Refloor - Cleveland

I signed an IPad trusting the salesman that everything was written the way it was suppose to. Do Not sign the iPad. Was to put carpet taken up to my basement. They hauled it away! Ordered Shaw flooring and paid for Shaw flooring but that is not what they put down! They did not have to move furniture because i hadnâ t moved it as of yet! This was end of May 2024. Put wrong color coving under kitchen cabinets. Wrong transition strips. I have dents in the flooring ,My dining room chairs will not slide evenly across the flooring even with felt on the bottom of them! I was told if there was a problem with the subfloor they would make it right! I called an attorney cos I feel I paid $12,000 for Shaw flooring did not get it to find out salesman lied. He did not put Shaw flooring in the iPad. Did not put they were supposed to put carpet in basement. He assured me it was Shaw flooring and the sample had a Shaw flooring sticker on the back of it! I was sick this day but my daughter was with us when it was all ordered So my daughter let the installers in and all they asked her was which closets were to have the flooring in them! They are suppose to be here August 8 th I will then let you know the end of this miserable story! Only because I canâ t pay an attorney $250. An hour is why the big dogs get away with screwing the under dogs like me. DO NOT SIGN THE IPAD!!!!!!

I posted a review a month ago about poor installation quality, was immediately responded to by refloor to contact Donald about this issue ,I called him and left a voice message with a phone number two weeks ago and never heard back, you can see how Concerned DONALD really is!!!!! Homeowners. There are OTHER PEOPLE who will DO THIS Professionally for you GET ESTIMATES

Absolutely horrible company. Do not purchase floors from them. My flooring was originally installed incorrectly, with transition strips that my kid was stubbing his toe on they were so steep. All documented with pictures. The ladies in the office(Melissa, Susan, and Katie) were not very helpful and had no urgency. The installers have shown up late every time, and were not prepared since they came with no materials. This has taken up WAY too much of MY time to get this resolved. Once they got their money, I was nothing to them. I should have known better than to not go with a local company. 3 months and 2 installers......still waiting for my floor install to be up to the quality it should have been in the first place. For info $6200 for ~500 sq ft

Robert Jones did an outstanding job we're very happy with him

The sales rep, Eian, did a great job of explaining what Refloor "does". That night, Saturday, we decided to have them replace our carpet. The financing was done that night and the installers, Kevin and Kyle, started Monday. It took three days (leveling the floor took a day and a half by itself). The project manager, Amber, was great at communicating where everything stood on the job. Our new flooring (living room, hallway, and stairs) looks great. Everyone involved made this project easy. We believe that the amazing results are well worth the premium price.

They were great

Very courteous and neat.

My salesman Nick and customer service representative Michelle made my flooring project easy for me. My installers Moestopo was quick, clean and informative. All highly recommended.

I hired refloor to repair and install flooring. The salesperson was awesome and did a great job at explaining everything. How they would would replace the subfloor and then put down the flooring I chose. Unfortunately, none of this happened because they said they do not replace the subfloor ( but it was quoted in my contract) plus I had to pay 1/2 of the cost because they cannot repo floors. OK and the gentlemen ( very nice) did not speak enough English to explain why on my day (I am excited for this floor to finally be fixed and beautiful.!) That they cannot do the job... Long story but after waiting and speaking with more than enough people I have asked that my money be refunded and I am still waiting. Project was scheduled in July it is now October and I am still waiting for my money to be returned. So I would only recommend this company to people with perfect floors and just want a different look. It will definitely cost if there is some leveling that need to be done.

Great and Prompt service

Refloor is extremely organized and professional. Their communication alone was 5 stars. They were extremely patient, answered all of my questions and my floors turned out beautiful. They moved all of my furniture, installed the flooring, cleaned up and put all of my furniture back. They were over the top friendly and confident. I would definitely recommend Refloor!

Refloor did a great job on my basement and laundry room floors. The salesperson was very knowledgeable and made picking a color easy. My old floors were scratched up because of my dogs but my new floor is definitely more durable. I definitely recommend Refloor to anyone that wants new flooring in their home, you won't be disappointed!

