J P Flooring Design Center

Purchased flooring back in April for a new product to be available in June.. Date kept getting pushed back and no communication from provider. Had to call multiple times, on multiple occasions to get updates or to talk to someone about issues with the product after installed. The laminate installation crew was very pleasant. The carpet installation crew was ok. And the moldings installation guy was nice, but I kept finding staples all over after he left. Product looks good, but service is coming out to fix a couple issues.

Showed up Very quickly to measure, was easy to schedule measure. Pushed me to front to work with my schedule. Install Job was great. The salesperson never got back with me in additional prices for other rooms, thus they didn't get my business in those. Over 8 weeks now and still was not contacted back with these prices. So I spent an additional $6k elsewhere. The sales person not getting back to me timely is why I won't return.

It was so much better than expected. Did not expect them to easily move all bedroom furniture, then remove all carpet, and install all new in one day. All work performed high quality and carpet is beautiful.

It went great. the new flooring (Armstrong luxury vinyl plank ) looks great and so easy to take care of. It's also waterproof and scratch resistant, which is great for the dogs and grandkids.

I loved it! The floor is beautiful!

We has 1000 sq. ft. to be replaced. The crew did an excellent job. Reliable and punctual. New floor looks great.

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They did fine it was what I was expecting.

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all went well

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Installers were professional and did quality work - sales people were easy to work with

This company uses a costly machine that leaves minimal dust.   We left for three days, but probably did not need to stay away that long.  A water based product was used to stain and seal the sanded floors, so the odor was not bad at all. When we bought our house the floors, then about  six years old, had nicks, gouges, and some discolored areas.  We lived here about seven years before finally looking for a company to work their "magic."  We found it in J.P. Flooring! 
  
The most difficult job was a thorough sanding of the floors as the original finish had been baked-on at a factory.  There were fairly deep bevels along each board which collected dirt, bits of food, etc. The cracks were a challenge to keep clean.  We were told by some flooring contractors that sufficient sanding to remove the bevels was "impossible."   JP's estimator stated it was very possible.  The refinishing crew was determined to remove the bevels and continued sanding until the floors were smooth and every detail of the wood grain was visible.  I chose a very light stain - as I prefer to see the "artistic" look of the formations and colors in the wood.  Every visible tiny crack was filled.  The floors were given a satin finish with three coats to give a rich, durable apperance.  The hardwood flooring surface now looks new to me and ever so much better than when we bought the house.  
I can't say enough about the crew - their kindness, professional work ethic, promptness and talent was worthy of an A+ . One evening we returned home to take a "peek" at the progress.   They had not only cleaned the work area, but had put the sanders and other equipment in a closet where they were out of sight. 
Of course, there was dust. . .  I would say a tiny layer of dust was  on the items we had not covered.  We did not tape plastic to cover our cabinets, etc.  nor confine our open spaces from other parts of the house because the crew did not recommend  it and it truly wasn't needed.   We  did cover our sofas with sheets, but the small amount of dust residue was easy to eliminate.  I happily recommend this company.       

JP Flooring performed three services:  1) they provided an estimate 2) they ordered the material and 3) they installed the flooring. The estimate was insufficient, the material was backordered for weeks and the installation was horrendous.

During the initial meeting with the estimator we discussed two flooring options. We received a quote for the 1st type (the Arvada "floating" floor) and determined it was too high. We asked repeatedly for a second quote for traditional flooring (sand, stain, seal) and never heard back. This put us weeks behind schedule (of a much larger project) so we eventually settled on the original quote. The flooring was then backordered, which put us further behind. Finally, a single installer arrived and I can only assume he was poorly trained. He didn't properly prepare the subfloor (i.e., seal the holes in the floor) before pouring the leveling compound.  It leaked through the floor and went all over the basement, onto duct work, our furnace -- basically everything the was in the basement beneath the kitchen. We had to have the HVAC folks come out and determine if it damaged the furnace. The leveling process was so poorly done, that rather than correct the uneven floor, it actually made it worse. Due to the nature of the ongoing construction, the new floor was covered until cabinets were reinstalled, etc., and that was when we realized the extent of the problem.

JP Flooring NEVER provided any customer service during this process. There was never any apology or follow up to discuss the mess in our basement. Not a phone call. Nothing. It took A MONTH for them to return and clean up the basement.  It took weeks longer for them to finish the transition pieces to try and correct some of the leveling problem. 

