SIMPLY FLOORS

They were super helpful in picking out the right product and color for our basement remodel. The installation went smoothly and looks great. We will definitely be going back when we need carpet for the upstairs.

Simply Floors was told in advance to call a half hour before showing up at the job site since we were not occupying the house. They did not. Not a huge deal but the two workers who showed up with materials had no idea what they were supposed to be doing even though I had met with someone and described exactly the work to be done. They expected we would just tell them when they showed up. The floor was laid in the time period promised but when we came at the end of the second day (workers were gone) the carpeting had not been put back in place and no one advised us of when this would be done. I called and was told someone else would be doing the carpet but they didn't know when the guy would get to it. We were not 100% satisfied with how the floor looked. You could see lines of bare wood where some of the planks met, there were also some small spots of bare wood (like chips), a couple small scratches and a couple of small holes in two planks. There were extra planks left over so we didn't know why they didn't use those (instead of the ones with holes) and why they didn't try to clean up the imperfections noted. When I spoke to Jennifer at Simply Floors instead of addressing my concerns she made excuses as to why these things were the way they were and didn't make any effort to remedy the situation. Fortunately I had to contact the contractor who laid the floor (Simply Floors had me contact them direct) about a loose molding and they not only fixed that but were happy to address my previous concerns. I can't understand why Simply Floors didn't offer to help other than they just didn't want to bother with minor issues. They seem like nice people but their customer service and communication skills need improvement. If you use them you will have to stay on top of the communication and be ready to be assertive about resolving any issues that arise.

Terrific. Everything was done professionally, promptly, and cleanly.

Very well. Workers thorough and courteous. Came back as soon as called to fix a squeak under pad. We are hiring again for a new bathroom floor in February.

Great. I got the material at Simply Floors and they gave me the name of Steve from Floor Tek who came out and measured, gave me a list of materials I would need, and gave me an estimate. His company then installed the tile and fixed the carpet around the tile. They were prompt, returned calls, clean, and very professional. It was a pleasure doing business with them.

Wonderful! Simply Floors had very professional installers who were very skilled at tearing out old tile and leveling my cement slab floors on the first floor before installing my Shaw Vinyl Wood floors. These were glue down floors that they specially ordered for me with an amazing quartz clear coat. The floors were beautifully installed and perfectly level. They even repaired my entryway floor without me even asking them to do so. Great company with great product and they stand behind their work. Well done!

punctual and on schedule. discovered problems with existing floor install, changed the project pretty quickly, and with authorization. Eliminated charges for things no longer needed.

Visited the store at VOA. Assisted by Jim, Sr. considered a less expensive option, but decided on better quality. No pressure. It was my decision. Very happy with the entire process. These are the kind of people I enjoy doing business with. Highly recommend.

No issues at all. Very pleased!

They had two guys do the carpet and two guys do the hardwood. It was not at the same time. The hard wood was a three day process and the carpet was a two day process. I thought it was a great price.

This is a good company to work with.  They Ordered extra samples for me to select from.   A family owned/operated business and very attentive to questions and helping select the right product.  They have excellent installation crews; very professional men and meticulous at installing the carpet and wood flooring.
I will definitely use this company again for my next project and highly recommended them for your carpet or wood floor purchase and installation. 

Selection, ordering and scheduling were a breeze. Price was fair. However, installation was a nightmare. The paint on the kitchen cabinets was gouged and scratched. After pointing this out to the installer, he took it upon himself , after being told to leave it, to "touch up" with a completely different paint. Drywall was damaged in seven different places. The stainless dryer was scratch and nicked in multiple places. The smoke detector was removed and not replaced. One board was visibly loose and floor is very noisy. It creaks and pops as you walk on it. When I visited the store with photos of damage, the gentleman onsite was defensive and kept repeating how this is an A rated company and customers are always very satified with the service provided. He even suggested I visit Angie's list to see just how well regarded the company is. When I connected with the original representative on my account, she assured me they would "make it right". We are still in the process. The installers returned to repair the loose board and add a missing transition. I had my cabinets repainted and the walls repaired using my contractors. I have been assured Simply Floors will cover the cost.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

Everything went great. We met Jim Sr at their store and told him what we were looking for. He took the time to explain all the different flooring options (laminate, engineered hardwood, hardwood, and vinyl) so we could make an informed decision. We took samples from the store for a day to determine what we thought would look good. He had someone come measure our house within 24 hours so he could give us an accurate quote. Their price was comparable to another quote we received. They told us it would take 3 days and it did take 3 days. The workers were very good and provided little disruption to our house. Everything looks wonderful.

unknown

We recently had our house carpeted by Simply Floors.  We replaced over 200 yards of carpet.  Our experience with Simply Floors was great.  They were very professional and easy to work with.  They worked with us to find the carpet we wanted even though they didn?t have it in there display they found it for us.

The installation crew (Art Hammond & Sons) was great.  They were friendly, courteous and very careful moving things. They obviously have many years of experience.  The carpet looks great.

I highly recommend Simply Floors.

This was our second occasion to work with Simply Floors. We returned to them because they did a great job installing carpet in our previous home in 2014.  When that home sold we wanted the same carpet in our new home however it was not available through the builder's design center.  We considered just upgrading the carpet through the builder but did not like the selection offered to us.  We returned to Simply Floors and Jim agree to meet us at our new home which was under construction to measure the rooms for an accurate quote.  The price quoted was actually less expensive for us than the cost of the upgrade offered through the builder.  We closed on the home and a few days later Simply Floors pulled out the builder grade carpet to install what we really wanted!   Simply Floors met our needs and more!  Great staff that returns your calls and all appointments were met on time!

called for service, they dont provide service unless there is an opportunity to rape your wallet