANY FOLKS I KNOW IN OUR NEIGHBORHOOD ABOUT THEM. actually, the doctors there are pretty great... but if BOARDING AND CUSTOMER SERVICE ARE YOUR GOALS... FORGET ABOUT IT!!!! RACIST RACIST RACIST RACIST STAFFERS!!!!!!!!!!!!!!!!

ZERO stars! On Sunday, May 17th, I arrived at West Chester Veterinary Center for emergency services with my dog, Lyla, who was ill and lying down in the cargo area of my SUV. I arrived around 11:30AM and called them upon my arrival (COVID-19 protocol per the signs posted on front entrance). I explained Lyla’s status to the woman who answered, stating that “I don’t know what’s wrong with her but she has a fast heart rate, doesn’t want to move and I think she’s trying to die on me.” Without anyone even bothering to triage Lyla, the woman on the phone proceeds to tell me that they are unable to accept Lyla as an emergency patient because they’ve “already had a couple emergency patients this morning and are fully booked with routinely scheduled appointments. We have no more hands on deck.” We were flat out refused emergency care. The lady then referred me to two other emergency veterinarians who were both approximately 25 minutes away. I proceeded to drive to Med Vet on Red Bank Road, per WC Veterinary Center’s recommendation. Upon arrival, my sweet girl was dead. It turns out that Lyla had a cancerous tumor in her stomach that had ruptured earlier that morning, which is when we first noticed her symptoms. It’s likely that even the best vet in the world would have been unable to save her, however, my sweet girl dying alone in the back of my car is unacceptable. WC Veterinary Center claims to provide both routine and emergency services. Providing emergency services requires that you adopt a triage system to screen each emergency patient, which determines their current condition and how urgently they need to be seen. Because WC Veterinary Center chooses to provide both routine and emergency services, this also means that a routinely scheduled appointment may have to wait if an emergency patient needs to be seen first. At least, this is how it’s supposed to work. Had a vet or vet tech been so kind as to lay eyes on my dog rather than flat out refusing her, their veterinary expertise would have likely told them she’s in the process of dying. And had I known this information, I could have spent her last minutes comforting and holding her. My negative experience with WC Veterinary Center is obviously on the extreme end, involving the death of my beloved pup. While I will never EVER allow WC Veterinary Center to care for my animals again, I am sharing my experience in the hopes that they will change their procedure and no one else will have to be robbed of their precious last moments with their dying pet. Rest in peace, my sweet Lyla Boo.

Boarding went well, we received pictures every few days of our dog. They also applied a topical flea and tick product for us and performed a few basic veterinary services. Dog was walked several times a day and had playtime with other dogs.

We would use them again.

The teeth cleaning was $250 and then the checkup, plus her Heartgard medicine and her flea and tick medicine was about $150. I like them. Their pricing is pretty standard.

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They had to put down my pet hedge hog.  The entire staff is very friendly.  They have a very clean facility there, and they're genuinely concerned about your pets.

They're awesome people. They've got great hours, are always available, and have a 24 hour hotline. The staff is amazing. You can even watch your boarded pet while you're on vacation.

The Vet did a great job and gave them attention. They were also professional.

Generally, they do excellent care. I think the price for grooming is excellent. She gets a bath, a trim, and they trim her nails for $20. I also take the dog here for teeth cleaning. They me before they do specific dental work on my dog. I have had a couple problems but I am going to stay with them.

His heart rate was still fast so they had to give him some charcoal too.

