J & R Contracting Co Inc

My elderly mother has been strung along for over 5 months since paying a 50% deposit in May. She hired them to fix a big hole in her roof after a storm knocked a tree into the roof. It seems they take advantage of those who are older and perhaps more trusting. Each time she calls them they promise to call her back later that week with a start date. This has been happening for months. Meanwhile there is a huge gaping hole in her roof as winter approaches. Empty promises to complete a job won’t keep her warm and dry in the cold northern Ohio winter. I only wish she had pulled me into the process sooner - there is a similar review about them struggling along another older customer. I would have told her to run and find someone else. We just had our entire roof replaced and received 5 estimates. All of them said they would be able to start work within a month. We ended up going with a company that fit us in within three weeks and did an excellent job and was very responsive. This is not the case with J & R. Unfortunately, my brother and I are now seriously looking into taking formal action to find resolution. I will update this review should things change.

They were easy to work with, well- priced, and professional.

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iJerry Lagger:
1. Inspected all areas from which the water could have come before he diagnosed a drain backup.
2. Crew pulled up carpet and tiles in flooded area to make sure water was not coming up through the floor. (I live in a bi-level home)
3. Sucked up remaining water, cleaned and sanitized the affected areas.
4. Set up dehumidifiers and fans to dry out the affected areas.
5. Returned next day to remove equipment.  Inspected affected areas to be sure it was dry.  Cleaned up.
I was very impressed with all the cleanup work they did both during and after the job.  Jerry and the crew (Travel, Sean, Dan) were professional, respectful, had good senses of humor, worked quickly and efficiently.  I had a similar flood several years ago and the cleanup crew charged me a huge amount of money and did poor quality work.   I wish I had known about J&R back then. 

This was a long, drawn out project in which after the first several months, I had contact w/ the company owner who was kind, very helpful, as well as professional. Work was done on a damaged vacant property that I had planned to sell after repairs. J&R Contracting was professional & thorough, and responsive to my calls and questions. At times I felt I was not kept apprised of what was being done as situations occurred, and when called, "builders jargon" was used so I did not fully understand what was going on. I had to call and find out in retrospect @ times receiving shocking information. They have a customer representative with whom I worked toward the end of the nearly year & a half that they worked on my property. The house was found to have termite damage far worse than original estimates. Ultimately, the cost became so absorbitant that I auctioned the house for less than i put into it for repairs.

They were my insurance contractor, and it was a very bad experience.  Most of it was shoddily done and since I held payment because the problem was not fixed, they are suing me. It was about a 6 month process, and I was out of the house for those 6 months. They are billing me for about $8000 and the insurance covered $24000. There were a few things that they did very well, and the rest was bad.

Since the closing and J and R was paid, they have disappeared. They at least responded to my calls and made excuses for awhile. They now refuse to respond to any of my communication. They will not complete the job.

It was a good experience.

unknown

good except he could have called before coming over

Around Thanksgiving we discovered we had an area that had rotted at the
base of our kitchen wall and floor next to the door to our garage. It
had been hidden by a cabinet and insulation in the basement. Jand R was
the second contractor we consulted. The first company had concluded
that we would need to redesign the garage roof at a tune of $10,000. By
the time we called Jand R it was Dec 3 and we still didn't know what
we were going to find once we got into the wall. We were expecting a
houseful of guests within 10 days. Jand R was such a blessing to work
with.They came out within a few days, correctly diagnosed the cause,
said they thought there was an effective alternative plan, and promised
to get it done within a few days of my guests' arrival. Their team of
workers showed up right on time, tore back the vinyl siding, roofing,
gutter work, rotting boards along the top of the basement wall. They
taped off the rest of the house from the kitchen which really minimized
mess. They worked efficiently, pleasantly, and did quality work, and
cleaned up the worksite at the end of each day. Their foreman was easy
to get a hold of. I went up to their office in Sylvania to choose the
flooring - they were a big help with that. Initially, the contractor
thought we wouldn't need to replace the kitchen floor, but the rotting
was more extensive than under the cabinet. Still, they completed the
work well before my guests arrived and I got a new kitchen floor for
less than half what the other contractor recommended. The rotting had
only been going on for about 8 years - right after we reroofed. So for
15 years that garage roof design had been adequate. The new larger
gutter trap had a pin hole drip we discovered within a few days of
installation. Called the foreman back up and he had someone out to fix
it within 2 days - no problems since and it has been 6 months. Can't recommend
them highly enough.
.

Mike is the president and he is a superb person. He makes sure that his crew is very professional and that they do an excellent job. They follow through and they only employ excellent subcontractors under them.

They were good, honest, prompt and clean. They came early in the morning and they were done when I came home later in the day. They have been great. The price also included some windows. I was very happy and I would absolutely use them again.

The painters were excellent. They were very careful in the house. They covered things. They cleaned up after themselves. Overall, I was quite happy. The man I had the contact with was a man named Jason Quinn. I think the price was on par. I did another estimate with someone else and I got pretty similar pricing. It was reasonable. It was a lot of money clearly to paint the whole area, but I thought it was reasonable. They were doing it in the time frame that I wanted it done and they were finished when I wanted it done.