Miami Valley Roofing & Restoration LLC

"Dear Dustin, We are incredibly grateful for your fantastic 5-star review of Miami Valley Roofing & Restoration. Your feedback means a lot to us, and we're thrilled to hear about your positive experience with Anthony and our team. Knowing that you found our service knowledgeable, friendly, and helpful is truly rewarding. A special thank you for sharing photos of your beautiful home with the new roof. It's always exciting for us to see the transformation our work brings to homes like yours, and these images are a wonderful testament to the quality and care we put into our projects. Your detailed account of our process, from the initial inspection to the careful completion of your insurance approved roof replacement, is greatly appreciated. We're glad that our efforts in ensuring everything was protected and finished on time made a significant impact. Hearing that you are incredibly happy with the new look of your roof and would highly recommend our services is the highest praise we could hope for. Thank you once again for choosing Miami Valley Roofing & Restoration for your roofing needs and for taking the time to share your experience. We are here for any future projects or assistance you may need, always striving to provide the best service in roofing, siding, and gutters in Ohio. Warm regards, The Team at Miami Valley Roofing & Restoration LLC"

"Thank you so much for taking the time to share your positive experience with Miami Valley Roofing & Restoration. It's fantastic to hear that Zack was able to assist you effectively in choosing the perfect roofing and siding for your home. We always aim to be readily available for our clients, and I'm glad this was your experience. Your feedback about working with Diego and his team is particularly appreciated. Their dedication to meticulous work and pride in their craftsmanship is a cornerstone of our service ethos. It's heartening to know that their efforts have not only enhanced the solidity of your home but also its aesthetic appeal. Receiving compliments from friends and neighbors is always a great indicator of a job well done, and we're thrilled that our work has contributed to this. We're committed to maintaining the high standard of service you experienced and hope to assist you and others in your community in the future. Thank you for recommending us – it means a great deal to our team. Please feel free to reach out for any future projects or needs."

"Thank you for your excellent feedback regarding your recent experience with Miami Valley Roofing & Restoration. It's great to hear that our team's commitment to timely and well-executed work met your expectations. Our goal is always to deliver top-quality service in a timely manner, and I'm glad we achieved this with your project. I'm also pleased to know that we could assist you effectively in navigating the insurance process. Ensuring that our clients receive the maximum benefit from their insurance coverage, while minimizing out-of-pocket expenses, is an important aspect of our service. Your willingness to consider us for future projects is the highest compliment we could receive. We look forward to the opportunity to work with you again and are here to assist with any of your roofing or restoration needs. Thank you for choosing Miami Valley Roofing & Restoration, and for taking the time to share your experience. Your satisfaction is our top priority."

"First and foremost, I want to extend my sincerest apologies for the frustrations and inconveniences you've experienced. At Miami Valley Roofing & Restoration, we take such feedback very seriously, and I personally assure you that your concerns are being addressed with the utmost urgency. Regarding the issues with workmanship, particularly with the vents and the lower pitch roof, I want to acknowledge that the situation we were unable to evaluate the inside of the roof at the time of replacement, however where there was a concern we were quick to correct the situation. We strive for excellence in all areas of roofing. We had no issues with the lower roof, the prior roof that was installed was installed incorrectly and was not the proper product to use on your particular roof. Changing out the system posed some difficulties but we were able to complete the replacement and provide a warranty. The issue that was not sent was not related to the roof, but the siding. We are happy to assess and evaluate and even temp in a repair to ensure to water intrusion, however after communication was made with the homeowner they did allow us back on the property. It is hard to warrant our work or offer solutions when we are not able to Assess the property. I apologize that it is your perception that it was 2.5 weeks but our records indicate it was not that long. Your feedback is invaluable to us, and I thank you for bringing these issues to our attention. We are dedicated to improving and ensuring that our clients have a positive experience with our company."

"Thank you so much for your positive review and for recommending Miami Valley Roofing & Restoration. It's wonderful to hear that you were satisfied with our customer service and the efficiency with which we managed your project. We understand the importance of timeliness, especially in situations like yours where selling a house is involved. I'm glad we could meet your needs effectively. Your appreciation for our team's knowledge in working with insurance companies is greatly valued. We always strive to make the process as seamless and beneficial for our clients as possible, and it's rewarding to know we achieved this for you. Hearing that you were impressed with the quality of the roofing work we completed is the icing on the cake for us. Our team takes great pride in delivering high-quality workmanship, and feedback like yours reaffirms our commitment to maintaining these standards. Thank you again for choosing us for your roofing needs. We're here for any future projects you or your acquaintances might have, and we look forward to the opportunity to serve you again."