We brought our cat in because he was having breathing difficulties. They examined him and took X-rays and determined that he had Pneumonia. He was treated a couple of days in the hospital on IV antibiotics and oxygen then sent home with antibiotic pills. He did not get better. We took him back and he was again treated with IV antibiotics and oxygen and was then diagnosed with Bronchitis. He was sent home again with antibiotic pills. He did not get better. We took him back again and he was examined again to discover that he had a large mass in his throat. That was what was causing his breathing problems. We had to put him to sleep, then as there was nothing to be done to remove the mass. When we brought him in with breathing issues, we thought he was examined with X-rays for his lungs and his airway. Apparently, his airway was not examined until after several weeks of IV antibiotics and other treatments to the tune of $2500, to later find the real problem was a mass in his throat. That, to me should have been discovered on the first visit. The cat was put through several weeks of pain and suffering for no reason. I have to say, however, the staff was always helpful and pleasant to deal with. I just feel that the original exam did not go far enough. The cat had to be sedated to do the IV treatment and that would have been the ideal time to do an X-ray of the throat or a digital exam when the presenting condition was difficulty breathing.

First Dr. Regina Krindl is so wonderful, we are so lucky to have found a vet that has such caring Drs. we have moved down from
Columbus and were concerned about finding a Vet.
We have 2 dogs, one is 13 years old, who can;t see, has trouble hearing, and has hip issues. She was out biggest concern, so a battery of test were done, to make sure kidneys, thyroid, etc. were still all good.
Ends up we are doing Thyroid meds and pain for the hip. and have noticeable improvement to her activity.
Out younger dog, is in great shape but will schedule a teeth cleaning/pull soon.

They were great.

I took a tour of the facilities the week before I took my dogs in for a routine appointment. Mike was my tour guide and one of the owners. He was not only knowledgeable and thorough in showing me around and answering my questions, he introduced me to various workers (vets, techs, and groomer) as we crossed their paths and he loved on any animal that we happened to see.
Prior to arriving for my appointment, apparently there had been an emergency that required a lot of attention. The vet was about 50 minutes late in seeing my dogs, but after learning about the situation I wasn't concerned about the time. Thankfully, I didn't have to be anywhere right after the appointment. The fact that West Chester Veterinary Center also has emergency services available was a positive in my mind when looking for a new vet.

Dr. Regina Krendl was pleasant and thorough in her examinations. She listened to my concerns and questions then answered in terms I understood. She prepared a estimate for the costs of several recommended procedures. She also sat down to explain the various scenarios and costs. I appreciate WCVC's policy of sharing estimated costs in order to reduce and quot;sticker shockand quot; after the procedures are completed and I'm ready to pay. I can plan accordingly. Dr. Krendl personally called me hours later to explain a test result that wasn't ready when I left the center. Every person my dogs encountered at WCVC petted my dogs and talked to them in loving terms.
I will be returning to have dental work and a lumpectomy performed on my dogs. I will also board my dogs at the facility when I need to travel.

Overall everything was great and as expected.

It was such a wonderful experience finding a new Vet. Dr. Emily Talaga took care our miniature Dachshund and had remarkable repor with our pet from the start. They were very prompt at our appointment time we were taken the the exam room and were seen in a matter of minutes. Everything was very clean. We have recently moved to the area and were looking for a new Vet for our pet.
They are even open on Sunady for appointments.

Highly recommended.

Very professional and caring. Our Dane had problems with the slick floors and the staff let him lay on a carpet and they pulled him around as needed. We recently had a follow-up visit and still had a great experience. The staff recognized our pets immediately and Dr. Liz spent a lot of time listening to our detailed description of how each pet was responding to medication, etc.

TERRIFIC!!!!!

AMAZING!!!! Megan was great to setting up the appointment/ checking us in and Dr. Jen is a DREAM to work with.

Our Golden is very and quot;high energyand quot; and they were so patient and kind with Him.
I would recommend to any and all Pet owners.

Concerned about my son's dog repeated vomiting episodes, I took his dog and quot;Remiand quot; to West Chester Veterinary Services. Dr Pierson spent quality time with the dog, X-rayed his stomach and monitored him at the vet center all afternoon.

I am very impressed with the level of attention and concern for Remi. The dog wasn't treated any less than I would expect for a human patient. Excellent care!

I was impressed how well she handled a timid cat in pain. Excellent attention to details. A pleasure to work with! Spookey is now back to being the cat my husband and I know and love!