About us
NO CONTRACTS - we earn your business with every clean. NO SUBCONTRACTORS - all employees are trained, insured, and bonded. NO EXTRA CHARGES - we provide all cleaning equipment and supplies.
Business highlights
Services we offer
Residential House Cleaning
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 47% | ||
| 30% | ||
| 17% | ||
| 7% | ||
| 0% |
"Thank you for the feedback and the opportunity to serve you. Your team will love hearing that you were well satisfied!"
"I've searched my records and believe you were serviced by a different provider. I have no record of service to the address listed in your review nor to a customer of your name since this franchise opened in 2003. In addition, Molly Maid of West Chester does not operate with a 5-person model. We believe that a 4-person or 5-person team is inefficient, leads to excessive prices, and often results in dissatisfied customers. We've heard this from customers who have switched to us after being disappointed with a provider that operates with teams of 4 or more. We encourage you to consider Molly Maid of West Chester for future cleaning needs where we stand behind our service with a 100% satisfaction guarantee and operate with 2-person teams of trained, insured, bonded, and screened personnel."
"Thank you so much for taking the time to provide a good review. We're always looking for ways to improve and it's great to hear that we're serving you well."
"Thank you for providing feedback. At Molly Maid of West Chester, we choose cleaning products that balance effectiveness for cleaning/disinfecting with non-toxicity for both the safety of our employees and the environment. Additionally, our exclusive use of micro fiber materials allow us to use minimal chemicals while still providing excellent disinfectant results. While we would look forward to the opportunity to provide service to you, we apologize that we cannot find a record providing a quote to you personally or for the address shown above. We would enjoy further discussing what we can do for you and invite you call us at 513-759-9000. Thank you!"
"Thank you for the kind words and positive feedback. It's our pleasure to provide services customized for you and your family. Thank you for trusting Molly Maid!"
"Thank you for taking time to let us know how we're doing. We work hard to please and love to hear that we're serving you well!"
"[member name removed], thank for taking the time to let us know we're serving you well. We're always happy to customize our services to meet your needs and thank you for continuing to trust Molly Maid to clean for you."
"Thank you [removed member name] for the positive feedback. We love to hear that we're doing a good job. You have been a valued client for years and we appreciate that you continue to trust Molly Maid for your cleaning needs."
"Thank you for your feedback [member name removed]. We appreciate the opportunity to serve you and will work on getting our B to an A."
"Thank you for the kind words Robin. We'd be happy to lend a hand with cleaning whenever you'd like some additional personal time."
"(member name), thank you! We love hearing that we've done a good job and positively impacted our customers."
"Hi [member name removed], Thank you for taking time to provide feedback and I apologize that you had this experience with Molly Maid. Unfortunately, I have no record of providing services to you as perhaps you were cleaned by a different provider. I would be happy to follow up further if you would like to call Molly Maid of West Chester at 513-759-9000."
"As the new owner of Molly Maid of West Chester, I appreciate all feedback. Since taking over in June, I have not received this feedback from the customer other than this review. As the new owner in response to this review, I reached out to the customer asking for a better understanding of improvement opportunities and have not heard back from the customer. Molly Maid has continued to provide services since the customer's review without complaint about the quality of clean. Following the August clean, the customer indicated we were responsible for rust on her cutlery. We fully resolved the issue to the customer's satisfaction. Molly Maid of West Chester welcomes and encourages open and honest feedback from customers so that we can continue to improve and work toward our goal of providing the best possible house cleaning available."
For the last few months, the cleaning has been getting worse and worse. My price was based on 2 girls for 2 to 2.5 hours. The last couple cleans were 1 girl for 1 hour. The results were terrible. The floors had gray streaks where she attempted to mop.She entirely missed one whole bathroom (the one most used). Nothing shined, I was definitely disappointed coming home to see that poor quality of cleaning.
I have canceled their service and am in pursuit of a new house cleaning service.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
7967 Cincinnati Dayton Rd Ste A1, West Chester, OH 45069
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