Services we offer
FURNITURE SALES.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 29% | ||
| 0% | ||
| 0% | ||
| 14% |
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After three attempts, I got someone to agree to call a store, pull one of the screws that we needed out of one of the inventory on the floor, and expedite mailing it to us. They would not guarantee overnight delivery. The part did arrive within 48 hours and we were able to use allow our guests to use the bed. We are happy with the bed. What was disappointing in this experience was the length of time and level of escalation I had to go to in order to get someone to expedite delivery of the service. I could have understood that they could not or would not guarantee overnight delivery, but I would have appreciate a little more willingness to open a product from inventory and expedite delivery.
IKEA is hard to communicate with. Luckily I live very close and you will do much better in person with them than on the phone. Phone wait times were never under an hour.
IKEA can hook you up with a National Company called QWR for cabinet installation and a local company KBR for countertops.
The guy from QWR who helped plan the kitchen was great and offered excellent advice.
The products from IKEA are very nice and thinking of the money saved by picking their products, I would do it again.
QWR and I decided to make a change and cut down a cabinet which meant we had the wrong fronts. It was Friday and I said I could make the exchange over the weekend but they assured me no need, it was handled by the office. On Tuesday the guys needed the parts and the office did not come thru so I had to take time out of my work day to make the exchange.
I didn't realize until the day before countertops were to be delivered they misplaced 2 boards, one with and one without the toe kick. To fix it would mean waiting another 4 weeks with no kitchen or live with that oddly place board without a toe kick. I'm bummed the installers did it wrong and now I have to live with it.
KBR needed 4 weeks to schedule an installation and arrived 3 hours late, but the finished product and the advice from the installers was excellent.
Otherwise, all the guys from QWR and KBR were professional, hardworking and did a fine job.
Had some problems with our oven. Apparently the little computer in it sort of got messed up. It doesn't keep time now. Unfortunately it was at least two years ago it was a major order and delivery kind of thing and they handed us a print out sheet that said now they were going to, I don't remember if it was a two year, five year, guarantee on the appliances. Unfortunately, because we ordered it in May and delivered in June, the new warranty doesn't start unless you bought it in June. And so I was a little bit unhappy with IKEA. I mean, if they just say one year guarantee, okay. At that time what happened was the thermostat connection that had to be replaced, and it wasn't terribly expensive, it was a thing, that like, you know, it really wasn't being square with us. Besides this, it went well. The cabinets went up nicely. We had the IKEA sub contractor. Did a beautiful job in putting in the cabinets and I guess they moved the appliances in. That's was the other thing of course that warranty situation and so forth, even though they were delivered in June, ordered in May, delivered in June, they sat in our living room for some time because with that renovation we sub contracted everything. We bought the floor separately, we bought the marble separately here in Cincinnati. At the time anyhow I had the idea that he was the only guy working for IKEA in Cincinnati with installation. My idea is that I put together an IKEA table here and a bed not too long ago. Watch out for beds. They are a little bit more frustrating to put together. The bed's nice but it's a little difficult to do. I would not unless one was a not so much craftsman, but very mechanically inclined want to do the cabinets. Put them together. They come in flat boxes, all that sort of thing. People can do it I am sure, all over the world they do it, but I am just saying that watching the young man who put them all together and hung them on the wall and everything, he knew what he was doing, what to reach for, he knew exactly where everything went. How they hung on the wall. Doing it yourself is going to require some head scratching. It's not impossible. I mean IKEA is, their whole thing is take it home in a box and do it yourself, you can do it, and I am sure people do. But you really wan to pay attention before you decide which you are going to do. He was not cheap. There was an installation fee, I don't remember exactly what it was, but he was not cheap. But again, first being my age I really would not have want to fool with it, but now there are lots of sorts of little things. The cabinets are very nice and comparatively, to others we have looked, are rather inexpensive.
1. The sales person was very nice and made good suggestions on our purchase.
2. BIGGEST complaint is that the store is NOT handicapped friendly:
a. closest handicapped parking was 2-3 aisles out from entrance while non-handicapped was much closer and accessible
b. closest handicapped parking was 5-6 aisles out from the exit while non-handicapped was much closer and accessible
c. no wheelchairs were available within the store
d. for even those who brought their own wheelchairs, many of the main aisles were blocked with boxes or other merchandise -- I and several others had to back out and re-route several times through the shopping area
e. The elevators are not well marked and it is not clear which go up (only) and which go down (only) -- this required re-routing to find the right elevators (we went back to the one that we had used to go to the second floor -- it would not go down)
f. To make your way out of the store, you have to walk completely through the store (a second time, I might add because of how the elevators were configured). We asked several sales people if there was a shorter way (I am on a cane with painful knees) -- some were surly, one was completely incomprehensible because she muttered and, on the 4th person, we finally found someone who took us through the employee door that got us to the foyer and out.
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