I hired Refloor to come back and do my basement too. The installation was delayed due to stock shortage but the floors are in and they are beautiful. I hired my own painter to stain the moldings to match the floors. The floors look so much like real wood. Great job!

My experience was great. The salesperson, Adam, was very knowledgeable and was patient with us as we took a long time to make a color choice. The installation took about 2 -1/2 days and the floors came out excellent. The GM came out to take a look and deliver my extra planks. Very happy overall. Highly recommend Refloor!

I have spent the last few weeks dealing with Refloor. Its been a huge hassle. Many many mistakes were made. A lot of promises were made. Especially by my sales person, that werent correct or true. My sales person took pictures of all my personal financial documents and lost them!!! The contractors sent to do the job had been shown pictures of the surface of the floor. the day of install. $2000 more to level the floor. Contractors chose not to level the whole space and put a bandaid on something that apparently needed surgery! The floor snapped , crackled and popped . My newly painted walls were smudged with white caulk , finishes were not clean and professional. 2 people , a contractor and the GM came separately to see that I wasnt over reacting to the poor prep and workmanship. It was decided the whole floor should be lifted and glued down. The workers came on Fathers Day to do this and determined the floor needed to be leveled correctly and a different quality floor be installed instead. The sales person came back the following day , I chose a new flooring he was completely unaccountable for his statements . Blamed the flooring company for misinformation. Contractors returned the following week , removed the flooring , completely leveled the cement . At that point GM ( who swore the original flooring chosen was [redacted] ) offered to put the stuff back down!!! He told me. Now that the floor is level it would work. What to believe at this point. I went with door number 2 and took the second choice flooring. The flooring was installed Monday and Friday. I have taken 7 days off work for this to be completed properly( unpaid )! fought to have a timely and properly finished install, my belongings in the space damaged / destroyed because the sales person promised everything would be moved and then put back and the contractors werent on the same page and blamed me the customer When the workers left , what they considered a finished job, nothing was moved back, my lifetime of Christmas decorations was dumped upside down and broken ornaments everywhere, the doors to bathroom and utility rooms were not rehung , garbage from the job left in my driveway. The new floor looks good and because I wouldnt settle for mediocre, the walls where they ruined my paint and finishing edges around pipes were corrected. The one person I d really like to thank in all of this Samantha, the project manager. She helped get my financing through, she took me seriously and was accountable for the company. I would do your due diligence in choosing a flooring company . Lots of research and read reviews. If you dont have a perfect level floor this may not be for you. The sales person did his job. He sold me flooring!

I have not had the floors installed as of yet but the salesman, Mr. Neumann was the most wonderful salesman I have ever encounter. This was after I had a much different encounter previously. I called reflow because of their highly rated reviews and the BBB rating. However, my experience with the first salesman was not a good one. Iâ  m not sure if it was him or my lack of understanding the process After he left I was told I had 2 days to make a decision. When I did call the salesman, he informed me that he was on vacation and that I should call the office because they had all of the statistics. When I did call the office, they had absolutely no information whatsoever. I was confused and therefore wrote a very scathing review. I then begin to pursue another company. I even set up another date with the other company. After several phone calls from Refloor, I finally answered and agreed to have another salesman. Enter Mr. Neumann. He was professional, calm, respectful, and trustworthy. I hired him on the spot and my neighbor asked him to stop by her house when done with me. She hired him also. Mr. Neumann is the type of salesman that Refloor should use to train the other salesmen. He is great. I now will give Refloor a higher rating and looking forward to my floors being installed. I

Absolutely loving my new floors!! The installers Mike, Spenser and Brandon did amazing work. They were knowledgeable and walked us through the entire process and were spot on in the timeline provided. They all happily wore they're PPE the correct way which was a HUGE plus for us as clients. I would highly recommend the company AND this team of installers.

Refloor installed vinyl plank flooring in my kitchen, hallway and foyer. It turned out better than I could have imagined. The installation crew was great to work with - very respectful of my property. I highly recommend Refloor!

They are very professional and have great value!