IKEA

unknown

First the delivery was delayed because supposedly the truck broke down. They told us they would call us the next day to reschedule delivery they did not. They called us several days later and told us the delivery was 45 minutes away Good thing we were home. When we finally got the bed and started assembling it. We were short one special furniture screw to complete assembly. I went to several home stores and none had the correct screw to complete the assembly. I called the customer service line There was nothing on the voice mail menu that told we where to call if I had a problem with the order. After several selections I found the option to select a problem. I then waited over an hour to be connected to the customer service line. I asked for the screw to be overnighted, as we had guests coming to use the bed.. I was told they couldn't do overnight parts. I then requested a supervisor. I took 30 minutes to connect to a supervisor. All he told me "We do not overnight parts." I asked to speak to his supervisor. He said "my supervisor will tell you the same thing that I told you." I really felt that was a disrespectful remark. I did not ask him to speak for his supervisor;I asked to speak to his supervisor. He disconnected me. I called back a went through the same arduous process. After three attempts, I got someone to agree to call a store, pull one of the screws that we needed out of one of the inventory on the floor, and expedite mailing it to us. They would not guarantee overnight delivery. The part did arrive within 48 hours and we were able to use allow our guests to use the bed. We are happy with the bed. What was disappointing in this experience was the length of time and level of escalation I had to go to in order to get someone to expedite delivery of the service. I could have understood that they could not or would not guarantee overnight delivery, but I would have appreciate a little more willingness to open a product from inventory and expedite delivery.

IKEA and their subcontractors QWR and KBR IKEA is hard to communicate with. Luckily I live very close and you will do much better in person with them than on the phone. Phone wait times were never under an hour. IKEA can hook you up with a National Company called QWR for cabinet installation and a local company KBR for countertops. The guy from QWR who helped plan the kitchen was great and offered excellent advice. The products from IKEA are very nice and thinking of the money saved by picking their products, I would do it again. QWR and I decided to make a change and cut down a cabinet which meant we had the wrong fronts. It was Friday and I said I could make the exchange over the weekend but they assured me no need, it was handled by the office. On Tuesday the guys needed the parts and the office did not come thru so I had to take time out of my work day to make the exchange. I didn't realize until the day before countertops were to be delivered they misplaced 2 boards, one with and one without the toe kick. To fix it would mean waiting another 4 weeks with no kitchen or live with that oddly place board without a toe kick. I'm bummed the installers did it wrong and now I have to live with it. KBR needed 4 weeks to schedule an installation and arrived 3 hours late, but the finished product and the advice from the installers was excellent. Otherwise, all the guys from QWR and KBR were professional, hardworking and did a fine job.

Had some problems with our oven. Apparently the little computer in it sort of got messed up. It doesn't keep time now. Unfortunately it was at least two years ago it was a major order and delivery kind of thing and they handed us a print out sheet that said now they were going to, I don't remember if it was a two year, five year, guarantee on the appliances. Unfortunately, because we ordered it in May and delivered in June, the new warranty doesn't start unless you bought it in June. And so I was a little bit unhappy with IKEA. I mean, if they just say one year guarantee, okay. At that time what happened was the thermostat connection that had to be replaced, and it wasn't terribly expensive, it was a thing, that like, you know, it really wasn't being square with us. Besides this, it went well. The cabinets went up nicely. We had the IKEA sub contractor. Did a beautiful job in putting in the cabinets and I guess they moved the appliances in. That's was the other thing of course that warranty situation and so forth, even though they were delivered in June, ordered in May, delivered in June, they sat in our living room for some time because with that renovation we sub contracted everything. We bought the floor separately, we bought the marble separately here in Cincinnati. At the time anyhow I had the idea that he was the only guy working for IKEA in Cincinnati with installation. My idea is that I put together an IKEA table here and a bed not too long ago. Watch out for beds. They are a little bit more frustrating to put together. The bed's nice but it's a little difficult to do. I would not unless one was a not so much craftsman, but very mechanically inclined want to do the cabinets. Put them together. They come in flat boxes, all that sort of thing. People can do it I am sure, all over the world they do it, but I am just saying that watching the young man who put them all together and hung them on the wall and everything, he knew what he was doing, what to reach for, he knew exactly where everything went. How they hung on the wall. Doing it yourself is going to require some head scratching. It's not impossible. I mean IKEA is, their whole thing is take it home in a box and do it yourself, you can do it, and I am sure people do. But you really wan to pay attention before you decide which you are going to do. He was not cheap. There was an installation fee, I don't remember exactly what it was, but he was not cheap. But again, first being my age I really would not have want to fool with it, but now there are lots of sorts of little things. The cabinets are very nice and comparatively, to others we have looked, are rather inexpensive.

