A-Z Plumbing & Drain Service Inc
About us
26 Employees. Cost is determined by the job. No travel charges. No additional charge for after-hours services. Award winning. Financing options for approved customers.
Business highlights
Services we offer
Residential and commercial plumbing, bathtubs, dishwashers, disposers, drain, faucets, filter installation, gas lines, grease traps, kitchen & bath remodeling., leak repairs, line jetting, main line excavations and repairs, rough-in plumbing, sewer cleaning, showers, sinks, toilets, video camera inspection, water heaters, water line repair and replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 11% | ||
| 5% | ||
| 3% | ||
| 7% |
"Our policy at A-Z Plumbing is to give customers a free in-home estimate before we do any work. Plumbers are the qualified personnel at our company to give estimates, not office assistants, and therefore we do not give over-the-phone pricing. Someone else called requesting service for this location and stated that the main shut off was leaking. However, after surveying the job, we gave the customer an estimate to remove and replace a pressure reducing valve, pressure test the line and set the pressure to 65 psi to accommodate the home. I'm not sure who Ms. [Member Name Removed] is as her name does not appear on the invoice, and she is not the person who requested service, however, the work we performed was priced at regular industry standards. As far as the "used car salesman" approach that you felt you received from our company, I would like to point out that since you called in for a different service entirely, it would have been extremely easy for said "salesman" to trick you into a doing a repair that you didn't even need. While I'm sorry you felt taken advantage of, even though the price was given before starting work, and the invoice was signed to the complete satisfaction of the customer, the issue of transparency perhaps lies in the question of who the actual customer is/was in this scenario. We appreciate your review of our company but would have preferred a phone call to perhaps discuss the concerns at hand, which apparently, at the time of service, were not an issue."
"[Member Name Removed] Woods-Clemens is a landlord with multiple properties that has hired us on several occassions to complete plumbing projects for her. Each time, as is our policy, we have given her a free estimate before starting any of the work and each time, after we have begun or even when we have completed the project she complains that we charged her too much. We are competitively priced and we do great plumbing work. The job Ms. Woods Clemens is referring to was labor intensive, took nearly an entire day (she even stated to me that she didn't realize it would take the plumber so long to complete) and was done skillfully and professionally, all with her approval and satisfaction. She even complimented us on the fact that we are always available on Sundays since she has a demanding work schedule and we always fit her in when she calls. I agree that it shouldn't take a week or more to get a copy of the invoice but also realize that when you are not at the property when we are at the job, there can be delays receiving paperwork. If she didn't think the price was a good one, she should have stated so before we started. Finally, the "problem" that she still has is not a result of our plumbing work but for a different property that we did not service."
Arrived according to scheduled time. Addressed the problem and was professional in doing so.
They are a great company.
Called A to Z Plumbing on Tuesday 8/5/14, I spoke with a woman that Identified herself as Charity. She scheduled an appointment for Thursday 8/7/14, between 12:00p.m. and 2:00p.m. I was told that there would be a $95.00 troubleshooting fee, which would be absorbed into the bill if I decided to have the work done. I told her that I also had a $55.00 coupon.
On 8/7/2014 at 2:00p.m. no one had shown up, so I called them and got Charity. Charity informed me that she was just about to call me, and the someone would be at my house between 2:00p.m. and 4:00p.m.
At approximately 3:30p.m. Mike showed up. Mike informed me that there was a $125 troubleshooting charge. I reminded him that Charity had told me that the troubleshooting charge was only $95.00. Mike responded agitated, "who is Charity, I never heard of a Charity". so I got on the phone and called Charity. After informing Charity of what Mike was saying, they both flip flopped. Charity told me that she meant "from" $95.00 to $125.00. so we finally agreed on $95.00. As I'm disable, I had my son take Mike upstairs and show him where we believed the problem was coming from. After his inspection, Mike informed me that the work would be approximately $425.00. Although I felt it was a bit much I figured, I needed the work done, and they would knock off the $95.00 for the troubleshooting and/ or the $55.00 for the coupon. I have no complaints about the quality of work. However, upon settling up, I discovered that I received no discount at all and was grossly overcharged. It's obvious that A to Z Plumbing is in desperate times to have to overcharge their customers. I only pray that things turn around so that they no longer have to take advantage of people.
Licensing
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