Modern Home Kitchen & Bath.

My bathroom remodel started on 3/14/2022 and I was told it would take 1 week to complete. The first issue was the wrong size shower door was ordered. I was told it would take 2 weeks to arrive and they would expedite the process. It took over a month for the door to arrive. I was then told that the installer was on another job and I would have to wait. (The job was paid in full). I also discovered a leak in my basement. I was told that this was our responsibility and "things happen". I had to call a plumber out and pay the invoice. The plumber said the installer did not tighten the pipes and it caused the leak. We were stuck with paying the plumber invoice. When he came to install the shower door they discovered that the wrong size shower door had been ordered AGAIN for the 2nd time. The installer tried to go Lowes and buy something to "make it work". This is very unprofessional and it doesn't live up to the companies reputation (so I thought). I explained to them that I wanted professional work because I paid professional prices. When I called the company to ask for updates on my shower door being delivered, they acted like I was bothering them. They never called me on their own with a update. They had no compassion, nor did they care that I had been waiting 3 months for something that was their mistake. My door was finally installed on 6/13/2022. 3 months for a job that was to only take 1 week. The company never called and asked was I satisfied with the work. No apology for my experience. NOTHING! I never spoke with them about my final issue because I was scared that my bathroom wouldn't be complete. The installer smoked marijuana at my home on two different occasions that I knew of. My children even smelled it. One of the times it was so bad my entire upstairs smelled like it and I had to leave my home. I work at a correctional facility and I was so scared that the scent would get in my clothes before I went to work. My husband didn't want me to say anything until the job was complete, because we didn't want any more issues with this company. My experience with this company was horrible and I pray you find another company for your needs. This was the 2nd time I used this company, and the first time was good. I'm so disappointed in my experience....I hope this helps someone!

From start to finish, we had a wonderful experience with MHKB. Going into a remodel during COVID was a bit nerve-wracking but Dave did a great job making us feel comfortable and confident and got things started in a timely manner. He was responsive to all of our ideas and helped us come up with a great design for our space. The contractors were professional and so kind to my 2 year old triplets I had running around. Aleesha was always available to help with any questions we had and any unforeseen circumstances that arose during the reno was taken care of quickly and professionally. We felt treated like family and recommended them to my parents who are now scheduled to have two of their bathrooms re-done by MHKB. Can't wait to use them again in the future! Always support local businesses!

Do yourself a favor and DO NOT USE this company! Their customer service is the worst I have ever experienced in all my years. Their design consultation was terrible and resulted in a shower design that is close to unusable. Additionally, they ignored my major concern and installed an incorrect platform which will lead to water leaking outside of the shower when used. Instead of making the necessary corrections as they claimed they would, they treated me with utter disrespect, with the attitude that I should shut up, and accept what I got. They required 100% payment in full prior to start of work. This should have been a red flag! It leaves the customer helpless when the work is not completed correctly or to your satisfaction...and this appears to be exactly what they want! They clearly have no interest in a job well done, nor do they seem to be concerned with my dissatisfaction with the finished product. The installation is a complete disappointment. The work included a custom made barn-style shower door which was installed backwards with the decorative feature facing the inside of the shower NOT facing outwards as intended. When this issue was brought to their attention, they acknowledged it was incorrect and said that most people wouldn't notice. Several attempts have been made to work with them to resolve these issues and to date they have done NOTHING to make this debacle right! The company has not returned phone calls and is not a reputable business. The only reason they earned 1 star in this review is because you cannot provide a review with the MINUS 5 star rating they deserve. Please be warned! Do not let this company take advantage of you!

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They came out when they promised, they were all professional, and the results are outstanding.

I was very pleased with everything that was done.

See above.