There are many flooring contractors in Cincinnati. DO NOT USE JP FLOORING!  They put us weeks behind schedule, had non existent customer service, took weeks to order our product.  We went to their West Chester location the first week of June and selected our flooring, and they didn't have the product available until mid-September. Much of the interior work on our house had to wait until they finally showed up. And then they did a horrible installation job. Our general contractor said we were not the only client to complain to them about JP Flooring.

We own a 100 year old home, and in the last decade we've had many contractors work at our house. This is the worst job we've ever had done at our house and the only time I felt warranted to write a negative review. DO NOT USE THIS COMPANY.

Overall, there are areas for improvement.  The design center showroom is very nice, plenty of carpet to choose from and the salesperson was helpful.  Selection to installation took about 3 weeks (the carpet was in stock). 

Installers arrived about an hour early, moved furniture, removed old carpet and finished laying the new carpet by the early afternoon.  Very fast.  Perhaps too fast. 

1) Left a large dent in the drywall from an "oopps" moving the furniture.  

2) Almost everywhere there was a tack strip, there were tacks coming through the carpet.  Not just a few places, many.  On the stairs, around columns, at transition areas, at the baseboards...everywhere.  You could not walk the room in socks without drawing blood.   

To the store's credit, they responded to my complaint by sending one of the installers out the next morning (7:15AM) to beat down the tacks with a hammer. 

The cork flooring is amazing.  Teresa was nice to work with and she worked well with my designer. I have used them previously for carpeting. They do a great job.

Installation experience was good.  The installers were friendly, did a great job and cleaned up.
The sales experience was not so good.  I had an appointment with salesman.  After waiting 30 minutes walking around store, he finally came out.
He knew is carpet products well and steered me to some options that were good for my purposes and within budget and was friendly about it.  When I asked about getting padding with a moisture barrier he said they did not really have an option.  I pointed out that there was an option on their display rack.  He played it down, something about preferring for liquids to go into padding rather than get trapped in carpet the layer to dry.  Ultimately, I went with this better padding with moisture barrier for my application.
Getting someone out to measure was not fun at all.  For at least two weeks I called asking what the next steps in the process were, but never received a call back.  The salesman simply did not return calls.  Eventually he asked for my email which I provided the first day I came in on their information sheet.
Perhaps it was just my experience with this one salesman, but based on this, I would never go back or recommend these folks.  There are plenty of other places to do business.  It could just be that they were really busy and the standard wait was 2-3 weeks.  Had that been communicated, I would have been ok with it, but not returning numerous calls is not acceptable no matter how small the job.  I felt that was my business was not valued.

It went very well.  I used JP Flooring for hardwood in the living and dining in 2012 and went back for the kitchen in 2014 and will probably use them when I'm ready for carpet in the family room.  Everyone was very helpful, professional, the quality of the product and installation was excellent.

We worked with Ro Listermann. Ro was very professional and excellent in going through different samples and helping us choose the one that was right for us. Installation occurred within one week of the purchase. Installers Dan and Danny were excellent. The installation was possibly going to take two days but they got it done within a day. The flooring and padding are very high quality and we are friends.

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Brett was a great salesman.  He was polite and tried to meet our request to match our hardwood floors that abut the new ones.  We are still waiting for the urethane to age to match the existing floors.
Tommy and his installation crew did an excellent job removing the old flooring and installing the new.  They were very polite and hard working.  They got the entire job done in one day by working a very long day   You could not ask for a better crew!
We loved the dustless sanding.  It really was dustless!
The polyurethane crew did it quickly and painlessly.  We appreciated the water based urethane because the floors were only wet for a couple of hours and there was little smell.
Many people have mentioned how wonderful our floors look.

Tom and his helper arrived on time as scheduled.  They removed the carpet and screwed down the sub floor to take care of some squeaks.  They laid out the hardwood and got our approval before installing.  They were very professional and got the job done in no time.  It was obvious they were very knowledgeable about how to lay a hardwood floor.  We were very happy with the results.

They showed up on time and were very professional.  They stuck to the original estimate which I appreciated. Every contractor did a great except the guys that did the toe stripping.

Installation was unprofessional. Took twice as long as necessary. I had to ask him to do certain things like cut the wood on our front porch instead of in the house. One day he came and left because he did not have the correct tools. In addition the floor is not holding up. We addresses this with them and the refuse to acknowledge the poor quality of the product. We put felt pads on all furniture and it still scratches and dents with very normal wear such as simply sitting on a dining chair.