Bone Dry Roofing & Masonry - Cincinnati

Cody was very thorough when he visited the first day; lots of info that no one else offered. He responded very quickly to texts and emails and the crew arrived on time and got the job done in about 7 hours. Everything was cleaned up 100% and the roof looks great!!! No more leaks, new skylight, and they come back every 5 years to replace a few things that wear out and make sure it's holding up. Best in town.

Excellent service, came when they said they would. Cleaned up all materials used.

The entire team was prompt, professional, and fantastic!

This company a communication nightmare. Initially everything went well for them to get my business an do the work. After that when they had done most of the work and could collect their money things completely fell apart. The cracks in professionalism started when they were doing the work. When they said they were going to be done I asked about the rain caps and moisture barrier that was also supposed to be done. The guy in charge on site said "someone else" handles that and he doesn't know. Bad sign! After a couple of weeks and me calling them they finally finished the rest of the work. Between that time I was contacting John, who I originally made the plans with. I asked him about the cricket they were supposed to rebuild as part of the plans. He said it was in bad shape, but may not need to be done. I responded and mentioned that I would probably want it done anyway, but got no response from John on whether they would do it or not. The "other guys" came and did the moisture barrier and rain caps, but didn't talk to me or follow-up. I contacted John again about the cricket. Again, no response. Then another problem, I set up financing with them and the loan was for the quoted price, but actual work was about $2,000 less because they didn't need to tear out the whole Chimney. Problem was that Bone Dry took the whole loan amount and not the final cost. So I'm left owing $2,000 more to the finance company than the job cost! I call Bone Dry and tell them not only about John's lack of communication, but also the missing $2,000. They say they should have sent me a check, but some error caused them to miss it. I'm skeptical. Also, they assured me that John and the general manager would be told about the communication problems and I would be contacted. Still never heard from anyone. Then, guess what... another problem!! The check they sent to me was not enough money based on the loan and invoice they finally sent me. I call them and I'm told there was a SECOND invoice for the water seal only that they forgot to send me, and that's why I didn't get the amount I thought I should. Sure would have been nice to have been told that months ago!!! Then when I ask why nobody called me again, I'm told that John did call me. Only I never talked to him, nor do I have his phone number or any voicemails from him on my phone. Maybe he talked to another customer and got me confused, but he didn't talk to me and the person I was talking to didn't seem to care too much about following up on that. She was apologetic about the whole thing, but the damage was done. I wish I could comment on the quality of work, but only time will tell on that issue. Pretty much everything else was a disaster, so I would recommend going with another company that can give a little more personal attention and doesn't pretend you don't exist after they get their check.

The workmanship is perfect, I did not have any complaint with that. It was the brick I chose not matching the brick that want I to use. There was a problem with discoloration of the brick. I thought that the rain was gonna wash it off but it didn't. I call them. All communication was coming from me, they don't return phone call. Finally got a hold of them and they said they will re-stain the brick. I was scheduled on the end of June and still have not come out to fix it.

The initial response by the estimator John was very good. There were some hiccups in getting the job scheduled, but once that was done everything went very well. The workmanship was excellent and the guys did a great job of cleaning up. I plan on having them back for more work in the future.

Replaced 25 coursers of brick and chimney cap to repair leaking chimney as well as repaired a leaking hole in the roof. $4500 for chimney and $1500 for roof.

They did a great job by repairing a poor quality flashing job that the previous owner had performed by another roofing company.

They did an excellent job

Very professional in preparation, explanation of services, and in execution. Gave a very thorough explanation of how their roofing company would replace the roof. Completed the job smoothly, cleaned up well.

They did a fine job. I have not had any problems since and I would use them again.

Our shingles were at the end of their 25 yr life. Roof was not leaking but wanted to avoid the chance. Big roof took 42 square of shingles. Complete tear off and replace/install in one day. No damage to landscape or house. Added ridge vents which we did not have at the time. Kept us up to date all day as they worked with pictures texted to our cell phones. Biggest plus was that John (estimator) worked with our insurance company and as a result we paid a fraction of the out of pocket costs. Overall a great job. Excellent communications. We checked with a couple of other roofers and their estimated costs were higher than Bone Dry. One other estimator didn't even get on the roof to look at its condition. These outfits also told us some things that were not quite correct after talking with Bone Dry. Neither offered to work with our insurance company. If you need work on your roof at least have Bone Dry give you an estimate.

Great, start to finish.

I honestly have to say I've never worked with a company as great as Bone Dry. They truly seemed to care for me as a customer. If you're looking to have your roof replaced, you need more than 1 quote so please give this company a call!

I was very impressed with their work and follow up. How many companies do an inspection immediately following the job to ensure you are satisfied. In addition, I received text updates including pictures while the roof was being done. Great communication, great people, and a great warranty. I highly recommend Bone Dry Roofing.

They did an excellent job. I will definitely recommend them and absolutely use them, again.

went well and done on time

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It went very well, looks good. The workers were very efficient in what they did and took measures as to not damage windows/doors and landscaping. They did a very good job cleaning up.

Roofing was not done to specs stated in the warranty, leaving the possibility that the warranty will not be honored in the future according to the roofing manufacturer. Although company representative came for a walk-around a week after the job was complete, issues raised were not addressed. An attempt to raise concerns about large gaps in wood under shingles resulted in assurances that this was standard practice, although the warranty from the manufacturer stated otherwise. Phone calls and emails to company management went unanswered.

Like a dream. Every person I had contact with, in person or by phone, was professional, polite, and knowledgeable. I'll hire them again when it's time to do the house roof.

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they did a good job!!

Bone Dry did a great job with my roof cleaning. They arrived on time and my roof color has returned to its light red shade versus the gray-black color it was before. To me, it was well worth the cost and I very happy with the results. I have used Bone Dry in the past and will continue to use them, because of their professionalism, punctuality, cost, and quality of work.

Once Bone Dry committed to doing the work, it went well. They acted as if the jobs were too small for them. Note--they installed my roof and previously cleaned/sealed the chimney.