Aqua-Tech Pools

"[Member Name Removed], Thanks for the review! We are pleased that you are pleased! Our customers mean so much to us and we appreciate the feedback. :)"

"While we always welcome constructive criticism and input from our customers, this is a situation that has been poorly misconstrued by [member name removed]. When [member name removed]called in with his concerns, he spoke with our service manager who has been with us for over 17 years. He assured [member name removed] that we had applied antifreeze to all the lines but that it does not always stay at the top of the gizmo where it is visible. He explained to him that we use an industrial high pressure air compressor which does blow all of the water from the lines. Our service manager offered to come back over and personally look at the pool to make sure everything was ok. He called [member name removed] the morning of 9/26 and got no response. He went that same day to look at the pool and all gates were locked and no one was home. We never received a call back. With regard to the pressure gauge and site glass: we purposefully do not remove these items as it exposes the gaskets and o-rings to air and can cause them to deteriorate over the winter. This was [member name removed]first time utilizing our company to perform a service but he never inquired about the specifics of what equipment we take off and/or leave on. We are very good about taking specific instructions if people want something out of the ordinary done. He never indicated that he wanted his pressure gauge and site glass removed. It is also our standard procedure to leave the multi-port valve in the waste position so that in the spring the system does not unintentionally get turned on with the valve in the "closed" position and run causing the motor to burn. Our service crews do have reasons for the way they do things, which is acquired over many years of experience. [member name removed]has unfortunately left a skewed representation of our services based on insufficient knowledge without ever having given us a fair opportunity to share an explanation."

"[removed member name], Thank you so much for your wonderful review! We can't tell you how happy it makes us to hear that our customers are happy! Reviews like yours are so helpful and really make a big difference to future potential clients. Thanks again for your kind words! Sincerely, Ashley Arnold (Don's daughter and Office Manager of Aqua-Tech Pools)"

"Unfortunately, this is a very unfair and skewed portrayal of what actually happened with this project. We acquired the Member's as a customer after they purchased a home with an existing pool that we did not build. The existing liner and equipment had not been cared for over the years and, as a result, were in need of a lot of attention. For the first few seasons we did primarily maintenance like cleaning and just keeping the pool up and running until the Member's were ready to do some major overhaul work. This year they contracted with us to replace the liner in April. That contract scope of work included: tearing out the old liner, a free upgrade to a 28 ml liner, minor patching to the bottom and the replacement of bottom drain covers, skimmer covers, etc. About a week before we were scheduled to do the job, we did realize that the liner order had gotten lost in the shuffle and we did not have it in hand. We were very honest with Mrs. Curt and let her know up front and we paid an additional cost out of pocket to expedite the receival of the liner to meet the promised deadline. Mrs. Curt had a birthday party for her son arranged and wanted the pool totally done and operational by that date. As we started the liner replacement process, the Curts began tacking on extra work that was not included in the original scope of work. They asked us to replace the Step Strip Kit, replumb the suction line to their non-working Polaris cleaner and repair their heater. These were all requests made by Mrs. Curt verbally to go ahead and do. In the interest of meeting her desires as well as the son's birthday party deadline, we worked very hard to get the pool liner done and get all of the equipment up and running. We also added chemicals, including salts to get the salt system up and operational so the pool would be ready to go for the family to use. So there did end up being additional charges on top of the original liner replacement contract because we used a lot of extra labor, plumbing parts, and chemicals. When we complete our projects, we do call the customer and ask them how they would like to take care of any remaining balances. Mrs. Curt gave us a credit card and we placed the balance of the liner replacement with the additional ($249.66) for the items required to complete the job. After this, we returned on a totally separate service call to replumb the Polaris suction line per Mrs. Curt's request. We charged this as well - total ($478.69). All told, the extra expenses that were not on the original liner contract totalled $728.35, not $1000 as Mrs. Curt implies. Mrs. Curt has since refused the $478.69 charge on her credit card for work that was done and parts that were used. So we are out that expense for services rendered. We try to be as up front and honest with our clients when we agree to do work, letting them know of any extra costs that we might encounter. We do not tack on additional costs or try to hike up bills deceptively as Mrs. Curt has so portrayed. If anything, Mrs. Curt's actions only validate the need for small businesses to protect themselves from clients who ask for work to be done on the fly and then refuse to pay for the very work they requested."

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