Archadeck of West Central & Southwest Ohio

The quoting process went quickly and was in line with other quotes. Tim suggested several things we hadn't thought of. Upon signing the contract he was very through on the plans and materials. The drawings were great and helped to speed us through the city permitting process. Weather pushed back our start date but was withing 2 weeks of his original estimate. The contractors were very good craftsmen and the finished deck is really good. The design is very solid and there is no movement under our feet.

Details above.  It was not what I expected.  Sadly, sub-par for a lot of promises.

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I highly recommend Tim Stephens and Archadeck.  Extremely honest and straight-forward.  His provides professional, knowledgeable, and dependable service.   I could not ask for better.  He gave me multiple recommendations on construction; he gave me a very wide choice of options on materials; he is very low pressure; he is very creative and knowledgeable; and has great credentials. He allowed me to easily make all of the choices, without pushing anything on me.  He was able to give me all of the pros and cons when I asked questions.  All I can say is.....use Archadeck and Tim.

They deconstructed the deck, took down the railing and disappeared for over two weeks now. We are still waiting for them to return. They have been slow in returning phone calls. When we finally spoke to Someone He claimed they could not work in the rain. It has not rained for three days now and there were days last week when it did not rain.
Because our deck is on the second story and has no railing, it is unsafe to use.
In summary, they have been very unprofessional and a huge disappointment. I highly do not recommend them to anyone.

It was a slow project. The quality of the finished deck is very good, but the overall length of the project took longer than it should have. The workers were professional, but were working on another job simultaneously, which slowed down the work on our project.

Tim and his crew at Archadeck did a quality job.  We are very pleased with the finished project.  It was a big job since the roof they put on the deck was very high.  Tim gave us good suggestions at the start and was willing to answer any of our questions along the way.  The low score on punctuality was because when we first met with Tim in July of 2014 and we were told that they could start mid to late September.  This was fine with us, but in reality they didn't get started until after Thanksgiving.  It was very frustrating to us to be told they would show up at a certain time and then not do it.  We would have to call and would always be given an excuse of some kind.  I understand a few delays, that will happen when working outside, but it went on for over two months.  Then they were hampered with a problem finding people to work on the job, so it took longer that it should have to complete, finishing up around mid April.  Our hats go off to Darryl, the one man who worked through all kinds of weather and having to often work all alone.  He was always there and worked so hard from start to finish.
All that frustration with starting and the slowness of the work aside, they did a great job and we are very pleased with the final result and have spent much time enjoying our beautiful deck and patio.  However we probably would not hire them again because of the frustration we experienced.

This is the second time in about 20 years that we have used Archadeck for a home improvement project, and although the local franchise is now under different ownership, the end result was the same:  A beautiful, custom-designed and well-built project that we are proud of and meets our living needs even better than we expected.
I'll get the bad news out of the way first, though:  Custom construction is nothing like buying something from the big box store and bringing it home; there are just too many unpredictable variables in play, especially around timing.  Due to weather and delays on previous commitments, our project took five months to start and three months to complete, and the waiting became frustrating.  Once our crew started our project, though, they were almost exclusively dedicated to it through its completion, and made steady progress.  We paid a quarter of the total cost at the initial signing, but I'd suggest negotiating that payment down to shift more of it toward the work once it is actually in progress.
Archadeck really specializes in creating beautiful, interesting, and functional customized designs, and the company has an incredibly rich experience and design portfolio to work from.  Tim listened really, really well to our desires for the project, how we wanted to use it, and the problems we had experienced with the existing structure, and presented us with a design that addressed all of that as well as suggesting features and options that we hadn't thought of.  Ultimately, the cost was at the upper limit of our budget, but the design was very compelling.  As a sanity check, we also got a quote from another large local home improvement builder, and got similar numbers for what we felt was a much inferior design -- basically a prefab Florida room and deck.  The price still feels a bit high, but as a premium for excellent design and quality it seems well worth it.
Actual construction went pretty smoothly and steadily, but seemed slow and meticulous at times.  The two-man crew generally paid careful attention to detail, including the quality of materials, and I was very impressed with their expertise and workmanship.  They accommodated all of my requests along the way, and made sure that everything was done the way we wanted it.  In the end, everything appears to be very well made, using high quality materials, and is backed by strong warranty from a strong company.  We are absolutely delighted with our purchase.

We signed the contract for this project on 5/8/2014.  The 20-plus weeks that followed were frustrating to say the least and, due to our experience, we would not in good conscience recommend  Archadeck. We were told that they had several crews working for them,  and work on our project should start in approximately 6 to 8 weeks.  After 8 weeks and hearing nothing, we called Archadeck on 7/8/14 and were told construction would possibly start in two weeks.  Two more weeks passed,  heard nothing. On 7/24/14 we called again for an update and were told our crew was delayed on a current job due to weather and it would be another two weeks, but we were next on the schedule. Almost three more weeks passed,  we called again on 8/12/14 and were told our crew was still not done with their current job, but another crew may be able to start our deck.  Two weeks later, on  8/28/14, the post holes were finally dug. The deck framework was not done until the week of 9/15, and the rest of the deck was not finished until 9/25/14. We’ve done many home improvements over the past twenty years  and this experience was the worst.  Although the workmanship was fine when the deck was finally completed, communication from Archadeck throughout the project was fair/poor at best.   We spent a sizeable amount  of money on this project and feel that Archadeck should have been in contact with us to keep us updated on the project, instead of us having to continually call them to see what the delays were.

While she was very nice, I had called and emailed and it took several weeks to receive the estimate.  I felt the quote also was high.

I was pleased with the friendliest interaction we've had but I haven't experienced the final work and the products yet. They came out and gave me an estimate, took measurements, and discussed options then we went to their office to look at the architectural design that he came up with and actually today we're going to where they buy their pavers from. We decided to add something to it so no problem is coming out next week to give us cost of adding some stairs to location we were thinking of and we put a third down on the work to secure their services on time on  August. We were happy with it. I would certainly highly recommend them. I would use them again in the future.

The deck is made of a composite material so it is very low maintenance; which is what we wanted.  It was expensive due to this, but we knew that going in.  Tim has great ideas and works within the budget that you set with him at the initial meeting. The construction crew consisted of two men who were so professional you did not even know they were around. I would highly recommend consulting with and using Tim and Archadeck.

We are very happy with the finished deck. It's safe, sturdy, and attractive. The quality and workmanship was very good. The only disappointment was how long it took. We put down our deposit in April 2013 and work didn't begin until August 2013. It took approximately 6 weeks to complete the deck and repair rotted cedar siding they discovered during the construction process.

I am very pleased with it. They were very punctual and tidy. They listened to me when they designed it and constructed something that perfectly fit what I was looking for.

THIS IS AN ADDITIONAL SERVICE THAT THE COMPANY PROVIDES. THIS PRODUCT IS SUPPOSED TO BE ONE OF THE BEST ON THE MARKET FOR MAINTAINING THE LONGEVITY OF DECKS. SO WHILE IT MAY BE A BIT PRICEY, I AM WILLING TO PAY THE EXTRA FOR THAT REASON, AND ALSO TO HAVE IT APPLIED BY A PROFESSIONAL.