Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Pillar To Post Professional Home Inspection
Complete Home Inspection, Radon Gas Testing, Radon Gas Abatement,
About us
We are a locally owned Pillar To Post franchise. Pillar to Post is the best home inspection services in the industry ASHI member (American Society of Home Inspectors) NAHI member (National Association of Home Inspectors)
Business highlights
26 years of experience
Services we offer
We offer general home inspections, mold and allergen testing, radon testing, termite inspections, well and septic inspections Computerized report printed on-site
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.115 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 20% |
Showing 1-15 of 15 reviews
Thomas C.
May 2017
Excellent. Our home inspector was very upfront and forward with everything he found both good and bad. He also shared some of his knowledge regarding particular issues our house had. The thermal scan we got actually found a minor leak that would have gone unnoticed until notable damage and repair was needed. My wife and I are more than pleased with the service we received and will use them again.
Tessa T.
May 2017
This was my first home inspection, so I can't compare my experience with Pillar to Post with any other company. I can say that I felt respected and in good hands with Pillar to Post. Our inspector took his time to make observations with an emphasis on safety. He took photographs and explained all of his observations in terms I understood and made recommendations as necessary. I appreciated that he was aware of his scope of knowledge and if something was out of his purview, he was honest about it and provided resources. His tone was realistic, without instilling fear regarding the problem areas he discovered. Pillar to Post was thorough, helpful, professional, and courteous.
Dean S.
Nov 2015
unknown
Susan P.
May 2015
unknown
Beth K.
Sep 2014
The representative was prompt, courteous and right on time. He spent a great deal of time checking everything in the home.
We were given a complete copy of the report.
We were given a complete copy of the report.
Mary G.
Jun 2014
Piller to Post very thoroughly inspected absolutely everything at the home we are purchasing. After completing the outside inspection he brought my husband an me outside and pointed out everything he looked at and explained everything very well. Inside he did the same, After he inspected plumbing, walls, windows, doors, appliances he took us room to room and again explained what he was looking for. Suggestions were made about proper maintenance we should follow in the future. He showed us how to light the gas fireplace, Our inspector was very thorough. We let him do his inspection and then we received the results and explanations . I would very definitely use this company again. When job was completed we received a binder with all his findings including pictures he took. If we have any questions in the future our inspector is available to answer any questions we may have
Sam B.
Oct 2013
Things were not that great with them. They were not very thorough. I noticed that the inspector commented that the hot water tank would need replacement. We later found out that the hot water tank had just been replaced and it was actually new. I wouldn't recommend them and they were extremely overpriced. They did the report on sight but they weren't right and it wasn't accurate.
Response from Pillar To Post Professional Home Inspection
"Thank you for your feedback [member name removed]. I am sorry that your experience was not satisfactory to and I am disappointed to hear this. We have thousands of very happy and satisfied clients that send reviews to 'listen 360' and I do not recall seeing this review come in or I would have caught it faster. If there is ever an issue with an inspection we want to help and be able to resolve this as usually it is a misunderstanding between the client and the inspector. We strive to have the best inspectors and be the best inspection company in the business and I feel terrible that this was your experience. Other than the hot water tank age being miss quoted, was there more? There are over 1,600 different things we look at during an inspection and this apparently was an error on the inspectors part if the year was input wrong. Again I am sorry and we would be happy to make this right."
Pam C.
Nov 2012
unknown
Response from Pillar To Post Professional Home Inspection
"Its awesome to hear from clients that are satisfied and continued to come back! Thank you for your business!"
Pam C.
Nov 2012
.
Carole H.
Oct 2012
They were very thorough, informative, and professional. They completed the work in a timely manner. They answered all of the concerns and questions
Response from Pillar To Post Professional Home Inspection
"Thank you for your business, you are a valued customer and we appreciate your kind words."
Katherine W.
