Aqua-Tech Pools
About us
We are a family owned & operated swimming pool builder with over 37 years of experience. Not only do we specialize in pool installation and design, but also pool repairs and maintenance. Let our team guide you through the process of owning and maintaining a pool. From pool construction to upkeep, we take pride in providing the best in customer service every step of the way. We only use high quality materials and products that we've personally tested. Our projects are backed with a 2-year workmanship warranty. Call or stop by for a free consultation today!
Business highlights
Services we offer
Fence Installation, Filter Repair, Heater Repair, Landscape Design, Motor Repair, Pool Care, Pool Cleaning, Pool Closing, Pool Cover Installation, Pool Cover Repair, Pool Installation, Pool Opening, Pool Renovations, Pool Repair, Pump Repair, Variable Speed Pumps, Water Analysis
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 6% | ||
| 6% | ||
| 6% | ||
| 6% |
"[Member Name Removed], Thanks for the review! We are pleased that you are pleased! Our customers mean so much to us and we appreciate the feedback. :)"
The first thing I noticed when I inspected their work was that they hadn't fully closed the pump and filter. The drain plugs had been left in on the pump basket, as had the sight glass and pressure gauge. I removed these myself. The pump had also been left on and quot;wasteand quot; and not and quot;close.and quot; Minor things.
What worried me more was when I inspected the exhaust tubes. Three of the four had anti-freeze in them, but one was completely empty. In the past (with the other company), all four had visible anti-freeze in them. When I called to ask about this, I was told the anti-freeze wasn't necessary because all the water had been removed, and the anti-freeze was only a precaution. I expressed concern and was told someone would stop out that day and check it out, and call me.
By the time I got home after work, no one had called and the exhaust tube was still empty. Since I had been assured over the phone that Aqua-Tech would repair any damage that might occur over the winter, I went ahead and put the pool cover on. I would have rather had the extra assurance of the anti-freeze, however, and I feel like Aqua-Tech didn't care about my concerns and just blew me off.
"While we always welcome constructive criticism and input from our customers, this is a situation that has been poorly misconstrued by [member name removed]. When [member name removed]called in with his concerns, he spoke with our service manager who has been with us for over 17 years. He assured [member name removed] that we had applied antifreeze to all the lines but that it does not always stay at the top of the gizmo where it is visible. He explained to him that we use an industrial high pressure air compressor which does blow all of the water from the lines. Our service manager offered to come back over and personally look at the pool to make sure everything was ok. He called [member name removed] the morning of 9/26 and got no response. He went that same day to look at the pool and all gates were locked and no one was home. We never received a call back. With regard to the pressure gauge and site glass: we purposefully do not remove these items as it exposes the gaskets and o-rings to air and can cause them to deteriorate over the winter. This was [member name removed]first time utilizing our company to perform a service but he never inquired about the specifics of what equipment we take off and/or leave on. We are very good about taking specific instructions if people want something out of the ordinary done. He never indicated that he wanted his pressure gauge and site glass removed. It is also our standard procedure to leave the multi-port valve in the waste position so that in the spring the system does not unintentionally get turned on with the valve in the "closed" position and run causing the motor to burn. Our service crews do have reasons for the way they do things, which is acquired over many years of experience. [member name removed]has unfortunately left a skewed representation of our services based on insufficient knowledge without ever having given us a fair opportunity to share an explanation."
It is now mid-Sept and vacuuming to waste and refilling the pool has become time consuming and expensive. I called Aqua Tech on 9/17 to express my concern and frustration about closing the pool under these conditions (we had scheduled Aqua Tech to close the pool on 9/18). Sean (service tech) would come out that afternoon to see if he could help.
When I hadn't heard anything, I called and spoke to Ashley on 9/19. She informed me that Sean had been out to our pool that morning and he swept the debris over to the main drain at the bottom of the pool and installed the and quot;eyeballsand quot; into the jets as they are *necessary* for water circulation. We also re-scheduled the pool closing for the next day 9/20. I expressed my gratitude for all their help. After all, I had been a loyal customer for 5 years and spent a lot of money in their store. I thought we had a good business/customer relationship.
However, our conversation continued: I told her that 1) the service tech who replaced the sand did not make the and quot;eyeballsand quot; sound all that necessary and 2) I'm frustrated that there was still debris coming from the jets unless we vacuum to waste. I told her, rather calmly in fact, that I feel like we were sold a service we did not need. At which point she told me I was being aggressive and she didn't like my tone. She did ask, who else has worked on our pool and I told her and quot;no one else.and quot;
That phone conversation ended at 12:45pm. Ashley called back at 2:55pm to inform me that they will NOT be closing our pool, ever again. Because of my and quot;tone and aggressivenessand quot; they don't want my business anymore. Again, we had been a loyal customers for 5 years, spent lots of money in their store. One snafu and instead of trying to make it right, they drop us AND at a time of year when they know it will be well into October before we can get another pool company to help us close.
