BENTLEY'S MOWING SVC

We used Bentley Mowing Services less than a month. The last time they mowed, they caused damage to a down spout on the house. My husband called to let them know about it and spoke to Mark Bentley, the owner of the business. My husband just wanted him to be aware of what happened. He didn't expect Mark to replace the down spout, he just wanted him to be aware of the damage in case he didn't know. My husband told him that if there was damage done just to let someone know about it because accidents happen, instead of not saying anything about it. Mark jumped down my husband's throat. He told my husband that they are not responsible for any items in the yard (a downspout really?) My husband told Mark his people should let him know about damage they cause. My husband was cordial to him. Mark was on the defensive the whole time he was on the phone to my husband. He wanted to be argumentative about the whole situation blaming us! He went down a list of things we shouldn't have in the yard, which makes his job harder. So instead of giving a form in the very beginning of his services we have to sign, etc. stating the very demands his services expect from his clients, he just insults you if you have a problem. My husband and I have no problem with the services he rendered, but if there is a situation that comes up, we found very quickly that the owner will not accept any responsibilty for his or his workers actions. He insulted my husband and made us feel like, "How dare we say anything about his business or his people!" This was not true. My husband told him if he were the one who had a business he would want his customers to let him know, so things could make his business better. Mark kept saying to him and once to me, "This is only a $25 dollar a week job!" Like we only mattered if we were paying him $60 per week, etc. That was very upsetting that he feels that his $25 a week customers are not as worthy as those who are paying more for his services. Our yard is exceptionally small, it takes 20 minutes from start to finish to be completed by his services. My husband and I are shocked by his behavior over a $5 item that we didn't expect anyone to pay for. If there was a minor incident acknowledgement of this small incident would have been fine. But when my husband calls to let him know, my husband was literally raked over the coals. Bentley Mowing Service will no longer be getting our business.