Jul 2012
While the inspection seemed thorough and complete at the time, we later learned about several things that had been missed, including roofing and major plumbing issues. The most major of the problems - plumbing - involved major past damage to structural beams for a shower that were not detected because they deemed a crawl space and quot;too small to fit intoand quot; so they didn't enter it - all plumbing for 2 main baths is housed in this space, so they actually never even looked at the plumbing for that entire side of the house. Meanwhile, my husband who is 6' tall AND our plumber who is nearly 6' can both fit into the crawl space just fine (and our plumber and his assistant have, unfortunately, had to go into that space multiple times over the past couple years). The shower substructure was so damaged the entire thing had to be gutted. The other main bath also had more minor plumbing issues that were not uncovered in the inspection.
The roof, which they deemed and quot;old - more than 20 years oldand quot; but did not make any comments on its condition, was seriously damaged by a hail storm from a year or 2 earlier and could have been fully replaced by the previous owner's insurance policy, as that hail storm was still being covered for folks who were affected by it. However, because they did not see or note that damage, within 3 months of moving in we had to replace the roof due to major leaks around the chimney and the overall prexisting damage - which they did not pick up (but three separate roofers all did note it when we were getting estimates, and gave us their sympathies as they said and quot;this could have been fully replaced by the last owner at no cost to anyone...and quot;).
After these discoveries, which have cost us approx. $20,000, communications w/ the owners were unpleasant and they were very unprofessional - no customer service skills at all. Their artbitration clause makes it impossible for the client/customer to combat any wrongdoings without spending between $1,000-2,000 in mediation/legal fees. I would never use this Pillar to Post team again (or any Pillar to Post franchise), and would certainly not recommend them.
Response from Pillar To Post Professional Home Inspection
"We are very sorry to hear of your response as we try to listen and address all concerns of our clients. We strive to have everyone have an amazing experience with Pillar To Post and have a very high rating of satisfied customers on our Net promoter scores which actually give a chance for all our clients to give there reviews not just the ones that are on angies list. Our contract simply protects us from unseen issues that we could not have been able to determine during a visual inspection at that time it was done. If a client is dissatisfied with our inspection we refund their money. The only time this does not happen is when we clearly state that things should have been further looked at and there was no action taken to address these concerned areas. We recommend everyone to review and follow up with the report comments and the conversation we have during the inspection. Most complaints come from the fact that the unknown was actually pointed out and not followed through. This inspection was done over 3 years ago and it was posted in July, that makes it very hard to comment on it accurately. Again, I am very sorry for misunderstanding and feel badly that we were not able to make you happy."
Kris J.
Jun 2012
The testing was a result of findings from a home inspector recommendation. Upon seeing the area of concern he described what he would be testing and how. He also took time to point out that from what he could see there should not have been a need for special mold inspection. The testing verified his initial analysis.
MARTIN D.
Aug 2008
I was very pleased with them. They took their time to answer all my questions for me. They were very courteous when they were there. They showed up on time to do the work.
JOSETTE B.
Oct 2005
THE INSPECTION WAS FAR BELOW EXPECTATION. THEY WERE UNPROFESSIONAL AND GAVE MIS-INFORMATION.
Response from Pillar To Post Professional Home Inspection
"This person was contacted, and there claims were found to be bogus. A complete misunderstanding of a home inspection. Pillar To Post attempted to inform and reason with this client but some people are really beyond reason. Its unfortunate because its the exact opposite of what most of our clients will tell you. Sorry we could not appease you."
MARY N.
Oct 2002
THE TWO YOUNG MEN WERE VERY COURTEOUS. I CANT REMEMBER THEIR NAMES. WE WERE VERY IMPRESSED WITH THEIR PROFESSIONALISM.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pillar To Post Professional Home Inspection is currently rated 4.1 overall out of 5.
Pillar To Post Professional Home Inspection accepts the following forms of payment: CreditCard
Yes, Pillar To Post Professional Home Inspection offers free project estimates.
No, Pillar To Post Professional Home Inspection does not offer eco-friendly accreditations.
No, Pillar To Post Professional Home Inspection does not offer a senior discount.
No, Pillar To Post Professional Home Inspection does not offer emergency services.
No, Pillar To Post Professional Home Inspection does not offer warranties.