JERICHO MOWER SERVICE

I was very pleased with the pricing and the workmanship. They charged only $45 to diagnose the problem, then credited that toward the final bill. They went beyond just fixing the problem that I brought it in for. They gave the mower a thorough inspection and found some other potential problems that hadn't failed yet. I know this process can be misused by some companies just to jack the price up, but in this case I believe they found legitimate issues and gave me reasonable prices to fix them. And I'm guessing I got lucky on their workload since they turned it around in a couple of days.

Work was completed 11/21/2018: drained & refilled engine oil; replaced carburetor, cleaned out fuel tank, replaced fuel(charged for .25 gallon) & added stabilizer. When I picked up the blower they started it for me to demonstrate it worked. I took it home and tried to start it on 1/13/2019 (1st time I tried to start since picking it up from Jericho in November), but it would not start. I took it back to them on Tuesday 1/15/2019 to fix it correctly. They tried to start it but could not do it. The tech told me it was flooded. I left it for them to fix. I received a call from Jericho that same day 1/15.2019 telling me that the carburetor was gummed up from bad fuel. They blamed it on the small amount of fuel I added to top off the tank that contained the fuel they had added after cleaning out the fuel tank. Since I was not able to start the blower, the only way the carburetor could become gummed up, was when they started the engine after refueling it in their shop at the time they did the work 11/21/2018. They insisted that it was my "bad" gasoline that gummed up the carburetor. When I took it back on 1/15/2019 and told them that I couldn't get it started after paying $151 for the November service, the person who checked it in told me that he gave me my one allowed complaint and he didn't want to hear anything else about their service. Quite unprofessional handling of the situation. I have used their very poor service for the first and last time.

Very well. The work was accomplished quickly. I appreciated their professionalism, and will continue to use them.

Dropped it off and a few days later they called and said it was done. Worked well so far.

The service is still in progress. Later in the week, my snow thrower will be delivered back to me. I am impressed with the owner's service thus far.

It was a horrible experience. Tried to turn it on three weeks later and even though it would start, it would kick off quickly and was throwing out white smoke. I checked the oil and it was completely dry. It had oil in it when it was brought to the shop so they had to have drained it. We added the oil and now it starts but it still won't continue to run so that we can move it forward. When I called to talk to the guy he talked over me and then got upset when I tried to get a word in. He was very unprofessional and does not have a clue how to handle his customers. I felt they took advantage of an elderly woman that didn't know anything about engines and brought it back to me in worse shape.

Great and I will take the mower back for a tune up at the end f the year.

As usual, Jericho was fantastic! We were gifted a 5-year-old lawn mower that needed to be serviced and maintained. They contacted us before they did any work, to ensure we were OK with the price quoted. And gave their honest recommendations on how to proceed with the work. We will continue to go back to them every time.

It was terrible. They came and picked it up in February. It took them 5 weeks to get it completed. I didn't get it back until April 7. After I got it back, it worked twice, then it wouldn't start anymore. I called them and told them it wouldn't start and they said it should be working and I told them it isn't. Come to find out it didn't have drop of oil in it. I put oil in and it started, but the next week it stopped working again. I called them back and they said they would come and get it, but it would cost another pick up charge of $80. I told them no, you took this lawn mower when it was working fine before and now it wont start. They agreed to come and get it and took it back to their shop. They told me they couldn't find anything wrong with it, and that it started for them. When they brought it back, the tech went to set the break and it started making a funny noise and started vibrating badly. Even the man said oh, that doesn't sound good. I asked if he was a repairman and he said that he just picks up delivers. I asked him to take it back and he said he can't do that without permission from the office. The next week I called them back and told them it wouldn't start yet again, and that I had put a new battery in because the battery was dead and let them know it started making that terrible noise again. Their response was that it didn't make that noise when they had it, so they had no reason to come and get it but said they would send someone out to come back to look at it. At this point I had already spent $455, which is a hefty price when they just needed to service it. I asked to speak to the owner about my endless issues with my lawn mower and his exact words were "I can't take this anymore, I can't talk to you about this" and hung up on me. At this point I had to deal with another guy, Joe, and he told me that they've been getting a lot of complaints about the owner, that he has no people skills and can't handle the complaints. At this point, I decided to get a second opinion. The other company told me that I was overcharged and shouldn't have paid that much. They also told me that there are 2 pulleys and that one of the belts was almost torn all the way through and the other one was about to break. Because of this, it caused a bearing to go bad. They quoted me $366 to repair the work that Jericho Mower Service should have caught the first time! They also should've checked the battery, because they charged me $25 for checking, but the battery was dead! I now have spent around $900 to get this issue resolved and am having trouble getting Jericho to reimburse me for the repair I had to have done since they missed the issues. They told me that they would not pay for any of that and that I should've come to them for the repairs. I told him they had two chances to fix it and that I got a second opinion from a reputable company around here and that they said you should've caught this. I have spent so much money to have my mower fixed because Jericho Mower Service dropped the ball on this.

Problem: unit was very difficult to start, but ran well once started. Jericho fixed the starting problem (2-3 pulls now), complete tune-up, throttle adjustment, cleaned, etc. Unit was returned very clean, in like-new condition, and it has never run better. Total cost: $260.00 = $180.00 for tune-up; $80.00 pickup/delivery (which is optional). The guys at Jericho were great to work with - friendly and professional. Frankly, with the pickup and delivery service, the entire process was completely painless. I recommend them.