Don (owner) or Adam (Don's son) were on-site every day to supervise and inspect the work. Don called me regularly before, during and after to check in and make sure I was happy. The quality of the work and products is very good. Every subcontractor that they brought in did a great job and many have worked for Don for a long time.
We had some confusion on whether we ordered fountain sprayers on the pool, but I didn't notice this until the lines had already been back-filled. Honestly I forgot about them--it was my wife and son that finally noticed. It wasn't on our final paperwork so they would have been well within their right to say 'sorry' at that point. But instead, Don and Adam came out on Saturday morning, dug up the lines and installed the sprayers themselves. I don't think most companies would go this far to make a customer completely happy.
I'd recommend Aqua-Tech to anyone that's looking at getting a pool.
"[removed member name], Thank you so much for your wonderful review! We can't tell you how happy it makes us to hear that our customers are happy! Reviews like yours are so helpful and really make a big difference to future potential clients. Thanks again for your kind words! Sincerely, Ashley Arnold (Don's daughter and Office Manager of Aqua-Tech Pools)"
"Unfortunately, this is a very unfair and skewed portrayal of what actually happened with this project. We acquired the Member's as a customer after they purchased a home with an existing pool that we did not build. The existing liner and equipment had not been cared for over the years and, as a result, were in need of a lot of attention. For the first few seasons we did primarily maintenance like cleaning and just keeping the pool up and running until the Member's were ready to do some major overhaul work. This year they contracted with us to replace the liner in April. That contract scope of work included: tearing out the old liner, a free upgrade to a 28 ml liner, minor patching to the bottom and the replacement of bottom drain covers, skimmer covers, etc. About a week before we were scheduled to do the job, we did realize that the liner order had gotten lost in the shuffle and we did not have it in hand. We were very honest with Mrs. Curt and let her know up front and we paid an additional cost out of pocket to expedite the receival of the liner to meet the promised deadline. Mrs. Curt had a birthday party for her son arranged and wanted the pool totally done and operational by that date. As we started the liner replacement process, the Curts began tacking on extra work that was not included in the original scope of work. They asked us to replace the Step Strip Kit, replumb the suction line to their non-working Polaris cleaner and repair their heater. These were all requests made by Mrs. Curt verbally to go ahead and do. In the interest of meeting her desires as well as the son's birthday party deadline, we worked very hard to get the pool liner done and get all of the equipment up and running. We also added chemicals, including salts to get the salt system up and operational so the pool would be ready to go for the family to use. So there did end up being additional charges on top of the original liner replacement contract because we used a lot of extra labor, plumbing parts, and chemicals. When we complete our projects, we do call the customer and ask them how they would like to take care of any remaining balances. Mrs. Curt gave us a credit card and we placed the balance of the liner replacement with the additional ($249.66) for the items required to complete the job. After this, we returned on a totally separate service call to replumb the Polaris suction line per Mrs. Curt's request. We charged this as well - total ($478.69). All told, the extra expenses that were not on the original liner contract totalled $728.35, not $1000 as Mrs. Curt implies. Mrs. Curt has since refused the $478.69 charge on her credit card for work that was done and parts that were used. So we are out that expense for services rendered. We try to be as up front and honest with our clients when we agree to do work, letting them know of any extra costs that we might encounter. We do not tack on additional costs or try to hike up bills deceptively as Mrs. Curt has so portrayed. If anything, Mrs. Curt's actions only validate the need for small businesses to protect themselves from clients who ask for work to be done on the fly and then refuse to pay for the very work they requested."
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"We would like to apologize for your bad experience. We do have a voicemail system and check messages and emails daily. During early spring months we are always on the lookout for leads and try to be as prompt as possible with our responses. I was curious about your complaint as you'd mentioned that you filled out a "web-form" requesting a quote. Our website, does not have such a feature. Is it possible that you were trying to contact another company? I can assure you that we value every customer, new and old and are always trying our best to be as timely as possible. Nonetheless, we will certainly take your comments and continue trying to provide the best follow up service possible to all of our clients. If you are still looking for a pool company, we would gladly speak to you or come to your home. Sincere Regards, AquaTech Pools"
Licensing
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