J & R Contracting Co Inc

My elderly mother has been strung along for over 5 months since paying a 50% deposit in May. She hired them to fix a big hole in her roof after a storm knocked a tree into the roof. It seems they take advantage of those who are older and perhaps more trusting. Each time she calls them they promise to call her back later that week with a start date. This has been happening for months. Meanwhile there is a huge gaping hole in her roof as winter approaches. Empty promises to complete a job won’t keep her warm and dry in the cold northern Ohio winter. I only wish she had pulled me into the process sooner - there is a similar review about them struggling along another older customer. I would have told her to run and find someone else. We just had our entire roof replaced and received 5 estimates. All of them said they would be able to start work within a month. We ended up going with a company that fit us in within three weeks and did an excellent job and was very responsive. This is not the case with J & R. Unfortunately, my brother and I are now seriously looking into taking formal action to find resolution. I will update this review should things change.

They were easy to work with, well- priced, and professional.

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iJerry Lagger:
1. Inspected all areas from which the water could have come before he diagnosed a drain backup.
2. Crew pulled up carpet and tiles in flooded area to make sure water was not coming up through the floor. (I live in a bi-level home)
3. Sucked up remaining water, cleaned and sanitized the affected areas.
4. Set up dehumidifiers and fans to dry out the affected areas.
5. Returned next day to remove equipment.  Inspected affected areas to be sure it was dry.  Cleaned up.
I was very impressed with all the cleanup work they did both during and after the job.  Jerry and the crew (Travel, Sean, Dan) were professional, respectful, had good senses of humor, worked quickly and efficiently.  I had a similar flood several years ago and the cleanup crew charged me a huge amount of money and did poor quality work.   I wish I had known about J&R back then. 

This was a long, drawn out project in which after the first several months, I had contact w/ the company owner who was kind, very helpful, as well as professional. Work was done on a damaged vacant property that I had planned to sell after repairs. J&R Contracting was professional & thorough, and responsive to my calls and questions. At times I felt I was not kept apprised of what was being done as situations occurred, and when called, "builders jargon" was used so I did not fully understand what was going on. I had to call and find out in retrospect @ times receiving shocking information. They have a customer representative with whom I worked toward the end of the nearly year & a half that they worked on my property. The house was found to have termite damage far worse than original estimates. Ultimately, the cost became so absorbitant that I auctioned the house for less than i put into it for repairs.

They were my insurance contractor, and it was a very bad experience.  Most of it was shoddily done and since I held payment because the problem was not fixed, they are suing me. It was about a 6 month process, and I was out of the house for those 6 months. They are billing me for about $8000 and the insurance covered $24000. There were a few things that they did very well, and the rest was bad.