It was time to buy a new bedroom suite and I didn't want to spend a TON of cash to do it. After searching for what I was looking for in the furniture stores of Indianapolis, I was fed up with not being able to see what I would spend before I went into the store. It finally dawned on me that IKEA would be the perfect solution! So I went to their website and found exactly what I was searching for and I knew how much it was going to cost me! We drove the hour and half to Cincinnati from Indianapolis, which is WELL worth the drive for what we purchased. My old bedroom furniture was tired and well used, so was the mattress. I purchased the BRIMNES series: a bed frame with four drawers (black), a headboard with storage (black), two nightstands (white), two three drawer chests (black),a four drawer chest (white), a four drawer dresser (black), a queen SULTAN FIDJETUN foam mattress, the SULTAN LUROY slat set, and various decoration pieces. ALL of this was less than $2,000, including several incidental decoration pieces for the kitchen, living room, and dining room. It took almost the whole weekend to put it all together but for all that I got for the money I think it was a wise investment that will last for years to come!

1. The sales person was very nice and made good suggestions on our purchase. 2. BIGGEST complaint is that the store is NOT handicapped friendly: a. closest handicapped parking was 2-3 aisles out from entrance while non-handicapped was much closer and accessible b. closest handicapped parking was 5-6 aisles out from the exit while non-handicapped was much closer and accessible c. no wheelchairs were available within the store d. for even those who brought their own wheelchairs, many of the main aisles were blocked with boxes or other merchandise -- I and several others had to back out and re-route several times through the shopping area e. The elevators are not well marked and it is not clear which go up (only) and which go down (only) -- this required re-routing to find the right elevators (we went back to the one that we had used to go to the second floor -- it would not go down) f. To make your way out of the store, you have to walk completely through the store (a second time, I might add because of how the elevators were configured). We asked several sales people if there was a shorter way (I am on a cane with painful knees) -- some were surly, one was completely incomprehensible because she muttered and, on the 4th person, we finally found someone who took us through the employee door that got us to the foyer and out.

They are a Scandinavian company and they have stores scattered across the United States, but not too many though. They are destination stores. About 8 months ago, they built the store just outside of Cincinnati. We spent about $6000 at the stores. We bought the cabinets in May and they were not delivered, on purpose, until end June. The main problem we had with them was that we ordered the whole kitchen at one time, and parts of it came in at different times. Their policy is that if you don’t pick it up or have it delivered within, I think about 2 weeks, they ship it to another warehouse. This was not explained to us before we made the purchase, and that caused some conflict between IKEA and my wife and me. The manager finally gave in. At the end of the whole thing, they kept all the major appliances for several weeks until the rest of the kitchen was delivered, and then everything was delivered at one time. It was very frustrating. Their sub-contractors installed the cabinets and granite for us.

It is not a service store and it is a self service store, where I had to go and pick up stuffs myself. Some of the pieces were damaged. I called them up and informed them about it. They replaced every single part that was damaged at no extra charge. Their customer service is very good. They were very friendly, responsive and helpful. I was very satisfied with their service.

Ikea had several inexpensive options for bedroom furniture. It is extremely helpful to be able to go through display rooms to see what pieces might look like together. Once I selected furniture, I went to pick out lamps. Then I went to pick up furniture. It was a very easy and well organized shopping experience. The only difficulty was that I had to assemble all the furniture myself. It's not easy for one person to put together a queen size bed and armoire alone. Also, the dresser seemed to have 100s of pieces, which was overwhelming. But overall, Ikea was a great option for inexpensive, attractive furniture.

This whole experience was terrible. I went to the store which is laid out as a maze. I finally found the area I wanted. I picked out a table and legs (you buy them separately). The sales guy checked his computer and told me they were in-stock. Then you go to the self-serve warehouse to pick them up. I couldn't find the legs in the warehouse. I finally found a warehouse guy to help and he told me the legs were out of stock. So I bought the table top and went home. I then ordered the legs from their website (cost me an extra $20 for shipping). The legs showed up weeks later. One leg was missing its hardware. I called customer service and they promised to send out replacement hardware. Waited weeks again and no hardware showed up. Finally, I drove back to the store (which is about an hour from home) and bought a different leg. I figured out that it used the same hardware. I threw that last leg in the trash and kept the hardware. I finally got my table.