CINCINNATI BELL WIRELESS

unknown

Installation was approximately October 2015. Fiber OPtics only installed to the street service coming into the house is copper. Thecnician stated that wouldn't be a problem. Technician left without completing the service. RE: remotes were not set up, and we later determined the speed of service didn't change from standard to fiber optics. The net result was the tv menu took several seconds to load and occassionally timed out/stalled in the middle of a show. recording is intermittent too. A few week later I stopped by the store to see an example of how the service should function. Sales associaed confirmed there were issues with our installation and sent another technician out . The technician proceeded to install in a different manner. Left with the speeds still the same. We continue to receive service that is no way resembles fiber optics. I called technical support to discuss and they said they didn't see any issues. Speed tests have always supported that fiber optics was not meeting expectations (or even half the speed). 02/25 I stopped in the store to cancel my TV service and was going to keep the internet and ask for help. Sales Associate Cancelled tv Service and said that no monies paid for future services woiuld be refunded even if it was bad service. I determined it was good business cancel all services and look for a more responsive and professional service. Cincinnati Bell still owes me for monthly prepayment.