"Thank you for taking the time to leave such a positive review about your experience with Miami Valley Roofing & Restoration. I'm thrilled to hear that our team was 'on it' from the very start and that we were able to promptly address your needs following the storm damage. It's great to know that our approach in walking you through the process and setting clear expectations was helpful and that everything went as planned. Transparency and communication are key elements of our service, and I'm glad these aspects stood out to you. Hearing that our crew did an excellent job and completed the work efficiently in one day, along with thorough clean-up, is exactly the kind of feedback we strive for. We always aim to minimize disruption and leave your property as clean as we found it. Your recommendation means a lot to us, and we're grateful for your support. We're here whenever you or someone you know needs our services in the future. Thanks again for choosing Miami Valley Roofing & Restoration. Your satisfaction is our top priority."

"Congratulations on your new home, and thank you for sharing your experience with Miami Valley Roofing & Restoration. It's fantastic to hear that our team was able to go above and beyond to meet your tight timeline for the roofing work before your closing. We understand how critical timing can be in such situations, and I'm delighted that we were able to deliver as per your needs. Your feedback about our communication is highly appreciated. Keeping our clients informed every step of the way is a priority for us, and I'm glad you found our approach professional and thorough. It's our aim to provide a level of service that not only meets but exceeds expectations, and your comments affirm that we're on the right track. Thank you for choosing us for your roofing needs, and please know that we're here for any future projects or assistance you might require. We're grateful for your kind words and your recommendation. Your satisfaction is the best reward for our efforts."

"Thank you for your fantastic review and the 5-star rating! At Miami Valley Roofing & Restoration, we take pride in our team's professionalism, and I'm thrilled to hear that their courteousness and promptness stood out to you. Meeting deadlines is crucial in our line of work, and I'm glad we were able to complete your project on time. Your mention of our thorough cleanup is greatly appreciated. We believe that a job isn't finished until the area is as clean as, or cleaner than, when we started. It's important to us that we respect your property throughout our entire process. Your willingness to recommend us is the highest compliment we could receive. We're grateful for your support and look forward to providing the same high level of service to others in your community. Thanks again for choosing Miami Valley Roofing & Restoration. We’re here for any of your future roofing needs."

"I am truly sorry to read about your disappointing experience with Miami Valley Roofing & Restoration, especially in relation to the Angie's List deal. We aim to provide high-quality service to all our clients, regardless of the size or scope of the project, and it's clear that we fell short in your case. The lack of follow-up is not in line with our standards of customer service and professionalism. I deeply regret any inconvenience and frustration this may have caused you. It's important to us that all potential clients are treated with respect and their needs are addressed promptly and thoroughly. In light of the situation, I do want to iterate that there was no disappointment with it only being a repair, repairs are a part of our business and how we get to build long lasting relationships with our customers. Although it does not help the situation, I want to assure that an estimate was prepared and a scope of work was put together for this project, however it was never presented to you. This is where we dropped the ball and I do apologize for that. I appreciate you bringing this to our attention, as it highlights areas where we need to improve. I will personally ensure that such an oversight does not occur in the future. Continuous improvement in our customer interactions is crucial to us. While I'm glad to hear that you found a resolution, I am disappointed that we missed the opportunity to serve you. If you're willing, I would like the chance to discuss this matter further with you and see if there's anything we can do to make amends. I also would like to acknowledge that no payment was ever received on the Angies deal, it was only a promotion deal that was being ran."

"Thank you for taking the time to leave such a positive review of your experience with Miami Valley Roofing & Restoration. It was our pleasure to assist you, especially under the unique circumstances surrounding your roofing replacement. We understand that every situation is different and requires a tailored approach. I'm glad to hear that our team was responsive to your needs and able to provide you with reasonable and effective options. Working smoothly with insurance companies is a key part of our service, and it's great to know that we could facilitate this process for you efficiently. Your satisfaction and peace of mind are our top priorities, and hearing that everything was taken care of to your liking is the best feedback we could hope for. Thank you for acknowledging our efforts. We're here for any future needs or questions you might have, and we appreciate your recommendation. Your trust in our company means a great deal to us."

"Thank you so much for your fantastic review! At Miami Valley Roofing & Restoration, we're thrilled to hear that your experience with us was positive and straightforward, particularly in working with your insurance company. Simplifying the process for our clients is one of our key goals, and I'm glad we achieved this for you. It's wonderful to know that our crew's workmanship met your expectations and that you're pleased with the look of your new roof. Completing the job efficiently without compromising on quality is something we strive for, and completing your roof in just 1 ½ days is a testament to our team's dedication and skill. Your satisfaction means everything to us, and we're grateful for the opportunity to have worked on your project. Thank you for choosing Miami Valley Roofing & Restoration, and please don't hesitate to reach out for any future needs. We appreciate your support and are glad we could deliver a service that you're happy to recommend."

"Thanks for your review, glad we were able to wrap up this project quick for you!"